Buyquest, Inc.

Dear Sir/Madam:Good afternoon and this customer was refunded via PayPal in the amount of $They should have received notification of their refund from PayPal as wellOur Accounts Payable Manager was out of the office on vacation all of last week, so we apologize for the delayIf you should
require any additional information, please just let us knowThank you and have a great day.Yours truly,Sarah ***General Manager***
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Dear Sir/Madam:
Good afternoonI am writing to you in regards to Complaint #***Mr*** ordered a projector lamp from our companyUnfortunately to our dismay, the lamp arrived to Mr*** DOA, which means it would not fire up/was non-workingThis happens sometimes when the lamps are
jarred about during shipping, as they are extremely delicate and fragileWe offered to get Mr*** a replacement lamp, at absolutely no cost to him, however, he did not want the new lamp and requested a refundMr***'s *** was refunded in the amount of $129.00, which is the full amount of the lampWe do not issue refunds for shipping, as that is company policy, and the customer agrees to these terms upon checkoutPlease let me know if you require any additional information
Mr*** sent some rather uncouth emails to our customer service team, and made some rather offensive accusations in regards to our company being a "scam site" as well as other statements which prove that clearly Mr*** has zero knowledge about projector lampsWe tried to appease Mr*** by getting him a replacement lamp, as it was never our intention for him to receive a non-working lamp, but he wanted a refund, so that is what we issuedThank you kindly for your time and consideration
Yours truly,
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General Manager
***@***.com
www.projectorquest.com
Global Tradequest Inc

Dear Sir/Madam: Good afternoon. Mr. [redacted] contacted us after he received his projector lamp to let us know that he had accidentally ordered the incorrect lamp, and that he would like to return it for a refund. We provided Mr. [redacted] with RMA (Return Merchandise Authorization) instructions, and...

asked Mr. [redacted] to send the lamp to the following address: [redacted] Unfortunately as of today, we have yet to receive Mr. [redacted] return. We had asked Mr. [redacted] to please provide us with the return tracking information, so that our returns warehouse can track/monitor his return, and he informed us that he was "not sure if I kept it or not". We also asked our warehouse team to scour the warehouse, to see if they can possibly find his returned package, and they have shared with us that they do not have it/have yet to receive it.  If Mr. [redacted] is able to contact UPS and provide us with his tracking information which reflects that it was in fact delivered/received to our returns warehouse, then we will happily refund him. We have made every effort to work with this customer so that we can issue them their refund, however, without a returned projector lamp, we obviously are unable to refund the customer, simply because they are stating that they sent it back and they are unwilling to provide us with their return tracking information which is their proof of the return. If you should have any questions, or need any additional information, please just let us know. Thank you for your time.  Yours truly, Sarah [redacted] General ManagerBuyquest, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I am in the process of working with UPS to try to find the tracking number. Regards, [redacted]

Dear Sir/Madam:Good evening. This customer placed an order for a projector replacement lamp in mid-December. After placing the order, we informed the customer the ordered item was unexpectedly on backorder. The customer decided to wait for the item to come back into stock, but after about a month of...

waiting she decided to cancel the order. Unfortunately, due to a glitch in our system, the automated Refund Request notification was unknowingly not sent to Accounting. When the customer did not receive her refund after a couple of weeks had passed since cancelling the order, she inquired about it with customer service again on 2/1. The customer service rep saw the notification had been sent but did not know it hadn't been received by Accounting. Knowing that according to our terms there can be up to a 3-4 week period before a refund is fully processed by accounting and shows on the customer's account, the customer service agent told the customer they should expect to see it on their account soon rather than confirming with Accounting if they had received the refund request notification. When the customer did not see the refund post to their credit card within that time frame, they inquired about the refund once again. This time the customer service agent brought the issue to the attention of Accounting, only to learn they had not received the refund request. Accounting then confirmed the item did not ship with the warehouse and issued the refund on the customer's credit card. Customer service notified the customer their card had been refunded in full and apologized for this error.  This glitch has been brought to the attention of our developer and fixed. Our sincere apologies for any inconvenience this may have caused the customer, and if you should require any additional information, please just let us know.Thank you for your time and for your assistance with this matter, as we greatly appreciate it. Yours truly,Sarah [redacted]General [redacted] for my assistant, Mrs. Allison [redacted]

Dear Sir/Madam:Good morning and this customer placed an online order for six projector lamps. Originally the order was supposed to ship from our Florida warehouse, but another order came in earlier that day, leaving us without enough lamps to fulfill this order, so the order ended up shipping from...

our Canadian warehouse. After the order had shipped, the customer requested to cancel the order. Fortunately, we were able to retrieve the package from FexEx and have it sent back to our warehouse. We also worked directly with the customers credit card company, and the customer was refunded in full, which was in the amount of $972.00. If you should have any questions, or need any additional information, please just let us know. Thank you for your time and for your assistance with this matter. Yours truly,Sarah [redacted] General Manager[redacted]Buyquest, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would however mention that the employee that was out all last week does not fit into the timeline of the original refund supposed to be completed no later than June 23rd 2017. I would hope in the future your business practices will be done in a more timely and professional manner and when you say a refund will be posted in 3-10 business days it will be done and not  24+ business days it actually took.Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The refund appeared in my account and I was educated about the lamp and that it was OEM. Just happened to break/not work. I am pleased with their reply. I'd like to close this case as resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, please be aware that there were several issues in trying to get any kind of communication from this company as well as getting our refund processed.  Only by getting the Revdex.com, the ATtorney General of New york and our credit card company fraud department involved, did we finally get a refund from this company.  We also were informed by different agencies that the same type of complaints have been filed about this company where they state they have product in stock but then the customers do not receive their product for several weeks with no communication from the company.  Thank you for your help and service in dealing with this complaint and getting our money back. Have a great week!
Regards,
[redacted]