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Buzz Powell Sales

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Buzz Powell Sales Reviews (2)

Dear Revdex.comMs *** purchased a Buick from Team Automotive in April of Around the end of August 2017, she had the vehicle towed into our shopHer complaint was that the steering had "locked up"Her exact description was when she turned the steering wheel completely to the right, the steering
wheel locked and would not respondShe was able to back the vehicle into a parking spaceThen the steering wheel would move freely, but the wheels would not respond. The tow truck operator that delivered the vehicle to us noticed that the steering was working normally, and expressed this to Ms ***. Once the vehicle was delivered to us, each steering component was inspected.by myself and another technicianWe could not duplicate the symptoms that Ms*** describedOver the next two business days, we spent well over hours checking and test driving the vehicleEverything operated properlyWe could find no issues relating the the steering system that could cause the problem that Ms*** describedThe only issues present related to worn steering linkages that Ms *** was aware of and had received an estimate to repairShe declined the work.Ms *** was not billed for the inspection and diagnostic time spent on her vehicle.Around the end of October, she complained that her steering had failed againShe asked if she could trade in the Buick on another vehicle, and chose a Dodge JourneyWe agreedAround two weeks later, she brought the vehicle in stating it would constantly stall when stoppingSo, with Ms*** present, I tried to cause the vehicle to stall by following her instructionsThe Dodge did not stallIt operated normally.Several days later, she became completely dissatisfied with the DodgeShe opted to take back her original vehicle and cancel the sale of the second vehicleWe agreed.She now has possession of her original Buick. If I can be of further assistance, please contact me at your convenience.Thank you.*** ***Team Automotive###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

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Address: 6733 Jones Mill Ct Ste B, Norcross, Kentucky, United States, 30092-4375

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