? Revdex.com: I have received a phone call from a representative or Orbit,? complaint ID [redacted] , and was able to resolve me issues.? Thank you for your help Sincerely, [redacted] ***
This customers claim was reviewed and denied by our legal department in February The customer wanted Orbit to pay for damage which occurred outside of our control and not related manufacturing and or design defectives.? All metals have a breaking point when it comes to low temperaturesWe give the consumer product options based on what they know? is? needed for their environmentOur attorney has reached out to the customer several times to discuss, with no luckWe would be more than happy to have our attorney try again, as he will be the only verbal contact allowed due? the customers abusive behavior toward several female associates within the company? Please see the email below:From: Lisa G [redacted] Sent: Thursday, June 23, 8:AMTo: Jeannie C [redacted] Subject: RE: This is a claim that we denied back in February.? Greg tried to contact the customer numerous times to explain our denial ?" freeze damage.? He is also the customer that was rude to? (two others (names omitted from the email trail) ? and myself.? He called me bad names and yelled at me until I told him I was hanging up on him.? He wanted us to pay because we didn’t put a warning to not leave your zinc shut-off coupling outside connected all year long in New Jersey.? He was surprised that this product would freeze.?
? Thank you for reaching out to usWe are attempting to make contact now see email belowWill keep you posted when we complete the transaction and make the customer happyThanks, Jeannie? ? From: Mary [redacted] E [redacted] Sent: Tuesday, July 05, 12:PM To: Jeannie C [redacted] ; [redacted] ; ' [redacted] ' Subject: RE: Urgent - please call this customer ASAP [redacted] ? I called and she was not home husband took message with my information and I will also email herI will let you know when I finally get a hold of her? Thanks, ? Mary [redacted] ?
We actually spoke to Mr [redacted] on Tuesday and agreed to send him replacement product - see email trail below sent to me from the TechnicianI am not sure why this rejection occurredThanks, JeannieFrom: Mary [redacted] E [redacted] Sent: Tuesday, June 21, 12:PMTo: Jeannie C [redacted] Cc: Sharon D***Subject: RE: Please call Jeannie,I just spoke with [redacted] I am sending him out four replacement timers and a call tag to get his backHe was happy and he will let me know if he has any more issuesHe was very grateful and just wants them to workHe also replied to my email.? Thanks,? Mary ***? ? ?
We were not? attempting to close the issue? - the statement was only meant to notify you that we are taking steps? to make this right and reach out to youAn email was sent out yesterday with no response and have tried to call again today with no luckPlease tell me when we should reach out as it seems we are having a timing issue on our endWe apologize for not being able to get ahold of youThanks, Jeannie
We have reached out to this customer and have resolved their issueSee email trail belowThanks, Jeannie From: Mary [redacted] E [redacted] Sent: Friday, July 08, 1:PM To: Jeannie C [redacted] ; Sharon D***; ' [redacted] '; 'Paul J [redacted] '; ' [redacted] ' Subject: RE: New Revdex.com complaint Jeannie, Called customer and he was very happy to hear from someoneHe has two one he threw away but I am going to replace both for himHe was happy and is taken care ofThey both filled up with waterCity water, uses filter, winterizes, and is using them off a hose faucetHe was concerned that we went out of business and would not honor our warranty because his was almost upHe was more frustrated that he couldn’t get a hold of anyoneAs I said he is a happy camper now Thanks, Mary ***
Complaint: [redacted] I am rejecting this response because: still waiting on resolution.? Sincerely, [redacted] ***
? Revdex.com: I have received a phone call from a representative or Orbit,? complaint ID [redacted] , and was able to resolve me issues.? Thank you for your help Sincerely, [redacted] ***
This customers claim was reviewed and denied by our legal department in February The customer wanted Orbit to pay for damage which occurred outside of our control and not related manufacturing and or design defectives.? All metals have a breaking point when it comes to low temperaturesWe give the consumer product options based on what they know? is? needed for their environmentOur attorney has reached out to the customer several times to discuss, with no luckWe would be more than happy to have our attorney try again, as he will be the only verbal contact allowed due? the customers abusive behavior toward several female associates within the company? Please see the email below:From: Lisa G [redacted] Sent: Thursday, June 23, 8:AMTo: Jeannie C [redacted] Subject: RE: This is a claim that we denied back in February.? Greg tried to contact the customer numerous times to explain our denial ?" freeze damage.? He is also the customer that was rude to? (two others (names omitted from the email trail) ? and myself.? He called me bad names and yelled at me until I told him I was hanging up on him.? He wanted us to pay because we didn’t put a warning to not leave your zinc shut-off coupling outside connected all year long in New Jersey.? He was surprised that this product would freeze.?
? Thank you for reaching out to usWe are attempting to make contact now see email belowWill keep you posted when we complete the transaction and make the customer happyThanks, Jeannie? ? From: Mary [redacted] E [redacted] Sent: Tuesday, July 05, 12:PM To: Jeannie C [redacted] ; [redacted] ; ' [redacted] ' Subject: RE: Urgent - please call this customer ASAP [redacted] ? I called and she was not home husband took message with my information and I will also email herI will let you know when I finally get a hold of her? Thanks, ? Mary [redacted] ?
We actually spoke to Mr [redacted] on Tuesday and agreed to send him replacement product - see email trail below sent to me from the TechnicianI am not sure why this rejection occurredThanks, JeannieFrom: Mary [redacted] E [redacted] Sent: Tuesday, June 21, 12:PMTo: Jeannie C [redacted] Cc: Sharon D***Subject: RE: Please call Jeannie,I just spoke with [redacted] I am sending him out four replacement timers and a call tag to get his backHe was happy and he will let me know if he has any more issuesHe was very grateful and just wants them to workHe also replied to my email.? Thanks,? Mary ***? ? ?
We were not? attempting to close the issue? - the statement was only meant to notify you that we are taking steps? to make this right and reach out to youAn email was sent out yesterday with no response and have tried to call again today with no luckPlease tell me when we should reach out as it seems we are having a timing issue on our endWe apologize for not being able to get ahold of youThanks, Jeannie
We have reached out to this customer and have resolved their issueSee email trail belowThanks, Jeannie From: Mary [redacted] E [redacted] Sent: Friday, July 08, 1:PM To: Jeannie C [redacted] ; Sharon D***; ' [redacted] '; 'Paul J [redacted] '; ' [redacted] ' Subject: RE: New Revdex.com complaint Jeannie, Called customer and he was very happy to hear from someoneHe has two one he threw away but I am going to replace both for himHe was happy and is taken care ofThey both filled up with waterCity water, uses filter, winterizes, and is using them off a hose faucetHe was concerned that we went out of business and would not honor our warranty because his was almost upHe was more frustrated that he couldn’t get a hold of anyoneAs I said he is a happy camper now Thanks, Mary ***
Thank you for your message we will review and get back to you as soon as possibleThanks, Jeannie