Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ We have now refunded the customer in full including the $29, as a courtesyThis refund was issued even though as part of the order check out process, the customer agreed that the package would be sent out asap after they paid, and that the priority outbound shipping and handling fees would not be refunded if they decide not to follow through with listing on the serviceThe customer's other comments are incorrect, our website clearly indicates that the seller will pay a buyer brokerage fee if they accept an offer from a buyer involved with a Realtor, as is standard industry practice and described in great detail on multiple places our websiteOur 18,other customers since have understood thatPlease let us know if you have additional questionsThank you
Thank you for your time on the phone and for sending us more information about your concerns We are glad we were able to come to a mutually satisfactory solutionWe wish you the best in selling your property, and are hopeful that the $30,price reduction will spur lots of activity for you Please let us know if you have additional questionsThanks
Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ We have now refunded the customer in full including the $29, as a courtesyThis refund was issued even though as part of the order check out process, the customer agreed that the package would be sent out asap after they paid, and that the priority outbound shipping and handling fees would not be refunded if they decide not to follow through with listing on the serviceThe customer's other comments are incorrect, our website clearly indicates that the seller will pay a buyer brokerage fee if they accept an offer from a buyer involved with a Realtor, as is standard industry practice and described in great detail on multiple places our websiteOur 18,other customers since have understood thatPlease let us know if you have additional questionsThank you
Thank you for your time on the phone and for sending us more information about your concerns We are glad we were able to come to a mutually satisfactory solutionWe wish you the best in selling your property, and are hopeful that the $30,price reduction will spur lots of activity for you Please let us know if you have additional questionsThanks