Complaint: ***
I am rejecting this response because: In order to comply with a set of rules, I need a set of rulesI truly was unaware that I needed to mow my back lawn, as only the front was ever shownThe lease does not expressly state anything otherwise, so I did not anticipate that I had done wrongOn top of this, Valdosta Properties continues to ignore the fact that as a result of their scheduled lawn maintenance, I had lost and damaged personal propertyAll I ask is that the $charge be removed from my account simply as compensation for said itemsFurther, no exact requirement has yet been stated for what an acceptable yard isI fear that in the future, even though I plan to keep my yard in excellent shape, this can be used against me; I will not be able to defend myself and say that I am within the requirements, because there aren't any
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because:I will repeat myself again. This was to be removed in June of 2016. I was told then it would be done in a week. You are providing a work order request for MAY OF 2017. That is not when the items were to be removed, that call that you are stating was like my 10th call! It is not my responsibility to call you OVER ABD OVER AGAIN to have something done, I feel discriminated. I will explain why. Anytime I reached out to your company about this water heater I was told the [redacted] makes these decisions and will need to be contacted and I will be contacted when it will be removed. That never happened. However, you expected me to contigo pay my rent on time while YOU DO NOT DO YOUR DUE DELIGENCE TO MAINTAIN THE PROPERTY, that is your job. Whenever I called after it was always someone will call you back an no call was ever received. I say that to say this.. I have no contract or lease with the [redacted], but with you. It is your job to ensure that this was done in a timely fashion and I am requesting the documents showing the timeline of the ORIGINAL WORK ORDER ON JUNE 2016, and an explanation as to why you refused to have this done BEFORE MAY OF 2017. And then there after why you refused to have it done in the 2 weeks BEFORE ME MOVING IN JANUARY OF 2018. I move out on January 20th with all items of trash STILL in front of my house and the water heater STILL by the side of my home. This is unacceptable, after more than a year an half of waiting I was told I would again get a call and that was never done, I did however make several calls that I have documented in which I was disregarded and I will forward the emails as well if needed in which you again addressed the trash in the front as you did in this initial complaint but refused to address the water heater YET AGAIN until I refused your reply on here. I absolutely will contact the Revdex.com for things of this nature, why? Because if I didn’t you would continue to take advantage of your position and avoid me, disregard me and hang up on me because you have no reasonable excuse. If I didn’t pay you rent for over a year in a half years younger I would sue me. I feel discriminated and I feel like I have to beg to be assisted and when I do not put up with your negligence you hang up and when I call back to tell me no one is available. The Revdex.com has a established to ensure you are abiding by business ethics and what is lawfully right. You are in the wrong and instead of talking responsibility and doing the right thing, you have refused me service and you are not entitled to do so. I will not hesitate to sue this company and ensure this will never happen to anybody else after me. When I called to see how we can move forward and you tell me the [redacted] took care it and you had to knowledge which is ridiculous as you are the middle man I have no contact with your landlord and you must assist me.
Regards,
[redacted]
In response to complaint #[redacted]. Regarding the trash and items referenced in the complaint: Valdosta Properties explained to Ms. [redacted] that we do not currently manage the other townhomes in her building; we only manage her specific townhome. This does limit our ability to regulate the actions...
of the neighbors, as they are not Valdosta Properties tenants. Action was taken when recently notified (1/17/18) of the large trash and items in the common area/ mailbox area. The [redacted] of [redacted] Sanitation Department was notified by our office to pick up the items referenced. We notified Ms. [redacted] via phone of the scheduled trash pick the same day the sanitation company scheduled the pick up. Regarding communication by our office or the lack of referenced in Ms. [redacted] complaint: Multiple members of our staff have spoken with Ms. [redacted] including the [redacted], [redacted], regarding her concerns. The Valdosta Properties staff has had ongoing communication with Ms. [redacted] since her initial contact 1/12/2018 regarding her scheduled move out 1/22/2018 via phone, text and email. Throughout the course of the ongoing communication with Ms. [redacted] it has been requested she not use profanity and vulgar language with our office staff. Ms. [redacted] would not comply with the repeated request which resulted in phone calls being terminated by the Valdosta Properties staff. The [redacted], [redacted], requested via email (1/15/18) to schedule a meeting with the Valdosta Properties [redacted]. Ms. [redacted] declined the meeting via email stating “I am not available actually, in regards to what? [redacted] is welcome to call me but I am swamped between work and getting out of here this weekend so I don’t have time to go in person.” 1/23/2018 Valdosta properties prepared a timeline (attached) detailing information and communication for each item in question. This timeline was presented to Ms. [redacted] and sent via email 1/23/2018. After receipt of the timeline and information email and phone correspondence continued with multiple members of the Valdosta Properties staff. Ms. [redacted] continued to use the same inappropriate phone etiquette with the staff- continuously using profanity, vulgar language and shouting after refusing to refrain from this type of communication- phone calls were again terminated. Due to the email and phone conversations continuing to escalate between Ms. [redacted] and Valdosta Properties staff [redacted] ([redacted]) informed Ms. [redacted] 1/23/2018 a conference call or in office meeting was required with our [redacted] to ensure she was receiving the information she requested. Ms. [redacted]’s response to the email was “Call Now”. Our office hours are 9AM-5:30PM. The email was sent from Ms. [redacted] at 5:24PM at which time the [redacted] was not in office to call at the exact moment. [redacted] responded to Ms. [redacted]’s email at 5:26PM stating “Our office [redacted] is out of the office and will be back tomorrow morning at 10:00 AM 1/24/18. What time tomorrow works best for you?” Ms. [redacted] replied to the email with a lengthy response to include the following statement: “I do not want to actually do anything else verbally as it’s clear that this company’s word means nothing, I want things in writing.” The following day 1/24/18 at 10:35AM she requested via email a [redacted] call her “ASAP”. [redacted] (Valdosta Properties [redacted]) contacted Ms. [redacted] at 1:15 PM 1/24/18 regarding her request to speak to a [redacted]. During the phone call she asked if [redacted] could call back at a better time because she was busy at work. She requested a call after 2PM and before 6PM when she would not be at work. [redacted] agreed to return her call after 2PM as requested. [redacted] contacted Ms. [redacted] again at approx. 3PM. Ms. [redacted] phone went straight to voicemail. [redacted] left a detailed message with his contact information ([redacted] and informed her in the message he would be in the office until 3:30PM if she could return his call at the number he provided. Ms. [redacted] did not return his call that day but contacted the office via phone, email and text in the days following. [redacted] is not in the office on a set schedule as meetings with clients/ customers require him to travel so he was not in the office to take her calls. The messages were relayed to him and it was communicated to Ms. [redacted] he was not in the office but would return her call upon his return. 1/30/2018 the following text was received by the Valdosta Properties office through our computer software from Ms. [redacted] at 3:08PM: “I am STILL waiting on a [redacted] call!! Why am I still waiting for a week for a call to fix something that should have been done over a year ago? This is all being documented, I should not have to CONTINUE being told someone will call me!! [redacted] needs to call me today! I’m TO HUNT SOMEONE DOWN!!! Do your [redacted] job I’m tired of calling and done waiting, I am not responsible for your lack of professionalism and incompetence!!” [redacted] provided the following response to Ms. [redacted] via text from our computer software: “I tried to call you twice and have been out most days since. The profanity you have used with us has taken any desire I have to communicate with you. I will not try to call you again. [redacted] -Valdosta Properties ([redacted]” 1/31/2018 Valdosta Properties received 3 separate calls (Approximately 3:15PM) in addition to text messages from Ms. [redacted]. - Call #1: Ms [redacted] contacted the office regarding a return call from [redacted]. It was explained to Ms. [redacted] she was in receipt of text message communication from [redacted] to which she responded to stating due to her use of profanity he would not be returning her call nor would we have further communication with her. In addition to the text message he was not in the office so he was not physically able to take the call since he was not in office. She then began shouting and using profanity with me so the call was terminated. - Call #2: After the call was terminated she immediately called back, as soon as [redacted] answered the phone she began yelling and using profanity so we again terminated the call. - Call #3: (called within 10 minutes of the prior call) She asked again to speak to [redacted]. [redacted] again informed her he was not in office to speak to her and reiterated the text again stating he would not have further communication with her. After speaking/ yelling at great lengths about business practices and still continuing to demand a call from [redacted], she additionally stated if we were not going to do our job she would continue to contact the Revdex.com until they made us do our jobs. [redacted] told her she would make [redacted] aware she called but as he previously stated in the text he did not wish to communicate with her further due to the profanity. She said she would be patiently awaiting his call. She ended the call. As previously stated Ms. [redacted] has spoken to various [redacted]s within our company but due to the profanity and vulgar language we are unable to continue communication with her. All information requested was provided to her in the timeline originally emailed 1/23/2018. Ms. [redacted] no longer lives in the home and returned possession of the property to Valdosta Properties as of 1/22/2018. If you have any additional questions please contact [redacted] our [redacted] at ([redacted] or via email at [redacted]
Complaint: [redacted]
I am rejecting this response because:This company continues to not be truthful. We paid our security deposit to Valdosta properties and this company took over approximately six months later. In their response, they purposely left out the fact that we discussed the black mold problem and the poor condition of the house, specifically the bedroom, with them including pictures. This [redacted] even bluffed and said I did not. I emailed her the notice I gave to the other company AND directly to her. She neglected to disclose that to you. She also is not being truthful about the release of my washer. I attempted numerous time to get them to unlock it and first she no and then she told me I could pay a plumber to go do it even though it was her vendor that locked it. Finally after emailing the [redacted] of the property and also the [redacted] of the management company did she agree to unlock it and allow us to pick up our washer. She was notified when it was done. The dryer did not belong to us. I am uncertain why she wasn't more clear on the condition of the home since she felt she could choose to only pick and choose what she would return and the condition. It took over 3 days and 5 adults to clean the place when we moved in and the same when we moved out. It was left in better condition the we moved out. We are asking for 250 in deposit returned to us as a compromise. Please read the reviews and a very clear pattern of withholding deposits is common place for this company. Additionally, the house is uninhabitable (per their company) and no one can rent it until it is brought up to code. In other words, they wanted to let the [redacted] keep living there in the unsafe house to make sure they got their money for the remainder of the lease.
Regards,
[redacted]
The following information is in response to Complaint #[redacted]. Complaints were received regarding the lawn at [redacted], as well as property owner notifying Valdosta Properties they received a violation notice from the [redacted] regarding the unkempt lawn. When Valdosta...
Properties refers to lawn maintenance needing to be completed, we refer to the entire lawn, including front, back, and side yards, as well as any area that may be enclosed by a fence. The [redacted] does not only check the front yard, but also checks the back yard, including any fenced in areas. The tenants were emailed a lawn notice on July 5, 2017 at 8:41 AM from the Valdosta Properties system that was signed "Valdosta Properties", and a notice was put in the mail to you that same day regarding the need for lawn maintenance to be completed. The deadline by which the lawn care needed to be done to avoid a vendor coming out to complete the work for the tenants and it being charged back to the tenant's account was 10 AM on Friday, July 7, 2017. The notice/ email further explained if the tenant had any questions to contact the Valdosta Properties office and provided the contact number for the office. It was not until after the lawn care vendor completed the necessary work that the tenant contacted the office due to the lawn care charge being added to their tenant account. Valdosta Properties staff re-inspected the lawn at [redacted] on the afternoon of Friday, July 7, 2017 at 2:59PM, and the lawn maintenance had not been completed at that time (Photos Attached). Valdosta Properties staff gave instructions to the [redacted] to schedule tenant-charged lawn maintenance at that time, since it was past the tenant's deadline and it had not been completed. The scheduled lawn care included full lawn care for the property, including all grass in all parts of the yard (front, back, and side), trimming of any bushes/hedges/shrubs and weed eating as needed. Per the signed lease, if lawn care is not properly maintained by the tenants and a vendor has to be sent to complete lawn care, the cost of such will be a tenant charge. When Valdosta Properties receives the invoice from the vendor of what the charge is for the lawn care, the amount of that invoice will be added to the tenant's account as a tenant charge, and the tenants are immediately notified via [redacted] with a copy of the invoice for the tenant's records, and the total due will need to be paid within 10 days to prevent late fees from accruing on the balance. The tenants emailed Valdosta Properties staff on July 13th, 2017, wishing to file grievance with the tenant charged lawn care being completed, and claimed ignorance of the scope of work referred to by "lawn care", and claiming that the lawn vendor had damaged or removed several personal items of the tenants that were in the backyard of the residence. Valdosta Properties staff reached out to our lawn care vendor, who provided photos of the completed lawn care, which show that there were no personal items damaged, missing, or moved by the lawn care vendors to complete the needed lawn care. The tenants were emailed additional clarification on the scope of work referred to by the term "lawn care", and they responded advising that lawn care had not been completed when they moved into the property, so they didn't feel they should be responsible for lawn care at this time. Valdosta Properties does not dispute that lawn care was not completed when the tenants took possession of the property and returned their move in inspection form to our office on April 24, 2017. The tenant's move in inspection was processed that same day, April 24, 2017, and Valdosta Properties did send a lawn care vendor the next day, April 25, 2017, to complete a one time final lawn care for the entire premises to get the lawn care to a base level that would be easily maintainable by the tenants. This final lawn care was not a tenant expense, so the tenants would not have been provided a copy of the invoice for the work completed. The tenants are responsible for any needed lawn care moving forward from April 25, 2017, until the time at which they vacate the property. The complaints regarding the lawn care and the inspection resulting in the tenants being notified that lawn care needed to be done or they would be charged for the vendor's charge to complete were lodged the first week of July 2017. This is 2 months past the date that Valdosta Properties completed the final lawn care for the property to get it to a reasonable base level for tenants to maintain, and as such would have been tenant responsibility to facilitate. At this time Valdosta Properties will not make any adjustments to the tenant account. As previously discussed with Ms. [redacted], the tenants are responsible for the $80 lawn care service and it will remain on the tenant account. If you have any additional questions or need additional information please feel free to contact me via email at [redacted] or via phone at [redacted] Thank You, [redacted] Valdosta Properties [redacted]
In response to the rejected response, Complaint: [redacted]: The items Ms. [redacted] continues to question and demand a response about have been addressed with her via phone, email, timeline format- emailed and in the prior Revdex.com response to her complaint. The attachment included in our prior response was the time line in which details of her questions were addressed and answered. The information provided in all prior email correspondence as well as the timeline of information has not changed from the time of Ms. [redacted]’s original request for the information provided. Regarding the water heater, as previously stated in email, phone and timeline communication, based on the communication from the [redacted] (attachment in prior response) he was facilitating for the vendor to remove items referenced in the work order and Valdosta Properties was advised by the [redacted] not to proceed with the removal with a different vendor. No additional information or documentation was received after this date from the tenant stating the items had not been removed until the phone call 1/12/2018. Per discussion with the vendor [redacted] as recent as of 1/22/2018 the vendor was contacted by the [redacted] “a few months back” for removal of 3 water heaters and a dishwasher from exterior of the property. The [redacted] facilitated this directly with the vendor and paid him directly. Valdosta Properties does not have documentation from the [redacted] nor vendor of the service aside from the recent phone conversation with the vendor confirming the removal at the tenant’s request. If you have any additional questions please contact [redacted] our [redacted] [redacted] at ([redacted] or via email at [redacted]@[redacted]
Regarding the Move Out charges referenced in Mr. [redacted] response, Valdosta Properties completed a move out inspection as outlines in the tenants lease agreement and move out guidelines provided. Upon completion of the inspection Mr. [redacted] was emailed a detailed list of findings from the inspection...
and given the opportunity to remedy the items to prevent any charges being deducted from his security deposit. In the email dated 3/23/2017 it stated the following at the conclusion of the findings from the move out inspection:"You are allowed to come by our office and check out the key to go and complete any of the repair work needed/listed below. Work must be completed within 72 hours; Keys must be returned to Valdosta Properties by 5:30 each day. We will complete a secondary move out inspection once we are notified that you are finished up with any repairs.If we have to send a vendor to complete any work there will be a $50.00 scheduling fee in addition to the repair cost deducted from your security deposit.Please let me know if you have any questions or concerns."Until the S[redacted] was sent to Mr. [redacted] no response was received. After Mr. [redacted] received the security deposit disposition detailing the charges for the repairs and cleaning he has maintained ongoing communication with his [redacted]). An email dated 4/13/2017 received at 10:50PM was the last response from Mr. [redacted] requesting the invoices for the work completed. His [redacted]) is out of the office until Monday 4/24/2017 and the Valdosta Properties office was closed 4/14/2017 in observance of Good Friday so she has not had the opportunity to respond or send the information he requested after hours before her leave. We will be more than happy to have our accounting department send a copy of the invoices for the work performed on the property as detailed in the move out inspection. The tenant was charged the exact amount reflected on the invoices, there were no upcharges for services. Aside from the work completed the only additional charge was a $50.00 Administrative for scheduling as outlined in the lease agreement and in the final move out email sent 3/23/17. If you have any additional questions or need additional information please feel free to contact me via email at [redacted] or via phone at ([redacted]. Thank You, [redacted]
In response to complaint #[redacted]: The tenants submitted service request #[redacted] may 31, 2017 via their online tenant portal (attached). Based on the complaint and an additional letter received June 21, 2017 via [redacted]; the tenant is disputing the tenant charge of $67.35 for...
re-mounting the blinds on the basis that their lease only holds them liable for loss, breakage, or damage to the property, and that the blinds were not damaged, no hardware was lost, and the blinds were not replaced. Additionally referenced were copies of Subsections 6-10 of the tenants signed lease agreement with the letter Valdosta Propertied received via [redacted] 6/21/17. I have attached the move in checklist submitted to Valdosta Properties when the tenants took possession of the property ([redacted]). There is no documentation on the move in checklist of any blinds within the home being poorly attached or not in good working condition. According to section 10 of the lease agreement, if any furnishing, fixture, or appliance at the property is not in good condition, tenants shall deliver a written statement of any objections to Management within 5 days of taking possession of the property. This is typically completed by returning the move in checklist provided at lease signing to our office. Section 10 of the lease further states that if no written documentation is provided to Management within 5 days of taking possession, it is conclusively presumed that all furnishings, fixtures, and appliances are in good working condition. As such, Section 6 of the lease mandates that tenants, will maintain and take care of the property, and will not permit the property to be damaged or depreciated in any manner. The blinds in question were in good working condition at the time of you taking possession of the property. Maintenance of the blinds as fixtures attached within the home during your tenancy is a tenant responsibility. We did negotiate with the vendor to decrease the charge of this invoice, which was initially billed in the amount of $85. At this time the tenants are responsible for the re-mounting of the blinds and the tenant charge of $67.35 will remain on the tenants account. If you have any additional questions or need additional information please feel free to contact me via email at [redacted] or via phone at [redacted] Ext. [redacted]. Thank You, [redacted]
Complaint: [redacted]
I am rejecting this response because: you have Failed yet again and continuously wasting my time. The message I received from your [redacted] was to call before 3:30 or he would call me the next business day which never happened. I also want you to address the original issue, not the trash in the front of the house. I HAD A WATER HEATER LEFT FR OVER A YEAR IN HALF BY THE SIDE OF MY HOME THAT WAS REMOVED FROM WITHIN MY HOME AS OF JUNE OF 2016!!! This is not other tenants items or trash, this was removed from my home and I was told it would be taken care of within that week. It is now 2018 AND IT WAS STILL THERE BEFORE I moved in January 20th of 2018!!!! Please explain WHY? Is this the procedure to maintain a property? Please explain why I MUST continue to call to have YOUR COMPANY DO THEIR JOB? That is the issue! After almost 2 years should I continue to call begging for assistance? Or nicely when you don’t do what is required of you? I signed a lease with you and you have failed to do your due diligence and provide me what I need. I want proof of when that was done and WHY. I don’t want a request for May 2017 because that was almost a year later. This company gives you the run around and continuously avoids the matter unless it’s convenient to them. Let’s say the front thrash lasted over 6 months because you can’t Remove it which is a lie I called and told you guys several times that the [redacted] was knocking on my door and threatening to fine me. I am not responsible for that. The other is the water heater is your responsibility to remove. Address that please. Why was it replaced since summer of 2016 yet still on the side of my home when I moved out January 20th? I have to keep calling over 10 times to have it removed? Would you be happy with this type of service and then hung up on when your fed up and had enough and you don’t like my demeanor? This is a place of business, we all have jobs to do and sometimes have to deal with irate people. You CANNOT just hang up and ignore people whom you HAVE IGNORED For OVER A YEAR IN HAlf TO DO YOUR JOB. Make yourself useful, send me the documentation of when it was removed the original work order and an explanation why I have to contact the Revdex.com to have it done. 2 weeks before I moved out I called AGAIN AND SENT EMAILS and they were again disregarded; you only answer what you chose to, and avoid my questions. At this point suing you sounds more convenient and needed. No tenant should have to go through all of this to have you do YOUR JOB. You are not entitled to not tend to your irate tenants when you caused this issue. You don’t pick and chose when you want to help and address your tenants because if I failed to pay my rent, miraculous you can call and search but you do not MANTAIN YOUR TENANTS HOMES Which is your job. This is not acceptable. Regards,
[redacted]
In response to complaint #[redacted]: Valdosta Properties took over management of [redacted] February 1, 2017. At that time the property did have an active lease agreement and was occupied by tenants referenced in the complaint. The lease agreement was executed by the prior management company...
and the condition of the property at the time of their move in was not under the management of Valdosta Properties. The tenants had an executed lease with a move in date of August 1, 2016 which was 6 months prior to the property being managed by Valdosta Properties. Valdosta Properties received a work order dated May 19, 2017 at 04:08 PM with the following information: “There is a horrible smell coming from The master bathroom (little pink one) by the shower. It could be the toilet or it could be the drain in the shower. There is always a lot of mold in there, but this time the it smells horrible. Please call me at [redacted] to set up a time when you can come look at it. Thank you, [redacted]” The work order was submitted online by the tenant, and assigned/scheduled to a vendor for repair by the Maintenance Coordinator, [redacted] the same day (May 19, 2017 04:15 PM). At the time the vendor treated the area reported, kilzed the ceiling and cleaned out the drain. Prior to this work order being submitted Valdosta Properties was not notified by the tenant of a mold issue present in the home. After the completion of the services by the vendor no additional work orders were submitted and no further issues regarding mold nor were any reports of illness due to conditions reported until after the tenants vacated the property. Regarding the items notated at move, After the final inspection is completed we compare our findings to the move in inspection report submitted upon tenant taking possession of the home. We additionally compared the final move out inspection findings to any work orders submitted from the time Valdosta Properties took over management until the time the tenants vacated. If there was a work order relating to any of the findings or if it was notated on the move in inspection form the tenants were not charged or responsible for the cost. [redacted], their property [redacted], has had ongoing communication with the tenants and guarantors since the time of the move out inspection. She has explained in great detail the reason for the charges and provided explanation of each item in question. Furthermore, [redacted] made arrangements for the washer and dryer to be unhooked (they were not chained, but the hoses were connected and secured at the connections as for proper operations). The washer and dryer were moved out of the laundry area into the carport to allow for the tenants to pick them up. They were notified they were available and accessible for pick up. The tenant have since picked up the washing machine but left the dryer behind and have not returned our emails in response to if they plan to pick up the remaining dryer. At this time the washer has been returned but there will be no adjustments made to the security deposit disposition and no additional security deposit refunds. If you have any additional questions or need additional information please feel free to contact me via email at [redacted] or via phone at [redacted]
Regarding the rejected response for complaint #[redacted]: Valdosta Properties took over management of [redacted] February 1, 2017 from [redacted]. At that time the property did have an active lease agreement and was occupied by tenants referenced in the original complaint. The lease agreement was executed by the prior management company, [redacted] and the condition of the property at the time of their move in was not under the management of Valdosta Properties. Additionally the tenants paid their security deposit to [redacted] at the time the lease was executed and the tenants took possession of the property. Once management of the property was transferred to Valdosta Properties February 1, 2017 the tenant’s security deposit was transferred to Valdosta Properties as well along with the original lease agreement. In reference to the email forwarded to the Valdosta Properties property [redacted], the email correspondence originally sent August 16, 2016 to [redacted] by the complainant was not brought to the Valdosta Properties property [redacted]’s attention until August 4, 2017. At this time the tenants had already vacated the property. Valdosta Properties would not have knowledge or access to any email correspondence unless provided by the tenants. The only items/ communication transferred with the change of management were applications, executed lease agreements and any move in inspection forms completed. Valdosta Properties is not denying receiving the email referenced but it was not received until after the tenants vacated and Valdosta Properties had no affiliation with the prior management company at the time the tenants moved in. The washing machine has been retrieve by the tenants since the ongoing Revdex.com Complaint and additional email correspondence with the Property [redacted]. Email confirmation stating the washing machine was retrieved by the tenants was received by Valdosta Properties from [redacted] September 19, 2017. In this correspondence the Property [redacted] requested confirmation the dryer did not belong to the tenants. The reason for the confirmation request was due to no documentation on the move in inspection form of a washer & dryer being present on the property. Again, at the time of the tenants move in Valdosta Properties was not the managing company and without documentation we had no knowledge of if the washer/ dryer belonged to the tenants. Washer/ Dryer is not a common appliance provided with properties managed by Valdosta Properties. The request for confirmation of ownership of the dryer was to ensure the tenants were able to retrieve any appliances they owned on the property. The property referenced is not uninhabitable as stated by the complainant. Valdosta Properties did not state the property was uninhabitable. At the time of the original correspondence repairs on the property were ongoing to make the home rent ready which is common after tenants vacate the property. The property is habitable and currently available to rent. As stated in our original response, At this time there will be no adjustments made to the security deposit disposition and no additional security deposit refunds. All deductions are valid and repairs and/or cleaning have been completed. If you have any additional questions or need additional information please feel free to contact me via email at [redacted] or via phone at [redacted]
Complaint: ***
I am rejecting this response because: In order to comply with a set of rules, I need a set of rulesI truly was unaware that I needed to mow my back lawn, as only the front was ever shownThe lease does not expressly state anything otherwise, so I did not anticipate that I had done wrongOn top of this, Valdosta Properties continues to ignore the fact that as a result of their scheduled lawn maintenance, I had lost and damaged personal propertyAll I ask is that the $charge be removed from my account simply as compensation for said itemsFurther, no exact requirement has yet been stated for what an acceptable yard isI fear that in the future, even though I plan to keep my yard in excellent shape, this can be used against me; I will not be able to defend myself and say that I am within the requirements, because there aren't any
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because:I will repeat myself again. This was to be removed in June of 2016. I was told then it would be done in a week. You are providing a work order request for MAY OF 2017. That is not when the items were to be removed, that call that you are stating was like my 10th call! It is not my responsibility to call you OVER ABD OVER AGAIN to have something done, I feel discriminated. I will explain why. Anytime I reached out to your company about this water heater I was told the [redacted] makes these decisions and will need to be contacted and I will be contacted when it will be removed. That never happened. However, you expected me to contigo pay my rent on time while YOU DO NOT DO YOUR DUE DELIGENCE TO MAINTAIN THE PROPERTY, that is your job. Whenever I called after it was always someone will call you back an no call was ever received. I say that to say this.. I have no contract or lease with the [redacted], but with you. It is your job to ensure that this was done in a timely fashion and I am requesting the documents showing the timeline of the ORIGINAL WORK ORDER ON JUNE 2016, and an explanation as to why you refused to have this done BEFORE MAY OF 2017. And then there after why you refused to have it done in the 2 weeks BEFORE ME MOVING IN JANUARY OF 2018. I move out on January 20th with all items of trash STILL in front of my house and the water heater STILL by the side of my home. This is unacceptable, after more than a year an half of waiting I was told I would again get a call and that was never done, I did however make several calls that I have documented in which I was disregarded and I will forward the emails as well if needed in which you again addressed the trash in the front as you did in this initial complaint but refused to address the water heater YET AGAIN until I refused your reply on here. I absolutely will contact the Revdex.com for things of this nature, why? Because if I didn’t you would continue to take advantage of your position and avoid me, disregard me and hang up on me because you have no reasonable excuse. If I didn’t pay you rent for over a year in a half years younger I would sue me. I feel discriminated and I feel like I have to beg to be assisted and when I do not put up with your negligence you hang up and when I call back to tell me no one is available. The Revdex.com has a established to ensure you are abiding by business ethics and what is lawfully right. You are in the wrong and instead of talking responsibility and doing the right thing, you have refused me service and you are not entitled to do so. I will not hesitate to sue this company and ensure this will never happen to anybody else after me. When I called to see how we can move forward and you tell me the [redacted] took care it and you had to knowledge which is ridiculous as you are the middle man I have no contact with your landlord and you must assist me.
Regards,
[redacted]
In response to complaint #[redacted]. Regarding the trash and items referenced in the complaint: Valdosta Properties explained to Ms. [redacted] that we do not currently manage the other townhomes in her building; we only manage her specific townhome. This does limit our ability to regulate the actions...
of the neighbors, as they are not Valdosta Properties tenants. Action was taken when recently notified (1/17/18) of the large trash and items in the common area/ mailbox area. The [redacted] of [redacted] Sanitation Department was notified by our office to pick up the items referenced. We notified Ms. [redacted] via phone of the scheduled trash pick the same day the sanitation company scheduled the pick up. Regarding communication by our office or the lack of referenced in Ms. [redacted] complaint: Multiple members of our staff have spoken with Ms. [redacted] including the [redacted], [redacted], regarding her concerns. The Valdosta Properties staff has had ongoing communication with Ms. [redacted] since her initial contact 1/12/2018 regarding her scheduled move out 1/22/2018 via phone, text and email. Throughout the course of the ongoing communication with Ms. [redacted] it has been requested she not use profanity and vulgar language with our office staff. Ms. [redacted] would not comply with the repeated request which resulted in phone calls being terminated by the Valdosta Properties staff. The [redacted], [redacted], requested via email (1/15/18) to schedule a meeting with the Valdosta Properties [redacted]. Ms. [redacted] declined the meeting via email stating “I am not available actually, in regards to what? [redacted] is welcome to call me but I am swamped between work and getting out of here this weekend so I don’t have time to go in person.” 1/23/2018 Valdosta properties prepared a timeline (attached) detailing information and communication for each item in question. This timeline was presented to Ms. [redacted] and sent via email 1/23/2018. After receipt of the timeline and information email and phone correspondence continued with multiple members of the Valdosta Properties staff. Ms. [redacted] continued to use the same inappropriate phone etiquette with the staff- continuously using profanity, vulgar language and shouting after refusing to refrain from this type of communication- phone calls were again terminated. Due to the email and phone conversations continuing to escalate between Ms. [redacted] and Valdosta Properties staff [redacted] ([redacted]) informed Ms. [redacted] 1/23/2018 a conference call or in office meeting was required with our [redacted] to ensure she was receiving the information she requested. Ms. [redacted]’s response to the email was “Call Now”. Our office hours are 9AM-5:30PM. The email was sent from Ms. [redacted] at 5:24PM at which time the [redacted] was not in office to call at the exact moment. [redacted] responded to Ms. [redacted]’s email at 5:26PM stating “Our office [redacted] is out of the office and will be back tomorrow morning at 10:00 AM 1/24/18. What time tomorrow works best for you?” Ms. [redacted] replied to the email with a lengthy response to include the following statement: “I do not want to actually do anything else verbally as it’s clear that this company’s word means nothing, I want things in writing.” The following day 1/24/18 at 10:35AM she requested via email a [redacted] call her “ASAP”. [redacted] (Valdosta Properties [redacted]) contacted Ms. [redacted] at 1:15 PM 1/24/18 regarding her request to speak to a [redacted]. During the phone call she asked if [redacted] could call back at a better time because she was busy at work. She requested a call after 2PM and before 6PM when she would not be at work. [redacted] agreed to return her call after 2PM as requested. [redacted] contacted Ms. [redacted] again at approx. 3PM. Ms. [redacted] phone went straight to voicemail. [redacted] left a detailed message with his contact information ([redacted] and informed her in the message he would be in the office until 3:30PM if she could return his call at the number he provided. Ms. [redacted] did not return his call that day but contacted the office via phone, email and text in the days following. [redacted] is not in the office on a set schedule as meetings with clients/ customers require him to travel so he was not in the office to take her calls. The messages were relayed to him and it was communicated to Ms. [redacted] he was not in the office but would return her call upon his return. 1/30/2018 the following text was received by the Valdosta Properties office through our computer software from Ms. [redacted] at 3:08PM: “I am STILL waiting on a [redacted] call!! Why am I still waiting for a week for a call to fix something that should have been done over a year ago? This is all being documented, I should not have to CONTINUE being told someone will call me!! [redacted] needs to call me today! I’m TO HUNT SOMEONE DOWN!!! Do your [redacted] job I’m tired of calling and done waiting, I am not responsible for your lack of professionalism and incompetence!!” [redacted] provided the following response to Ms. [redacted] via text from our computer software: “I tried to call you twice and have been out most days since. The profanity you have used with us has taken any desire I have to communicate with you. I will not try to call you again. [redacted] -Valdosta Properties ([redacted]” 1/31/2018 Valdosta Properties received 3 separate calls (Approximately 3:15PM) in addition to text messages from Ms. [redacted]. - Call #1: Ms [redacted] contacted the office regarding a return call from [redacted]. It was explained to Ms. [redacted] she was in receipt of text message communication from [redacted] to which she responded to stating due to her use of profanity he would not be returning her call nor would we have further communication with her. In addition to the text message he was not in the office so he was not physically able to take the call since he was not in office. She then began shouting and using profanity with me so the call was terminated. - Call #2: After the call was terminated she immediately called back, as soon as [redacted] answered the phone she began yelling and using profanity so we again terminated the call. - Call #3: (called within 10 minutes of the prior call) She asked again to speak to [redacted]. [redacted] again informed her he was not in office to speak to her and reiterated the text again stating he would not have further communication with her. After speaking/ yelling at great lengths about business practices and still continuing to demand a call from [redacted], she additionally stated if we were not going to do our job she would continue to contact the Revdex.com until they made us do our jobs. [redacted] told her she would make [redacted] aware she called but as he previously stated in the text he did not wish to communicate with her further due to the profanity. She said she would be patiently awaiting his call. She ended the call. As previously stated Ms. [redacted] has spoken to various [redacted]s within our company but due to the profanity and vulgar language we are unable to continue communication with her. All information requested was provided to her in the timeline originally emailed 1/23/2018. Ms. [redacted] no longer lives in the home and returned possession of the property to Valdosta Properties as of 1/22/2018. If you have any additional questions please contact [redacted] our [redacted] at ([redacted] or via email at [redacted]
Complaint: [redacted]
I am rejecting this response because:This company continues to not be truthful. We paid our security deposit to Valdosta properties and this company took over approximately six months later. In their response, they purposely left out the fact that we discussed the black mold problem and the poor condition of the house, specifically the bedroom, with them including pictures. This [redacted] even bluffed and said I did not. I emailed her the notice I gave to the other company AND directly to her. She neglected to disclose that to you. She also is not being truthful about the release of my washer. I attempted numerous time to get them to unlock it and first she no and then she told me I could pay a plumber to go do it even though it was her vendor that locked it. Finally after emailing the [redacted] of the property and also the [redacted] of the management company did she agree to unlock it and allow us to pick up our washer. She was notified when it was done. The dryer did not belong to us. I am uncertain why she wasn't more clear on the condition of the home since she felt she could choose to only pick and choose what she would return and the condition. It took over 3 days and 5 adults to clean the place when we moved in and the same when we moved out. It was left in better condition the we moved out. We are asking for 250 in deposit returned to us as a compromise. Please read the reviews and a very clear pattern of withholding deposits is common place for this company. Additionally, the house is uninhabitable (per their company) and no one can rent it until it is brought up to code. In other words, they wanted to let the [redacted] keep living there in the unsafe house to make sure they got their money for the remainder of the lease.
Regards,
[redacted]
The following information is in response to Complaint #[redacted]. Complaints were received regarding the lawn at [redacted], as well as property owner notifying Valdosta Properties they received a violation notice from the [redacted] regarding the unkempt lawn. When Valdosta...
Properties refers to lawn maintenance needing to be completed, we refer to the entire lawn, including front, back, and side yards, as well as any area that may be enclosed by a fence. The [redacted] does not only check the front yard, but also checks the back yard, including any fenced in areas. The tenants were emailed a lawn notice on July 5, 2017 at 8:41 AM from the Valdosta Properties system that was signed "Valdosta Properties", and a notice was put in the mail to you that same day regarding the need for lawn maintenance to be completed. The deadline by which the lawn care needed to be done to avoid a vendor coming out to complete the work for the tenants and it being charged back to the tenant's account was 10 AM on Friday, July 7, 2017. The notice/ email further explained if the tenant had any questions to contact the Valdosta Properties office and provided the contact number for the office. It was not until after the lawn care vendor completed the necessary work that the tenant contacted the office due to the lawn care charge being added to their tenant account. Valdosta Properties staff re-inspected the lawn at [redacted] on the afternoon of Friday, July 7, 2017 at 2:59PM, and the lawn maintenance had not been completed at that time (Photos Attached). Valdosta Properties staff gave instructions to the [redacted] to schedule tenant-charged lawn maintenance at that time, since it was past the tenant's deadline and it had not been completed. The scheduled lawn care included full lawn care for the property, including all grass in all parts of the yard (front, back, and side), trimming of any bushes/hedges/shrubs and weed eating as needed. Per the signed lease, if lawn care is not properly maintained by the tenants and a vendor has to be sent to complete lawn care, the cost of such will be a tenant charge. When Valdosta Properties receives the invoice from the vendor of what the charge is for the lawn care, the amount of that invoice will be added to the tenant's account as a tenant charge, and the tenants are immediately notified via [redacted] with a copy of the invoice for the tenant's records, and the total due will need to be paid within 10 days to prevent late fees from accruing on the balance. The tenants emailed Valdosta Properties staff on July 13th, 2017, wishing to file grievance with the tenant charged lawn care being completed, and claimed ignorance of the scope of work referred to by "lawn care", and claiming that the lawn vendor had damaged or removed several personal items of the tenants that were in the backyard of the residence. Valdosta Properties staff reached out to our lawn care vendor, who provided photos of the completed lawn care, which show that there were no personal items damaged, missing, or moved by the lawn care vendors to complete the needed lawn care. The tenants were emailed additional clarification on the scope of work referred to by the term "lawn care", and they responded advising that lawn care had not been completed when they moved into the property, so they didn't feel they should be responsible for lawn care at this time. Valdosta Properties does not dispute that lawn care was not completed when the tenants took possession of the property and returned their move in inspection form to our office on April 24, 2017. The tenant's move in inspection was processed that same day, April 24, 2017, and Valdosta Properties did send a lawn care vendor the next day, April 25, 2017, to complete a one time final lawn care for the entire premises to get the lawn care to a base level that would be easily maintainable by the tenants. This final lawn care was not a tenant expense, so the tenants would not have been provided a copy of the invoice for the work completed. The tenants are responsible for any needed lawn care moving forward from April 25, 2017, until the time at which they vacate the property. The complaints regarding the lawn care and the inspection resulting in the tenants being notified that lawn care needed to be done or they would be charged for the vendor's charge to complete were lodged the first week of July 2017. This is 2 months past the date that Valdosta Properties completed the final lawn care for the property to get it to a reasonable base level for tenants to maintain, and as such would have been tenant responsibility to facilitate. At this time Valdosta Properties will not make any adjustments to the tenant account. As previously discussed with Ms. [redacted], the tenants are responsible for the $80 lawn care service and it will remain on the tenant account. If you have any additional questions or need additional information please feel free to contact me via email at [redacted] or via phone at [redacted] Thank You, [redacted] Valdosta Properties [redacted]
In response to the rejected response, Complaint: [redacted]: The items Ms. [redacted] continues to question and demand a response about have been addressed with her via phone, email, timeline format- emailed and in the prior Revdex.com response to her complaint. The attachment included in our prior response was the time line in which details of her questions were addressed and answered. The information provided in all prior email correspondence as well as the timeline of information has not changed from the time of Ms. [redacted]’s original request for the information provided. Regarding the water heater, as previously stated in email, phone and timeline communication, based on the communication from the [redacted] (attachment in prior response) he was facilitating for the vendor to remove items referenced in the work order and Valdosta Properties was advised by the [redacted] not to proceed with the removal with a different vendor. No additional information or documentation was received after this date from the tenant stating the items had not been removed until the phone call 1/12/2018. Per discussion with the vendor [redacted] as recent as of 1/22/2018 the vendor was contacted by the [redacted] “a few months back” for removal of 3 water heaters and a dishwasher from exterior of the property. The [redacted] facilitated this directly with the vendor and paid him directly. Valdosta Properties does not have documentation from the [redacted] nor vendor of the service aside from the recent phone conversation with the vendor confirming the removal at the tenant’s request. If you have any additional questions please contact [redacted] our [redacted] [redacted] at ([redacted] or via email at [redacted]@[redacted]
Regarding the Move Out charges referenced in Mr. [redacted] response, Valdosta Properties completed a move out inspection as outlines in the tenants lease agreement and move out guidelines provided. Upon completion of the inspection Mr. [redacted] was emailed a detailed list of findings from the inspection...
and given the opportunity to remedy the items to prevent any charges being deducted from his security deposit. In the email dated 3/23/2017 it stated the following at the conclusion of the findings from the move out inspection:"You are allowed to come by our office and check out the key to go and complete any of the repair work needed/listed below. Work must be completed within 72 hours; Keys must be returned to Valdosta Properties by 5:30 each day. We will complete a secondary move out inspection once we are notified that you are finished up with any repairs.If we have to send a vendor to complete any work there will be a $50.00 scheduling fee in addition to the repair cost deducted from your security deposit.Please let me know if you have any questions or concerns."Until the S[redacted] was sent to Mr. [redacted] no response was received. After Mr. [redacted] received the security deposit disposition detailing the charges for the repairs and cleaning he has maintained ongoing communication with his [redacted]). An email dated 4/13/2017 received at 10:50PM was the last response from Mr. [redacted] requesting the invoices for the work completed. His [redacted]) is out of the office until Monday 4/24/2017 and the Valdosta Properties office was closed 4/14/2017 in observance of Good Friday so she has not had the opportunity to respond or send the information he requested after hours before her leave. We will be more than happy to have our accounting department send a copy of the invoices for the work performed on the property as detailed in the move out inspection. The tenant was charged the exact amount reflected on the invoices, there were no upcharges for services. Aside from the work completed the only additional charge was a $50.00 Administrative for scheduling as outlined in the lease agreement and in the final move out email sent 3/23/17. If you have any additional questions or need additional information please feel free to contact me via email at [redacted] or via phone at ([redacted]. Thank You, [redacted]
In response to complaint #[redacted]: The tenants submitted service request #[redacted] may 31, 2017 via their online tenant portal (attached). Based on the complaint and an additional letter received June 21, 2017 via [redacted]; the tenant is disputing the tenant charge of $67.35 for...
re-mounting the blinds on the basis that their lease only holds them liable for loss, breakage, or damage to the property, and that the blinds were not damaged, no hardware was lost, and the blinds were not replaced. Additionally referenced were copies of Subsections 6-10 of the tenants signed lease agreement with the letter Valdosta Propertied received via [redacted] 6/21/17. I have attached the move in checklist submitted to Valdosta Properties when the tenants took possession of the property ([redacted]). There is no documentation on the move in checklist of any blinds within the home being poorly attached or not in good working condition. According to section 10 of the lease agreement, if any furnishing, fixture, or appliance at the property is not in good condition, tenants shall deliver a written statement of any objections to Management within 5 days of taking possession of the property. This is typically completed by returning the move in checklist provided at lease signing to our office. Section 10 of the lease further states that if no written documentation is provided to Management within 5 days of taking possession, it is conclusively presumed that all furnishings, fixtures, and appliances are in good working condition. As such, Section 6 of the lease mandates that tenants, will maintain and take care of the property, and will not permit the property to be damaged or depreciated in any manner. The blinds in question were in good working condition at the time of you taking possession of the property. Maintenance of the blinds as fixtures attached within the home during your tenancy is a tenant responsibility. We did negotiate with the vendor to decrease the charge of this invoice, which was initially billed in the amount of $85. At this time the tenants are responsible for the re-mounting of the blinds and the tenant charge of $67.35 will remain on the tenants account. If you have any additional questions or need additional information please feel free to contact me via email at [redacted] or via phone at [redacted] Ext. [redacted]. Thank You, [redacted]
Complaint: [redacted]
I am rejecting this response because: you have Failed yet again and continuously wasting my time. The message I received from your [redacted] was to call before 3:30 or he would call me the next business day which never happened. I also want you to address the original issue, not the trash in the front of the house. I HAD A WATER HEATER LEFT FR OVER A YEAR IN HALF BY THE SIDE OF MY HOME THAT WAS REMOVED FROM WITHIN MY HOME AS OF JUNE OF 2016!!! This is not other tenants items or trash, this was removed from my home and I was told it would be taken care of within that week. It is now 2018 AND IT WAS STILL THERE BEFORE I moved in January 20th of 2018!!!! Please explain WHY? Is this the procedure to maintain a property? Please explain why I MUST continue to call to have YOUR COMPANY DO THEIR JOB? That is the issue! After almost 2 years should I continue to call begging for assistance? Or nicely when you don’t do what is required of you? I signed a lease with you and you have failed to do your due diligence and provide me what I need. I want proof of when that was done and WHY. I don’t want a request for May 2017 because that was almost a year later. This company gives you the run around and continuously avoids the matter unless it’s convenient to them. Let’s say the front thrash lasted over 6 months because you can’t Remove it which is a lie I called and told you guys several times that the [redacted] was knocking on my door and threatening to fine me. I am not responsible for that. The other is the water heater is your responsibility to remove. Address that please. Why was it replaced since summer of 2016 yet still on the side of my home when I moved out January 20th? I have to keep calling over 10 times to have it removed? Would you be happy with this type of service and then hung up on when your fed up and had enough and you don’t like my demeanor? This is a place of business, we all have jobs to do and sometimes have to deal with irate people. You CANNOT just hang up and ignore people whom you HAVE IGNORED For OVER A YEAR IN HAlf TO DO YOUR JOB. Make yourself useful, send me the documentation of when it was removed the original work order and an explanation why I have to contact the Revdex.com to have it done. 2 weeks before I moved out I called AGAIN AND SENT EMAILS and they were again disregarded; you only answer what you chose to, and avoid my questions. At this point suing you sounds more convenient and needed. No tenant should have to go through all of this to have you do YOUR JOB. You are not entitled to not tend to your irate tenants when you caused this issue. You don’t pick and chose when you want to help and address your tenants because if I failed to pay my rent, miraculous you can call and search but you do not MANTAIN YOUR TENANTS HOMES Which is your job. This is not acceptable. Regards,
[redacted]
In response to complaint #[redacted]: Valdosta Properties took over management of [redacted] February 1, 2017. At that time the property did have an active lease agreement and was occupied by tenants referenced in the complaint. The lease agreement was executed by the prior management company...
and the condition of the property at the time of their move in was not under the management of Valdosta Properties. The tenants had an executed lease with a move in date of August 1, 2016 which was 6 months prior to the property being managed by Valdosta Properties. Valdosta Properties received a work order dated May 19, 2017 at 04:08 PM with the following information: “There is a horrible smell coming from The master bathroom (little pink one) by the shower. It could be the toilet or it could be the drain in the shower. There is always a lot of mold in there, but this time the it smells horrible. Please call me at [redacted] to set up a time when you can come look at it. Thank you, [redacted]” The work order was submitted online by the tenant, and assigned/scheduled to a vendor for repair by the Maintenance Coordinator, [redacted] the same day (May 19, 2017 04:15 PM). At the time the vendor treated the area reported, kilzed the ceiling and cleaned out the drain. Prior to this work order being submitted Valdosta Properties was not notified by the tenant of a mold issue present in the home. After the completion of the services by the vendor no additional work orders were submitted and no further issues regarding mold nor were any reports of illness due to conditions reported until after the tenants vacated the property. Regarding the items notated at move, After the final inspection is completed we compare our findings to the move in inspection report submitted upon tenant taking possession of the home. We additionally compared the final move out inspection findings to any work orders submitted from the time Valdosta Properties took over management until the time the tenants vacated. If there was a work order relating to any of the findings or if it was notated on the move in inspection form the tenants were not charged or responsible for the cost. [redacted], their property [redacted], has had ongoing communication with the tenants and guarantors since the time of the move out inspection. She has explained in great detail the reason for the charges and provided explanation of each item in question. Furthermore, [redacted] made arrangements for the washer and dryer to be unhooked (they were not chained, but the hoses were connected and secured at the connections as for proper operations). The washer and dryer were moved out of the laundry area into the carport to allow for the tenants to pick them up. They were notified they were available and accessible for pick up. The tenant have since picked up the washing machine but left the dryer behind and have not returned our emails in response to if they plan to pick up the remaining dryer. At this time the washer has been returned but there will be no adjustments made to the security deposit disposition and no additional security deposit refunds. If you have any additional questions or need additional information please feel free to contact me via email at [redacted] or via phone at [redacted]
Regarding the rejected response for complaint #[redacted]: Valdosta Properties took over management of [redacted] February 1, 2017 from [redacted]. At that time the property did have an active lease agreement and was occupied by tenants referenced in the original complaint. The lease agreement was executed by the prior management company, [redacted] and the condition of the property at the time of their move in was not under the management of Valdosta Properties. Additionally the tenants paid their security deposit to [redacted] at the time the lease was executed and the tenants took possession of the property. Once management of the property was transferred to Valdosta Properties February 1, 2017 the tenant’s security deposit was transferred to Valdosta Properties as well along with the original lease agreement. In reference to the email forwarded to the Valdosta Properties property [redacted], the email correspondence originally sent August 16, 2016 to [redacted] by the complainant was not brought to the Valdosta Properties property [redacted]’s attention until August 4, 2017. At this time the tenants had already vacated the property. Valdosta Properties would not have knowledge or access to any email correspondence unless provided by the tenants. The only items/ communication transferred with the change of management were applications, executed lease agreements and any move in inspection forms completed. Valdosta Properties is not denying receiving the email referenced but it was not received until after the tenants vacated and Valdosta Properties had no affiliation with the prior management company at the time the tenants moved in. The washing machine has been retrieve by the tenants since the ongoing Revdex.com Complaint and additional email correspondence with the Property [redacted]. Email confirmation stating the washing machine was retrieved by the tenants was received by Valdosta Properties from [redacted] September 19, 2017. In this correspondence the Property [redacted] requested confirmation the dryer did not belong to the tenants. The reason for the confirmation request was due to no documentation on the move in inspection form of a washer & dryer being present on the property. Again, at the time of the tenants move in Valdosta Properties was not the managing company and without documentation we had no knowledge of if the washer/ dryer belonged to the tenants. Washer/ Dryer is not a common appliance provided with properties managed by Valdosta Properties. The request for confirmation of ownership of the dryer was to ensure the tenants were able to retrieve any appliances they owned on the property. The property referenced is not uninhabitable as stated by the complainant. Valdosta Properties did not state the property was uninhabitable. At the time of the original correspondence repairs on the property were ongoing to make the home rent ready which is common after tenants vacate the property. The property is habitable and currently available to rent. As stated in our original response, At this time there will be no adjustments made to the security deposit disposition and no additional security deposit refunds. All deductions are valid and repairs and/or cleaning have been completed. If you have any additional questions or need additional information please feel free to contact me via email at [redacted] or via phone at [redacted]