On September 29, 2016, we cleaned the main sewer line from the front yard to the main connection in the street at [redacted] We removed lots of sanitary napkins, see invoice 16-We had a very hard time getting through the blockage as the sanitary napkins were packed very tight at the very end of where the house pipe connects to the main sewer line in the streetWhen we finished at 4:P.Mthe sewer line was flowing freely.I do not know what the pressure valve charge is that she is talking aboutWe did not charge for or use any pressure valves for this jobShe may have this confused with a previous bill where we did replace her water heater and pressure reducing valve, see invoice 16-We also are unaware of the vacation she is referring to.November 15, is the next time we heard from her, we called her as she had not paid her billThis was when she said she was not paying her bill because of the pressure valves on the billWe asked her to send us a copy of the bill with the pressure reducing valves on it because what we had said nothing of the valves.November 17, 2016, we received a payment of $but no copy of the bill with the pressure reducing valves on it.December 1, 2016, we called but no answerLeft message for her to call us back Sent her a statement and Finance charge due to non paymentJanuary 4, 2017, called again, no answerLeft message to call us backSent her a statement and Finance charge due to non paymentFebruary 14, 2017, She called us and said she would pay the $on the following Friday and that her toilet was still not working (Plugged)We went out the next day Feb15, 2017, and cleaned the sewer line againOnce more sanitary napkins were plugging the line at the main sewer connection under the street South Side Sewer and Water were called to make sure their side of the sewer was clearWe told her that since the problem was at the main connection, South Side may take care of the bill.February 27, 2017, we called [redacted] about the bill, she told us she was trying to get South Side Sewer & Water to pay.April 5, 2017, we E-mailed her the two overdue invoices that needed to be paid.April 7, 2017, we received an E-mail back telling us she would not be paying the $nor the last bill for $We informed her that we can only bill her as she is the home owner who called for our services.May 1, 2017, we spoke with her again about her overdue balance, she informed us that she will not be paying any of her billsWe told her that due to nonpayment of her bills, her account will be turned over to collections.May 1, 2017, we received a letter from Revdex.com about her complaints.May 12, 2017, talked with [redacted] and she agreed she would pay the $for invoice 16-and we told her we would dismiss invoice 17-She said she would pay the remaining balance of invoice 16-for $on Monday May 15,
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me at this time
I received the bill again today for bill 17-and emailed her back telling her that this bill is to be removed that Lloyd agreed to dismiss the bill due to the job wasn't completed correctly the first timeI have made the last payment on the other bill of $on May 15,I do not agree with any thing that is presented in the response given to Revdex.comThey never called me, I repeatedly called them to come fix the issue and now it is finally fixed and was ignoredThe pressure values (2) were listed on my bill and I wish I still have it to prove itDominic the bill knows all about it and she is the one that removed it from the bill and rebilled it under the guys hoursShe is complete out of line and should be fired for the lies she has told the owner and what she does to customers
Regards,
*** ***
On September 29, 2016, we cleaned the main sewer line from the front yard to the main connection in the street at [redacted]. We removed lots of sanitary napkins, see invoice 16-925. We had a very hard time getting through the blockage as the sanitary napkins were packed...
very tight at the very end of where the house pipe connects to the main sewer line in the street. When we finished at 4:25 P.M. the sewer line was flowing freely.I do not know what the pressure valve charge is that she is talking about. We did not charge for or use any pressure valves for this job. She may have this confused with a previous bill where we did replace her water heater and pressure reducing valve, see invoice 16-58. We also are unaware of the vacation she is referring to.November 15, 2016 is the next time we heard from her, we called her as she had not paid her bill. This was when she said she was not paying her bill because of the pressure valves on the bill. We asked her to send us a copy of the bill with the pressure reducing valves on it because what we had said nothing of the valves.November 17, 2016, we received a payment of $115.00 but no copy of the bill with the pressure reducing valves on it.December 1, 2016, we called but no answer. Left message for her to call us back. Sent her a statement and Finance charge due to non paymentJanuary 4, 2017, called again, no answer. Left message to call us back. Sent her a statement and Finance charge due to non paymentFebruary 14, 2017, She called us and said she would pay the $90.00 on the following Friday and that her toilet was still not working (Plugged). We went out the next day Feb. 15, 2017, and cleaned the sewer line again. Once more sanitary napkins were plugging the line at the main sewer connection under the street. South Side Sewer and Water were called to make sure their side of the sewer was clear. We told her that since the problem was at the main connection, South Side may take care of the bill.February 27, 2017, we called [redacted] about the bill, she told us she was trying to get South Side Sewer & Water to pay.April 5, 2017, we E-mailed her the two overdue invoices that needed to be paid.April 7, 2017, we received an E-mail back telling us she would not be paying the $90.00 nor the last bill for $212.50. We informed her that we can only bill her as she is the home owner who called for our services.May 1, 2017, we spoke with her again about her overdue balance, she informed us that she will not be paying any of her bills. We told her that due to nonpayment of her bills, her account will be turned over to collections.May 1, 2017, we received a letter from Revdex.com about her complaints.May 12, 2017, talked with [redacted] and she agreed she would pay the $90.00 for invoice 16-925 and we told her we would dismiss invoice 17-186. She said she would pay the remaining balance of invoice 16-925 for $90.00 on Monday May 15, 2017.
On September 29, 2016, we cleaned the main sewer line from the front yard to the main connection in the street at [redacted] We removed lots of sanitary napkins, see invoice 16-We had a very hard time getting through the blockage as the sanitary napkins were packed very tight at the very end of where the house pipe connects to the main sewer line in the streetWhen we finished at 4:P.Mthe sewer line was flowing freely.I do not know what the pressure valve charge is that she is talking aboutWe did not charge for or use any pressure valves for this jobShe may have this confused with a previous bill where we did replace her water heater and pressure reducing valve, see invoice 16-We also are unaware of the vacation she is referring to.November 15, is the next time we heard from her, we called her as she had not paid her billThis was when she said she was not paying her bill because of the pressure valves on the billWe asked her to send us a copy of the bill with the pressure reducing valves on it because what we had said nothing of the valves.November 17, 2016, we received a payment of $but no copy of the bill with the pressure reducing valves on it.December 1, 2016, we called but no answerLeft message for her to call us back Sent her a statement and Finance charge due to non paymentJanuary 4, 2017, called again, no answerLeft message to call us backSent her a statement and Finance charge due to non paymentFebruary 14, 2017, She called us and said she would pay the $on the following Friday and that her toilet was still not working (Plugged)We went out the next day Feb15, 2017, and cleaned the sewer line againOnce more sanitary napkins were plugging the line at the main sewer connection under the street South Side Sewer and Water were called to make sure their side of the sewer was clearWe told her that since the problem was at the main connection, South Side may take care of the bill.February 27, 2017, we called [redacted] about the bill, she told us she was trying to get South Side Sewer & Water to pay.April 5, 2017, we E-mailed her the two overdue invoices that needed to be paid.April 7, 2017, we received an E-mail back telling us she would not be paying the $nor the last bill for $We informed her that we can only bill her as she is the home owner who called for our services.May 1, 2017, we spoke with her again about her overdue balance, she informed us that she will not be paying any of her billsWe told her that due to nonpayment of her bills, her account will be turned over to collections.May 1, 2017, we received a letter from Revdex.com about her complaints.May 12, 2017, talked with [redacted] and she agreed she would pay the $for invoice 16-and we told her we would dismiss invoice 17-She said she would pay the remaining balance of invoice 16-for $on Monday May 15,
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me at this time
I received the bill again today for bill 17-and emailed her back telling her that this bill is to be removed that Lloyd agreed to dismiss the bill due to the job wasn't completed correctly the first timeI have made the last payment on the other bill of $on May 15,I do not agree with any thing that is presented in the response given to Revdex.comThey never called me, I repeatedly called them to come fix the issue and now it is finally fixed and was ignoredThe pressure values (2) were listed on my bill and I wish I still have it to prove itDominic the bill knows all about it and she is the one that removed it from the bill and rebilled it under the guys hoursShe is complete out of line and should be fired for the lies she has told the owner and what she does to customers
Regards,
*** ***
On September 29, 2016, we cleaned the main sewer line from the front yard to the main connection in the street at [redacted]. We removed lots of sanitary napkins, see invoice 16-925. We had a very hard time getting through the blockage as the sanitary napkins were packed...
very tight at the very end of where the house pipe connects to the main sewer line in the street. When we finished at 4:25 P.M. the sewer line was flowing freely.I do not know what the pressure valve charge is that she is talking about. We did not charge for or use any pressure valves for this job. She may have this confused with a previous bill where we did replace her water heater and pressure reducing valve, see invoice 16-58. We also are unaware of the vacation she is referring to.November 15, 2016 is the next time we heard from her, we called her as she had not paid her bill. This was when she said she was not paying her bill because of the pressure valves on the bill. We asked her to send us a copy of the bill with the pressure reducing valves on it because what we had said nothing of the valves.November 17, 2016, we received a payment of $115.00 but no copy of the bill with the pressure reducing valves on it.December 1, 2016, we called but no answer. Left message for her to call us back. Sent her a statement and Finance charge due to non paymentJanuary 4, 2017, called again, no answer. Left message to call us back. Sent her a statement and Finance charge due to non paymentFebruary 14, 2017, She called us and said she would pay the $90.00 on the following Friday and that her toilet was still not working (Plugged). We went out the next day Feb. 15, 2017, and cleaned the sewer line again. Once more sanitary napkins were plugging the line at the main sewer connection under the street. South Side Sewer and Water were called to make sure their side of the sewer was clear. We told her that since the problem was at the main connection, South Side may take care of the bill.February 27, 2017, we called [redacted] about the bill, she told us she was trying to get South Side Sewer & Water to pay.April 5, 2017, we E-mailed her the two overdue invoices that needed to be paid.April 7, 2017, we received an E-mail back telling us she would not be paying the $90.00 nor the last bill for $212.50. We informed her that we can only bill her as she is the home owner who called for our services.May 1, 2017, we spoke with her again about her overdue balance, she informed us that she will not be paying any of her bills. We told her that due to nonpayment of her bills, her account will be turned over to collections.May 1, 2017, we received a letter from Revdex.com about her complaints.May 12, 2017, talked with [redacted] and she agreed she would pay the $90.00 for invoice 16-925 and we told her we would dismiss invoice 17-186. She said she would pay the remaining balance of invoice 16-925 for $90.00 on Monday May 15, 2017.