Customer was contacted on 4/regarding the promotional item in question, and was given a home address to send the promotional item to – the merchandise was sent to the office on 4/ On 5/1, we rec’d a call from ADRIENNE [redacted] stating that they got quite a bit of merchandise from us at the office, had problems with other companies in the past, and would prefer not to do business, and to please pick the merchandise up We complied with this request and issued prepaid Fedex shipping labels that same day so the goods could be returned at our costThe prepaid labels were sent via fax On 5/15, we traced the goods, saw that the prepaid labels that had been requested were never used, and re-faxed the labels – the note that goes with the prepaid labels states that the labels are available if they wish to return, and if they have chosen to keep the goods, then kindly remit payment –as it was requested of us to retrieve the goods by Ms [redacted] , it seemed odd that they did not use the labels they specifically asked for, and was done the very same day as her request We then got a fax note stating they lost the goods, and then got the report from the Revdex.com We complied with their requests, and they are playing games I have proceeded with cancelling of invoices, but I want it known that we did everything right Jackie
MAN LEFT A VM - STATING MICHAEL DID NOT ORDER THIS - THERE WAS NO PRICING TOLD ON THE PHONE - AND RETURNED MERCHANDISE - [redacted] - WILL REPORT US TO THE Revdex.comIn some cases, sales calls are recorded for quality assurance I listened to sales call, which goes over prices and quantities clearer than any call I ever listened to / I personally returned the call - the owner answered – I offered for him to listen to the recording with me; he said there was no recording, and no phone # listed etc– wouldn’t let me answer him; - I advised that he was welcome to return/buyers remorse- and he said NO ORDER - I advised we had recording, but again , more than welcome to return- he kept saying how our phone # isnt anywere on the inv or anything etc etc - all INCORRECT statements-our # is on the individual merchandise, the box itself, and the packing slip in places, and on the invoice/ Man told me he “gave it to fedex and they would look up our address and get it to us” and then stated "conversation over" and hung up- I went ahead and sent RMA (return merch authorization) via fax to cover the bases, to ensure he had all the info he needed - wrote note suggesting he contact fedex w/ his tracking info if already in transit as he stated, and give them proper address so we could properly credit Merchandise has been received and invoice has been cancelled Every accusation made was incorrect, and invoice reflects zero balance
This is to inform I have talked with the company and they agreed to send return labels for merchandise not ordered Labels received on Friday, May 22, Return will be made this week.Request no more calls from company to order merchandise
Every time they call, they are claiming that they have a package to deliver to us, but not of our vendors use them and we have never received any shipment from them We do have rollover lines that are not published I don't have time to make a list of all of the lines we have, no is it our responsibility, especially for someone who lies! They have tried this scheme by asking for specific people in the company, so they are aware of what company they are calling regardless of the phone number they are using The names they use are not even people that are in charge of purchasing, so it's always obvious that they are a scam What I don't understand is why they can't figure out yet that we are not falling for their scam, so why bother calling us at all?
Cust called here @ 4pm EST on May 19th; the person who was assigned to handle this leaves @ 4pm, so they got the info from our receptionist, and we returned the call on the 20th,- their letter to the Revdex.com is the 19th, before we got the chance to help them. We
have a day return policy, and the original shipment is from February, and invoice was sent March 1st; they did not contact us until the end of the day when no one was available, on May 19thWe do not ignore customers; their call was handled in timely fashion and the invoice in question has been adjusted and paid
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
This is under dispute. Company placed order, had us call back for a purchase order number, and now denying such. On occasion, where permissible, calls can be recorded for quality assurance. We have this call, and played it back for them. No less than 19 calls and e-mails were...
made from our collections dept. to get paid on this that went unanswered, and now they are trying to use the Revdex.com as a way to not pay? —an invoice doesn’t get wiped clean of obligation because the threat of Revdex.com is misused.
This is to inform I have talked with the company and they agreed to send return labels for merchandise not ordered. Labels received on Friday, May 22, 2015. Return will be made this week.Request no more calls from company to order merchandise.
MAN LEFT A VM - STATING MICHAEL DID NOT ORDER THIS - THERE WAS NO PRICING TOLD ON THE PHONE - AND RETURNED MERCHANDISE -[redacted] - WILL REPORT US TO THE Revdex.comIn some cases, sales calls are recorded for quality assurance. I listened to sales call, which goes over prices and...
quantities clearer than any call I ever listened to / I personally returned the call - the owner answered – I offered for him to listen to the recording with me; he said there was no recording, and no phone # listed etc– wouldn’t let me answer him; - I advised that he was welcome to return/buyers remorse- and he said NO ORDER - I advised we had recording, but again , more than welcome to return- he kept saying how our phone # isnt anywere on the inv or anything etc etc - all INCORRECT statements-our # is on the individual merchandise, the box itself, and the packing slip in 2 places, and on the invoice/ Man told me he “gave it to fedex and they would look up our address and get it to us” and then stated "conversation over" and hung up- I went ahead and sent RMA (return merch authorization) via fax to cover the bases, to ensure he had all the info he needed - wrote note suggesting he contact fedex w/ his tracking info if already in transit as he stated, and give them proper address so we could properly credit. Merchandise has been received and invoice has been cancelled. Every accusation made was incorrect, and invoice reflects zero balance.
Customer was contacted on 4/8 regarding the promotional item in question, and was given a home address to send the promotional item to – the merchandise was sent to the office on 4/16. On 5/1, we rec’d a call from ADRIENNE [redacted] stating that they got quite a bit of merchandise...
from us at the office, had problems with other companies in the past, and would prefer not to do business, and to please pick the merchandise up. We complied with this request and issued prepaid Fedex shipping labels that same day so the goods could be returned at our cost. The prepaid labels were sent via fax. On 5/15, we traced the goods, saw that the prepaid labels that had been requested were never used, and re-faxed the labels – the note that goes with the prepaid labels states that the labels are available if they wish to return, and if they have chosen to keep the goods, then kindly remit payment –as it was requested of us to retrieve the goods by Ms [redacted], it seemed odd that they did not use the labels they specifically asked for, and was done the very same day as her request. We then got a fax note stating they lost the goods, and then got the report from the Revdex.com. We complied with their requests, and they are playing games. I have proceeded with cancelling of invoices, but I want it known that we did everything right. Jackie
As requested by customer, return authorization was given, return was received, and invoice is cancelled in full . This all took place prior to us having any knowledge of a Revdex.com complaint – If a customer has an issue, we do our best to meet their needs.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Customer was contacted on 4/regarding the promotional item in question, and was given a home address to send the promotional item to – the merchandise was sent to the office on 4/ On 5/1, we rec’d a call from ADRIENNE [redacted] stating that they got quite a bit of merchandise from us at the office, had problems with other companies in the past, and would prefer not to do business, and to please pick the merchandise up We complied with this request and issued prepaid Fedex shipping labels that same day so the goods could be returned at our costThe prepaid labels were sent via fax On 5/15, we traced the goods, saw that the prepaid labels that had been requested were never used, and re-faxed the labels – the note that goes with the prepaid labels states that the labels are available if they wish to return, and if they have chosen to keep the goods, then kindly remit payment –as it was requested of us to retrieve the goods by Ms [redacted] , it seemed odd that they did not use the labels they specifically asked for, and was done the very same day as her request We then got a fax note stating they lost the goods, and then got the report from the Revdex.com We complied with their requests, and they are playing games I have proceeded with cancelling of invoices, but I want it known that we did everything right Jackie
MAN LEFT A VM - STATING MICHAEL DID NOT ORDER THIS - THERE WAS NO PRICING TOLD ON THE PHONE - AND RETURNED MERCHANDISE - [redacted] - WILL REPORT US TO THE Revdex.comIn some cases, sales calls are recorded for quality assurance I listened to sales call, which goes over prices and quantities clearer than any call I ever listened to / I personally returned the call - the owner answered – I offered for him to listen to the recording with me; he said there was no recording, and no phone # listed etc– wouldn’t let me answer him; - I advised that he was welcome to return/buyers remorse- and he said NO ORDER - I advised we had recording, but again , more than welcome to return- he kept saying how our phone # isnt anywere on the inv or anything etc etc - all INCORRECT statements-our # is on the individual merchandise, the box itself, and the packing slip in places, and on the invoice/ Man told me he “gave it to fedex and they would look up our address and get it to us” and then stated "conversation over" and hung up- I went ahead and sent RMA (return merch authorization) via fax to cover the bases, to ensure he had all the info he needed - wrote note suggesting he contact fedex w/ his tracking info if already in transit as he stated, and give them proper address so we could properly credit Merchandise has been received and invoice has been cancelled Every accusation made was incorrect, and invoice reflects zero balance
This is to inform I have talked with the company and they agreed to send return labels for merchandise not ordered Labels received on Friday, May 22, Return will be made this week.Request no more calls from company to order merchandise
Every time they call, they are claiming that they have a package to deliver to us, but not of our vendors use them and we have never received any shipment from them We do have rollover lines that are not published I don't have time to make a list of all of the lines we have, no is it our responsibility, especially for someone who lies! They have tried this scheme by asking for specific people in the company, so they are aware of what company they are calling regardless of the phone number they are using The names they use are not even people that are in charge of purchasing, so it's always obvious that they are a scam What I don't understand is why they can't figure out yet that we are not falling for their scam, so why bother calling us at all?
Cust called here @ 4pm EST on May 19th; the person who was assigned to handle this leaves @ 4pm, so they got the info from our receptionist, and we returned the call on the 20th,- their letter to the Revdex.com is the 19th, before we got the chance to help them. We
have a day return policy, and the original shipment is from February, and invoice was sent March 1st; they did not contact us until the end of the day when no one was available, on May 19thWe do not ignore customers; their call was handled in timely fashion and the invoice in question has been adjusted and paid
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
This is under dispute. Company placed order, had us call back for a purchase order number, and now denying such. On occasion, where permissible, calls can be recorded for quality assurance. We have this call, and played it back for them. No less than 19 calls and e-mails were...
made from our collections dept. to get paid on this that went unanswered, and now they are trying to use the Revdex.com as a way to not pay? —an invoice doesn’t get wiped clean of obligation because the threat of Revdex.com is misused.
This is to inform I have talked with the company and they agreed to send return labels for merchandise not ordered. Labels received on Friday, May 22, 2015. Return will be made this week.Request no more calls from company to order merchandise.
MAN LEFT A VM - STATING MICHAEL DID NOT ORDER THIS - THERE WAS NO PRICING TOLD ON THE PHONE - AND RETURNED MERCHANDISE -[redacted] - WILL REPORT US TO THE Revdex.comIn some cases, sales calls are recorded for quality assurance. I listened to sales call, which goes over prices and...
quantities clearer than any call I ever listened to / I personally returned the call - the owner answered – I offered for him to listen to the recording with me; he said there was no recording, and no phone # listed etc– wouldn’t let me answer him; - I advised that he was welcome to return/buyers remorse- and he said NO ORDER - I advised we had recording, but again , more than welcome to return- he kept saying how our phone # isnt anywere on the inv or anything etc etc - all INCORRECT statements-our # is on the individual merchandise, the box itself, and the packing slip in 2 places, and on the invoice/ Man told me he “gave it to fedex and they would look up our address and get it to us” and then stated "conversation over" and hung up- I went ahead and sent RMA (return merch authorization) via fax to cover the bases, to ensure he had all the info he needed - wrote note suggesting he contact fedex w/ his tracking info if already in transit as he stated, and give them proper address so we could properly credit. Merchandise has been received and invoice has been cancelled. Every accusation made was incorrect, and invoice reflects zero balance.
Customer was contacted on 4/8 regarding the promotional item in question, and was given a home address to send the promotional item to – the merchandise was sent to the office on 4/16. On 5/1, we rec’d a call from ADRIENNE [redacted] stating that they got quite a bit of merchandise...
from us at the office, had problems with other companies in the past, and would prefer not to do business, and to please pick the merchandise up. We complied with this request and issued prepaid Fedex shipping labels that same day so the goods could be returned at our cost. The prepaid labels were sent via fax. On 5/15, we traced the goods, saw that the prepaid labels that had been requested were never used, and re-faxed the labels – the note that goes with the prepaid labels states that the labels are available if they wish to return, and if they have chosen to keep the goods, then kindly remit payment –as it was requested of us to retrieve the goods by Ms [redacted], it seemed odd that they did not use the labels they specifically asked for, and was done the very same day as her request. We then got a fax note stating they lost the goods, and then got the report from the Revdex.com. We complied with their requests, and they are playing games. I have proceeded with cancelling of invoices, but I want it known that we did everything right. Jackie
As requested by customer, return authorization was given, return was received, and invoice is cancelled in full . This all took place prior to us having any knowledge of a Revdex.com complaint – If a customer has an issue, we do our best to meet their needs.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.