Mrs***;I can definitely understand your frustration regarding the entire situation. I certainly did not aim to shift any blame I just wanted to make you aware that *** had in fact "changed" and took over arranging your delivery Another team (not Professional Movers) had been assigned to deliver your mattress. Although you had Professional Movers name and number as your last contact, we were in fact not the crew that *** scheduled to deliver 3-14-and then after. Again, I am wholeheartedly sorry that you had such an experience. I and my team have definitely learned a great deal and have taken significant measures to improve our processes. Although the improvements we have made now can't make up for your experience, I certainly hope that if given the opportunity in the future to redeem ourselves we'd be allowed to do so and win you over as a customer
We apologizeThe vendor shipped us the order short and blamed it on usWe never got products inWe complained numerous time to *** for replacementWe apologize but this falls on Carrier not final mile providerWe have since cut ties with ***We no longer deliver for them
The business was given the all clear to come to the consumers location. The consumer decided to cancel at the last minute which resulted in the fee. No refunds will be issued.
Monday, March 19, 2018 Mrs. [redacted]; Although Professional Moving & Storage, Inc was not the company who was assigned to handle the scheduling or delivery of your mattress, I am compelled to express to you how sincerely sorry I was to learn that your experience regarding the less than...
adequate scheduling of your mattress delivery. Sometime in mid-February our delivery accounts had, in fact, been taken over by another company called the [redacted] who should have been the company to contact you to arrange delivery of your mattress. As I investigated the situation further I found that [redacted] attempted to deliver you mattress to you on March 17, 2018 but it was not accepted. Again, I am truly sorry for your and your Son’s inconvenience. I have communicated your complaint to the [redacted] team who should investigate this issue. Sincerely,Andre N[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]I am not satisfied with this answer as that is what has been happening to me since Wed. I have been put between two companies who say I need to deal with Professional and I try and can’t get anyone to call me back and they we’re supposed to call 30 min prior to delivery and 10 min before truck will be at my house they call they arrive with a dirty mattress so my husband refused the delivery as we paid $[redacted].00 for a new mattress and the plastic was ripped and looks like the mattress was pulled across a dirty floor. I don’t think anyone would except a dirty mattress when they bought it brand new? I get that [redacted] was the original contact for professional but they fault professional for the lack of communication and and delivery faults so this is who I have been dealing with and they have been very unprofessional to deal with as I said not returning my calls not calling to reschedule, supposed to be at my house between 2-4 sat and about 4:50 I. Get a call they are 10 min from my house and I’m at a grocery store about 25 min away. So I have to track my husband down as we sat around all day sat not know if they would show up or if so when I have worked in customer service my whole life and know how you should treat and respect a customer and I can say this is not how I should be treated. So no pawning this back off on [redacted] is still not going to resolve this issue. I don’t have a brand new mattress and I don’t know when I will get my new mattress.
Regards,[redacted]
Dear Ms. [redacted]: Not only am I very sorry for all the stress and inconvenience you experience while trying to arrange your delivery, I am also very sorry for the delay in responding to your complaint. During the time of your initial order our newly added "freight” division (a separate...
entity from our moving & storage division) we experienced a lot of growing pains and communication issues. Since then we have officially separated our divisions and have been putting forth a lot of effort to improve our processes. Regarding your experience with the employee you mentioned, I met with her about your complaint specifically. I also set into motion a system of ongoing training and evaluation for not just the employee mentioned but also for the entire freight team. Ms. [redacted], though our present changes don’t help you now, it is my hope that you will one day allow us an opportunity to prove to you that we care about you as a customer. Very Sincerely, Andre N[redacted], Owner
This message is being sent in response to the Revdex.com case# [redacted] complaint which was filed by[redacted] After having received notice and reviewed images regarding [redacted] claim I have determined that due to the span of time between the date of delivery (8/29/16) and the time that the...
alleged damage was reported (9/1/16) it is reasonable for me, as a business manager, to suspect the possibility that my delivery team did not cause the damage to the driveway. I can certainly empathize with Ms. [redacted] regarding the situation but how can it be proven that my delivery team caused the damage to the driveway, therefore, holding me liable.Thanks for your attention to this reply. I can be reached at ([redacted]
Mrs***;I can definitely understand your frustration regarding the entire situation. I certainly did not aim to shift any blame I just wanted to make you aware that *** had in fact "changed" and took over arranging your delivery Another team (not Professional Movers) had been assigned to deliver your mattress. Although you had Professional Movers name and number as your last contact, we were in fact not the crew that *** scheduled to deliver 3-14-and then after. Again, I am wholeheartedly sorry that you had such an experience. I and my team have definitely learned a great deal and have taken significant measures to improve our processes. Although the improvements we have made now can't make up for your experience, I certainly hope that if given the opportunity in the future to redeem ourselves we'd be allowed to do so and win you over as a customer
We apologizeThe vendor shipped us the order short and blamed it on usWe never got products inWe complained numerous time to *** for replacementWe apologize but this falls on Carrier not final mile providerWe have since cut ties with ***We no longer deliver for them
The business was given the all clear to come to the consumers location. The consumer decided to cancel at the last minute which resulted in the fee. No refunds will be issued.
Monday, March 19, 2018 Mrs. [redacted]; Although Professional Moving & Storage, Inc was not the company who was assigned to handle the scheduling or delivery of your mattress, I am compelled to express to you how sincerely sorry I was to learn that your experience regarding the less than...
adequate scheduling of your mattress delivery. Sometime in mid-February our delivery accounts had, in fact, been taken over by another company called the [redacted] who should have been the company to contact you to arrange delivery of your mattress. As I investigated the situation further I found that [redacted] attempted to deliver you mattress to you on March 17, 2018 but it was not accepted. Again, I am truly sorry for your and your Son’s inconvenience. I have communicated your complaint to the [redacted] team who should investigate this issue. Sincerely,Andre N[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]I am not satisfied with this answer as that is what has been happening to me since Wed. I have been put between two companies who say I need to deal with Professional and I try and can’t get anyone to call me back and they we’re supposed to call 30 min prior to delivery and 10 min before truck will be at my house they call they arrive with a dirty mattress so my husband refused the delivery as we paid $[redacted].00 for a new mattress and the plastic was ripped and looks like the mattress was pulled across a dirty floor. I don’t think anyone would except a dirty mattress when they bought it brand new? I get that [redacted] was the original contact for professional but they fault professional for the lack of communication and and delivery faults so this is who I have been dealing with and they have been very unprofessional to deal with as I said not returning my calls not calling to reschedule, supposed to be at my house between 2-4 sat and about 4:50 I. Get a call they are 10 min from my house and I’m at a grocery store about 25 min away. So I have to track my husband down as we sat around all day sat not know if they would show up or if so when I have worked in customer service my whole life and know how you should treat and respect a customer and I can say this is not how I should be treated. So no pawning this back off on [redacted] is still not going to resolve this issue. I don’t have a brand new mattress and I don’t know when I will get my new mattress.
Regards,[redacted]
Dear Ms. [redacted]: Not only am I very sorry for all the stress and inconvenience you experience while trying to arrange your delivery, I am also very sorry for the delay in responding to your complaint. During the time of your initial order our newly added "freight” division (a separate...
entity from our moving & storage division) we experienced a lot of growing pains and communication issues. Since then we have officially separated our divisions and have been putting forth a lot of effort to improve our processes. Regarding your experience with the employee you mentioned, I met with her about your complaint specifically. I also set into motion a system of ongoing training and evaluation for not just the employee mentioned but also for the entire freight team. Ms. [redacted], though our present changes don’t help you now, it is my hope that you will one day allow us an opportunity to prove to you that we care about you as a customer. Very Sincerely, Andre N[redacted], Owner
This message is being sent in response to the Revdex.com case# [redacted] complaint which was filed by[redacted] After having received notice and reviewed images regarding [redacted] claim I have determined that due to the span of time between the date of delivery (8/29/16) and the time that the...
alleged damage was reported (9/1/16) it is reasonable for me, as a business manager, to suspect the possibility that my delivery team did not cause the damage to the driveway. I can certainly empathize with Ms. [redacted] regarding the situation but how can it be proven that my delivery team caused the damage to the driveway, therefore, holding me liable.Thanks for your attention to this reply. I can be reached at ([redacted]