Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We are prepared to offer a refund of US$The invoice received in September is for the service in August - we bill after the service has been rendered - so the August bill is sent in September - there is no bill for any service in September - that bill would not arrive until October - and we cancelled the account per the merchant request at the end of August and sent that bill September That said, we are sorry for the unmet expectations and wish them the best
This morning I spoke with [redacted] with M [redacted] and reassured her that her contract was terminated with Buzz PointsMs [redacted] indicated that she would contact the Revdex.com and inform them the issue was quickly resolvedPlease let me know if I can be of further assistance Thank you -- [redacted] Account Management
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me From: [redacted] Sent: Wednesday, June 03, 7:PM This complaint was resolved to my satisfactionIt would have nice not to have to bring it to this level in order to get the situation resolved, but less severe approaches just weren't working - I needed to escalate it to really get their attentionThanks for your help Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I am interested in understanding how this gentleman came up with the US$refund amount he is requestingI am sorry he feels there has been a lack of clarity regarding our services, but I need some clarity on my end.Regards,KB
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We are prepared to offer a refund of US$The invoice received in September is for the service in August - we bill after the service has been rendered - so the August bill is sent in September - there is no bill for any service in September - that bill would not arrive until October - and we cancelled the account per the merchant request at the end of August and sent that bill September That said, we are sorry for the unmet expectations and wish them the best
This morning I spoke with [redacted] with M [redacted] and reassured her that her contract was terminated with Buzz PointsMs [redacted] indicated that she would contact the Revdex.com and inform them the issue was quickly resolvedPlease let me know if I can be of further assistance Thank you -- [redacted] Account Management
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me From: [redacted] Sent: Wednesday, June 03, 7:PM This complaint was resolved to my satisfactionIt would have nice not to have to bring it to this level in order to get the situation resolved, but less severe approaches just weren't working - I needed to escalate it to really get their attentionThanks for your help Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I am interested in understanding how this gentleman came up with the US$refund amount he is requestingI am sorry he feels there has been a lack of clarity regarding our services, but I need some clarity on my end.Regards,KB
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]