Tell us why here...This person did call us around the first of June with a gate problem [redacted] went out made a few adjustments and charged the man a $service callI attemped to run the credit card number he gave [redacted] for $it card was rejectedWe have tried on several occasions to call him and have him verify the card where we could re run itWe have never been paid for the service call [redacted] did tell him he needed a battery but he wanted to wait until some work was finished firstAs of today the only charge we have given him is the $which as stated earlier has not been paid because the card was rejectedAs for as a refund he owes me money I have never charged him he ask for he will need to show me his paying me which he has not***
Complaint: ***
I am rejecting this response because: I never indicated I didn't care about the rain causing their delay. I don't believe the rain caused the five-week delay as my rain gauge only recorded an inch collectively over that period. However I will be satisfied assuming they did send a refund as they indicated in their response
Regards,
*** ***
I sent him an e mail yesterday evening. We have repeated attempted to collect from him and I stated in my e mail either pay the 1125.00 or we file a lein on the property..I went out personally and checked the work and it is fine. There is no warranty on a railing that is outside exposed to sun and...
We explained to the customer, because of the rains for the past few weeks that we were running behind. That for the past couple of weeks we can only work a couple of days. The Customer said they didn't care about the rain so we are returning their deposit and will allow them to have someone else do...
their job. Check mailed back to them today.[redacted]
Tell us why here...This person did call us around the first of June with a gate problem. [redacted] went out made a few adjustments and charged the man a $95.00 service call. I attemped to run the credit card number he gave [redacted] for $95.00 it card was rejected.. We have tried on several occasions to...
call him and have him verify the card where we could re run it.. We have never been paid for the service call [redacted] did tell him he needed a battery but he wanted to wait until some work was finished first. As of today the only charge we have given him is the $95.00 which as stated earlier has not been paid because the card was rejected. As for as a refund he owes me money I have never charged him 150.00 he ask for he will need to show me his paying me 150.00 which he has not. [redacted]
Revdex.com:
As long as I didn't have to pay anything I am fine with the resolution. I wasn't sure what credit card I gave [redacted] and I couldn't find the exact charge on my usual credit card statements so [redacted]'s explanation makes sense about why that is the case. However, not once did anyone from this company call me to check the card or get a different credit card, nor did they return emails or phone calls, but that doesn't mean that [redacted] didn't delegate that responsibility to someone who failed to do as he asked. As [redacted] said when I followed up with him, someone else was supposed to call me to let me know what the fix would be and that never happened either.
Regards,
[redacted]
Tell us why here...This person did call us around the first of June with a gate problem [redacted] went out made a few adjustments and charged the man a $service callI attemped to run the credit card number he gave [redacted] for $it card was rejectedWe have tried on several occasions to call him and have him verify the card where we could re run itWe have never been paid for the service call [redacted] did tell him he needed a battery but he wanted to wait until some work was finished firstAs of today the only charge we have given him is the $which as stated earlier has not been paid because the card was rejectedAs for as a refund he owes me money I have never charged him he ask for he will need to show me his paying me which he has not***
Complaint: ***
I am rejecting this response because: I never indicated I didn't care about the rain causing their delay. I don't believe the rain caused the five-week delay as my rain gauge only recorded an inch collectively over that period. However I will be satisfied assuming they did send a refund as they indicated in their response
Regards,
*** ***
I sent him an e mail yesterday evening. We have repeated attempted to collect from him and I stated in my e mail either pay the 1125.00 or we file a lein on the property..I went out personally and checked the work and it is fine. There is no warranty on a railing that is outside exposed to sun and...
rain.[redacted]
We explained to the customer, because of the rains for the past few weeks that we were running behind. That for the past couple of weeks we can only work a couple of days. The Customer said they didn't care about the rain so we are returning their deposit and will allow them to have someone else do...
their job. Check mailed back to them today.[redacted]
Tell us why here...This person did call us around the first of June with a gate problem. [redacted] went out made a few adjustments and charged the man a $95.00 service call. I attemped to run the credit card number he gave [redacted] for $95.00 it card was rejected.. We have tried on several occasions to...
call him and have him verify the card where we could re run it.. We have never been paid for the service call [redacted] did tell him he needed a battery but he wanted to wait until some work was finished first. As of today the only charge we have given him is the $95.00 which as stated earlier has not been paid because the card was rejected. As for as a refund he owes me money I have never charged him 150.00 he ask for he will need to show me his paying me 150.00 which he has not. [redacted]
Revdex.com:
As long as I didn't have to pay anything I am fine with the resolution. I wasn't sure what credit card I gave [redacted] and I couldn't find the exact charge on my usual credit card statements so [redacted]'s explanation makes sense about why that is the case. However, not once did anyone from this company call me to check the card or get a different credit card, nor did they return emails or phone calls, but that doesn't mean that [redacted] didn't delegate that responsibility to someone who failed to do as he asked. As [redacted] said when I followed up with him, someone else was supposed to call me to let me know what the fix would be and that never happened either.
Regards,
[redacted]