In regards to consumer complaint case # [redacted] , please find the following documents enclosed: Email confirmation of the clients orderEmail chain showing response to clients questionsTerms and conditions that must be read and agreed to prior to placing an online order.All of our tickets advertised on our site and bought and sold at ‘market’ pricesAs outlined within our terms and conditions: TICKET PRICINGChampionship Tennis Tours is NOT the Official Box Office for any of the events that we sell Individual TicketsOur selling price and the original price on the ticket will vary due to premium costs associated with obtaining tickets in the high-demand marketplacePrices can often be SEVERAL times the original face value which is listed on the ticketChampionship Tennis Tours acts only as a broker guaranteeing delivery for Individual Tickets
I reviewed the email threads once again, and it's all the same stuff He was unhappy that he overpaid for his seats despite knowing (based on the fact that he signed his booking form) that we're a company operating as a broker in the secondary market, a "MARKET" that fluctuates We lay all this out in our very clear terms and conditions, (this price element being the very first term) that clients must sign off on BEFORE we charge them In 99.9% of the cases people get it They realize we're not the US Open, not the official site, and that tickets will possibly be more than the face valueThey also realize that when they buy from any of the resale platforms such as [redacted] , [redacted] Exchange, etc..the company is only acting as a broker, and that the price today may not be the same price for that same ticket months later We're securing tickets from our suppliers along the way and their prices are fluctuating I'm sure if the market doubled or tripled for his tickets he purchased he wouldn't be thrilled if we called him back to charge him more money because the market had gone up????? The ticket market is a hyper competitive environment None of us operate in a vacuum Like the airline industry, you're not necessarily going to be getting a better deal JUST because you bought the ticket a few months priorMr [redacted] never accepted that reality and as such, never received the answer he was looking forAs for the customer service he received, he was always dealt with professionally every step of the way We're not a large company, and we do our best to handle everyone with great care and attention He says that I laughed at him on the phone, that we're crooks, etcjust makes it clear that Mr [redacted] is not a reasonable person Sometimes there's no winning over certain people In our experience, in operating this business with clients all over the world for years, these type of impossible to please clients often return at the end of the day when they realize that we offer excellent prices and they know that we will DELIVER what we SELL, which is exactly what we did with Mr***
In regards to consumer complaint case # [redacted] , please find the following documents enclosed: Email confirmation of the clients orderEmail chain showing response to clients questionsTerms and conditions that must be read and agreed to prior to placing an online order.All of our tickets advertised on our site and bought and sold at ‘market’ pricesAs outlined within our terms and conditions: TICKET PRICINGChampionship Tennis Tours is NOT the Official Box Office for any of the events that we sell Individual TicketsOur selling price and the original price on the ticket will vary due to premium costs associated with obtaining tickets in the high-demand marketplacePrices can often be SEVERAL times the original face value which is listed on the ticketChampionship Tennis Tours acts only as a broker guaranteeing delivery for Individual Tickets
I reviewed the email threads once again, and it's all the same stuff He was unhappy that he overpaid for his seats despite knowing (based on the fact that he signed his booking form) that we're a company operating as a broker in the secondary market, a "MARKET" that fluctuates We lay all this out in our very clear terms and conditions, (this price element being the very first term) that clients must sign off on BEFORE we charge them In 99.9% of the cases people get it They realize we're not the US Open, not the official site, and that tickets will possibly be more than the face valueThey also realize that when they buy from any of the resale platforms such as [redacted] , [redacted] Exchange, etc..the company is only acting as a broker, and that the price today may not be the same price for that same ticket months later We're securing tickets from our suppliers along the way and their prices are fluctuating I'm sure if the market doubled or tripled for his tickets he purchased he wouldn't be thrilled if we called him back to charge him more money because the market had gone up????? The ticket market is a hyper competitive environment None of us operate in a vacuum Like the airline industry, you're not necessarily going to be getting a better deal JUST because you bought the ticket a few months priorMr [redacted] never accepted that reality and as such, never received the answer he was looking forAs for the customer service he received, he was always dealt with professionally every step of the way We're not a large company, and we do our best to handle everyone with great care and attention He says that I laughed at him on the phone, that we're crooks, etcjust makes it clear that Mr [redacted] is not a reasonable person Sometimes there's no winning over certain people In our experience, in operating this business with clients all over the world for years, these type of impossible to please clients often return at the end of the day when they realize that we offer excellent prices and they know that we will DELIVER what we SELL, which is exactly what we did with Mr***