BuySelf, Inc.

We are sorry to hear that you are disappointed that you only received a few phone calls in the first few weeks of your listingThat is unusual, but not unheard ofThe market for a particular property can vary a great deal, and buyer activity for a single listing is highly unpredictableWe have
had sellers have nothing for the first week, then bunches of showings in the second or third weekThat is unusual, but not necessarily an indication there is a problem with the listing or how it was inputWe understand that many sellers love their home so much they expect a huge response and multiple buyers bidding on their property, and when that doesn't happen they feel some mistake must have been madeFirst, your property was listed in the Right MLS, the one used by agents in the areaWe confirmed your property was listed in the Triangle MLS, which is the only MLS for Wake County in North CarolinaIt is owned/operated by the Raleigh Regional Association Of Realtors, and ask any knowledgeable professional in your area and they will confirm that it is the right MLS Second, we don't understand your disappointment about the location of our Brokerage personnelWe guarantee sellers that they will be in the MLS that is local and used by local agents in the areaWe do not promise, imply, or state that the person who does the work will be in the neighborhood of the propertyThe way we keep the fee so low is that we cover large territories, and perform the service at a Brokerage levelWe do not use the term “local agents” as that is typically only available from traditional, huge commission agentsIt appears there was a misunderstanding about where the personnel will be located, although in our experience the location of the personnel doesn't impact the quality of the listing, or the response to the listingThe critical factor is being in the local MLS used by agents in the area, which your listing was Third, we need the opportunity to fix an error when an error occursIn this case, when the listing did not show up on a website, we researched the issue and found a solution (in spite of this particular website having legendarily bad customer service and responsiveness)Before we could make the fix, the listing was canceled and a refund demandedWith the hundreds of pieces of information put into a listing, we do our best to avoid errors, but statistically they will happen occasionally, and we will do our best to fix them when we are made aware of themAn analogy for what we do is like staying in a hotelYou get your room and soon discover the bathroom sink is a little dirtyA customer has every right to contact the company and ask for it to be fixed/cleaned as soon as possibleA customer does not have the right to stay in the hotel and then when it is time to leave refuse to pay because the bathroom sink was dirty With third party websites, please keep in mind these websites change their practices and relationships with MLSs frequently, and many do not have a customer service functionWe are proud that we are still able to deliver the services as promised, but there are occasionally bumps that require our attention and a little time to fixThat is why wherever third party websites are detailed on our website, we include the explanation that they cannot be guaranteedThese websites are independent businesses and sometimes change the way they operate and what listings they display, and how they present the informationWith this particular website you mention, we have always been able to get our sellers a listing, even through the inconsistencies and lack of customer service that website provides We want all of our customers to be satisfied, even the ones who are not successfulWe are willing to discuss a partial refund as a reflection of your frustration of the communication, as it was not immediately clear to us what your concern wasThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I appreciate that they are a business and are proud of what they do I did find their responses assuming - assuming that they knew why I was upset and that they assuming that it was my fault that I was not happy I had to demonstrate, with a long string of electronic mails that I felt that the assigned realtor did not live up to what the website promised At that point the tone of the conservation changed I am glad that they refunded the money

Initial Business Response /* (1000, 5, 2015/08/14) */
We have now refunded the customer in full including the $29, as a courtesy. This refund was issued even though as part of the order check out process, the customer agreed that the package would be sent out asap after they paid, and that the...

priority outbound shipping and handling fees would not be refunded if they decide not to follow through with listing on the service. The customer's other comments are incorrect, our website clearly indicates that the seller will pay a buyer brokerage fee if they accept an offer from a buyer involved with a Realtor, as is standard industry practice and described in great detail on multiple places our website. Our 18,000 other customers since 1998 have understood that. Please let us know if you have additional questions. Thank you.

Thank you for your time on the phone and for sending us more information about your concerns.  We are glad we were able to come to a mutually satisfactory solution. We wish you the best in selling your property, and are hopeful that the $30,000 price reduction will spur lots of activity for you.  Please let us know if you have additional questions. Thanks.