Bv Family Dental

Initial Business Response / [redacted] (1000, 6, 2015/07/22) */ Contact Name and Title: [redacted] Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@ [redacted] .com Ms [redacted] as a patient in my practice, was referred by her PCP for Invisalign treatment in The treatment was successfully completed in June Ms [redacted] received a set of retainersTo my knowledge and understanding she was very happy with the outcome of the treatment I did see her back in September regarding a concern with her lower left areaMy diagnosis was; tooth #needs a re-treatment of previous root canal or extractionMs [redacted] did not agree with my option of extraction, therefore I referred her to an Endo specialist for a second opinionThe specialist I referred her to diagnosed a root fractureHe also recommended extraction After both diagnosis Ms [redacted] took the opinion of a friend and saw another general dentist who then referred her to a periodontistShe planned on seeing the periodontist every months for cleaningsI had always suggested to Ms [redacted] to have months recall for cleanings but she refused to do so because her insurance only pays for every months I have treated Ms [redacted] for over yearsShe has refused recommended treatment due to lack of Insurance coverage, but our dental care provided to Ms [redacted] has always been quality dental care I have dealt with this same complaint thru Delta Dental and they had the opportunity to review the complaint and all the records of treatmentThey have determined there is no refund for any portion of the monies paid for Invisalign treatment Ms [redacted] filed an appeal with Delta DentalThey again had a chance to review the information and have decided that the earlier decision stands Thank you for your attention to this matter Sincerely, Dr [redacted] , DDS Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/07/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I see this response as another indication of unprofessionalism, incompassion, and harassment from Dr [redacted] , DDS, towards me and my dissatisfaction about food deposits near the #tooth resulting in an abscess by September 2014, oral surgery, a series of other dental specialists diagnosises and treatment including finally an extraction of the #tooth in June 2015, all relating to her Invisalign treatment as of last Winter 2014, which I reported in my original complaint hereDr [redacted] stated several disappointing untruths in her response: (1) Invisalign was not a referred treatment from my PCP to her for my medical treatment, (2) As I stated above, I was not "very happy" by June with her Invisalign treatment because by then, I had reported at least two times to her and her staff members my dissatisfaction with food deposits all of a sudden in the #tooth area, (3) Dr [redacted] wanted to immediately extract the #tooth without x-rays, etcfor diagnosing why I developed a #tooth abscess in September 2014, which was why I was hesitant for an extraction, also because she had stated Invisalign would help circumvent extractions, root canals, etcwith my medical condition! (4) the second opinion Endo she referred me to in September did not diagnose a root fracture, which I have written proof from him of his diagnosis, treatment, and prognosisHe stated he could not help me for treatment, that I had either inflammation from food bacteria for the #tooth and to rule out a fracture a special digital imaging was needed which he nor Dr [redacted] could doDr [redacted] was very annoyed at this Endo's assessment, so she referred me to a 2nd Endo! (5) I did, in fact, come to Dr [redacted] for cleanings every months as she prescribedThere was never a question about dental insurance or copayment for any treatments she rendered to me! (6) Obviously, I disagreed with Delta Dental findings after I filed a complaint with them regarding this situation, because I am now seeking a fair remedy through Revdex.comIn the future, I will seek further assistance from other governmental sources as necessary, in order to reach a fair and amicable remedy to my dispute here

Initial Business Response /* (1000, 6, 2015/07/22) */
Contact Name and Title: [redacted] Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
Ms. [redacted] as a patient in my practice, was referred by her PCP for Invisalign treatment in 2012. The treatment was successfully...

completed in June 2014. Ms. [redacted] received a set of retainers. To my knowledge and understanding she was very happy with the outcome of the treatment.
I did see her back in September 2014 regarding a concern with her lower left area. My diagnosis was; tooth #20 needs a re-treatment of previous root canal or extraction. Ms. [redacted] did not agree with my option of extraction, therefore I referred her to an Endo specialist for a second opinion. The specialist I referred her to diagnosed a root fracture. He also recommended extraction.
After both diagnosis Ms. [redacted] took the opinion of a friend and saw another general dentist who then referred her to a periodontist. She planned on seeing the periodontist every 3 months for cleanings. I had always suggested to Ms. [redacted] to have 3 months recall for cleanings but she refused to do so because her insurance only pays for every 6 months.
I have treated Ms. [redacted] for over 4 years. She has refused recommended treatment due to lack of Insurance coverage, but our dental care provided to Ms. [redacted] has always been quality dental care.
I have dealt with this same complaint thru Delta Dental and they had the opportunity to review the complaint and all the records of treatment. They have determined there is no refund for any portion of the monies paid for Invisalign treatment.
Ms. [redacted] filed an appeal with Delta Dental. They again had a chance to review the information and have decided that the earlier decision stands.
Thank you for your attention to this matter.
Sincerely,
Dr. [redacted], DDS
Initial Consumer Rebuttal /* (3000, 11, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I see this response as another indication of unprofessionalism, incompassion, and harassment from Dr. [redacted], DDS, towards me and my dissatisfaction about food deposits near the #20 tooth resulting in an abscess by September 2014, oral surgery, a series of other dental specialists diagnosises and treatment including finally an extraction of the #20 tooth in June 2015, all relating to her Invisalign treatment as of last Winter 2014, which I reported in my original complaint here. Dr. [redacted] stated several disappointing untruths in her response: (1) Invisalign was not a referred treatment from my PCP to her for my medical treatment, (2) As I stated above, I was not "very happy" by June 2014 with her Invisalign treatment because by then, I had reported at least two times to her and her staff members my dissatisfaction with food deposits all of a sudden in the #20 tooth area, (3) Dr. [redacted] wanted to immediately extract the #20 tooth without x-rays, etc. for diagnosing why I developed a #20 tooth abscess in September 2014, which was why I was hesitant for an extraction, also because she had stated Invisalign would help circumvent extractions, root canals, etc. with my medical condition! (4) the second opinion Endo she referred me to in September 2014 did not diagnose a root fracture, which I have written proof from him of his diagnosis, treatment, and prognosis. He stated he could not help me for treatment, that I had either inflammation from food bacteria for the #20 tooth and to rule out a fracture a special digital imaging was needed which he nor Dr. [redacted] could do. Dr. [redacted] was very annoyed at this Endo's assessment, so she referred me to a 2nd Endo! (5) I did, in fact, come to Dr. [redacted] for cleanings every 3 months as she prescribed. There was never a question about dental insurance or copayment for any treatments she rendered to me! (6) Obviously, I disagreed with Delta Dental findings after I filed a complaint with them regarding this situation, because I am now seeking a fair remedy through Revdex.com. In the future, I will seek further assistance from other governmental sources as necessary, in order to reach a fair and amicable remedy to my dispute here.