Buzzy, Incorporated

February 1, 2016Dear [redacted] ***,I have received the above noted complaintIt is the Company's policy to send replacement seeds to customers if they are not satisfied with their purchaseI have enclosed a copy of the Buzzy Guarantee from the Company’s website.The Company did indeed receive the request from [redacted] on January 6, Please note that the enclosed Buzzy Guarantee states, “Please allow 3-weeks for your request to be processed [redacted] filed his complaint on January 20, 2016; this was only two weeks from his initial request.Our customer service department had also received an email from [redacted] on January 20, and had responded the same dayIn that response the Company extended apologies for any inconvenience and advised that the replacement seeds were scheduled to be sent on January 22, With that email, customer service had also sent him additional information and tips regarding the seeds; those items are enclosed with this letter.On January 22, our customer service department had sent replacement seeds to [redacted] This is within the Company's week allowanceTo avoid confusion going forward, the Company will add an auto response to all emails sent to customer service that confirms the receipt of the request and notes the standard processing time.Thank you for your attention to this matter and please feel free to contact me with any questions.Sincerely,Karl KController

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

February 1, Dear *** ***,
I have received the above noted complaintIt is the Company's policy to send replacement seeds to customers if they are not satisfied with their purchaseI have enclosed a copy of the Buzzy Guarantee from the Company’s websiteThe Company did
indeed receive the request from *** *** on January 6, Please note that the enclosed Buzzy Guarantee states, “Please allow 3-weeks for your request to be processed*** *** filed his complaint on January 20, 2016; this was only two weeks from his initial request.Our customer service department had also received an email from *** *** on January 20, and had responded the same dayIn that response the Company extended apologies for any inconvenience and advised that the replacement seeds were scheduled to be sent on January 22, With that email, customer service had also sent him additional information and tips regarding the seeds; those items are enclosed with this letterOn January 22, our customer service department had sent replacement seeds to *** ***This is within the Company's week allowanceTo avoid confusion going forward, the Company will add an auto response to all emails sent to customer service that confirms the receipt of the request and notes the standard processing timeThank you for your attention to this matter and please feel free to contact me with any questionsSincerely,
Karl K.
Controller

February 1, 2016Dear [redacted],I have received the above noted complaint. It is the Company's policy to send replacement seeds to customers if they are not satisfied with their purchase. I have enclosed a copy of the Buzzy Guarantee from the Company’s website.The Company did indeed receive the...

request from [redacted] on January 6, 2016. Please note that the enclosed Buzzy Guarantee states, “Please allow 3-5 weeks for your request to be processed. [redacted] filed his complaint on January 20, 2016; this was only two weeks from his initial request.Our customer service department had also received an email from [redacted] on January 20, 2016 and had responded the same day. In that response the Company extended apologies for any inconvenience and advised that the replacement seeds were scheduled to be sent on January 22, 2016. With that email, customer service had also sent him additional information and tips regarding the seeds; those items are enclosed with this letter.On January 22, 2016 our customer service department had sent replacement seeds to [redacted]. This is within the Company's 35 week allowance. To avoid confusion going forward, the Company will add an auto response to all emails sent to customer service that confirms the receipt of the request and notes the standard processing time.Thank you for your attention to this matter and please feel free to contact me with any questions.Sincerely,Karl K. Controller