Buz and Ned's Real Barbecue

Review: I contacted Lola [redacted], the Operation Manager via email on 02/16/2016 after encountering an issue with the West Broad location, specifically with the Manager, Chris. The original issue remains unresolved and was concerning a take out order in which the restaurant did not provide all the items ordered and paid for. The manager, Chris confirmed the rest of the order was there and had not been placed in the bag and handed to me. The manager, Chris refused to issue a credit for the items not received unless I came back to the restaurant. Even after explaining I do not live close by, he continued to refuse to issue the credit.Desired Settlement: I am requesting, what I originally requested, simply a credit back to my credit card for the items I did not receive. This is nothing more than basic customer service!

Business

Response:

Revdex.com spoke with the restaurant manager who stated that at the time of the incident, both the restaurant manager and the operations manager spoke with the customer. The restaurant offered to replace his missing items if he wanted to come back into the restaurant, which he refused. They also offered to refund his money over the phone, but required his credit card number in order to do so. The customer would not give his credit card number, and the manager stated that the customer wouldn't give his credit card number because he stated that they should already have it. The manager explained that the system has security measures in effect, and they are not able to access his complete credit card number. The restaurant also offered to refund the customer in cash if he came to the restaurant, which he also refused. The restaurant has stated that the offer still stands and they are more than happy to offer a refund, but the customer would need to provide his credit card number the purchase was made on, or come to the restaurant to get a cash refund.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Why did the manager not respond to the complaint? Why did the Revdex.com have to contact them via phone? This is done only when they did not respond? I dispute the claims made by the manager as his statements are not truthful! As stated within the complaint, the manager only offered an "office credit" or for me to return to the restaurant to pick up the remaining items. He not once offered to refund anything! Chris, the manager never explained he did not have the entire credit card number, nor did he offer to refund anything. If this was the case, as stated in my complaint to the Revdex.com, I would have been glad to give my credit card number for the refund and I would have never reached out to the other location for assistance, nor would I had been given the Operations Managers email to resolve the issue. It truly is very sad these individuals have lied to cover their wrong doing! The lack of truthfulness by the employees who are suppose to be managers says a lot about this business. I would ask the Revdex.com to escalate this to the owner as he certainly has a right to know the type of individuals he "entrusts" with his reputation Regards,[redacted]