We first received a phone call from the driver assigned to this run for [redacted] on all the issues she had had with themThe driver was a little more firm with them, due to the behavior of this groupThey would open the doors of the vehicle with it was in motionShe asked them to please stop doing this, and the response she would get is “would you like to me to pour my pee out in the car?!” The passenger urinated into one of the glasses and wanted to open up the door to pour his urine out The partition of the vehicle they kept playing with it and ending up breaking itAnd yes they did break the ceiling in the car that was rentedAnd yes the photos are “time stamped” What this means is you can look at the internal memory of any photos taken with a phoneThese pictures were taken before the car was rented again due to it being cleaned before it had to go out again [redacted] was the last one to rent it and the ceiling came back brokenDue to our records we can prove this is a fact Yes the card was charged at first for a $clean up feeThere were Jello shots and left over bodily fluids left over in some of the glassesWhen [redacted] first called he was extremely rude himself firstHe did ask Katie why was my card charged for $150? And when Katie responded she proceeded to tell him that he broke contract by having Jello shots in the vehicle, and also about the left over urine inside of the glassesAs soon as Katie said this, in a very calm and professional way, [redacted] started complaining about the driverAt that point Katie did say “well I am sorry you feel that way sir but maybe you and or party should of listened to the driver on opening the door when it was in motion” [redacted] got extremely irate and started screamingKatie then proceeded to say that the vehicle is still being inspected and other charges might applyHowever she thinks that [redacted] might have hung up on her and might not have heard her last sentence about the additional chargesPlease also keep in mind that never at any point in the conversation did [redacted] deny any of the accusations about the Jello shots or urine in the glasses The reason why an email was sent with photos attached was due to the phone conversation that [redacted] had with Katie and hung up the phone on herAfter he received the email he of course did give us a phone callAnd yes Katie was the one that picked up the phone [redacted] informed her that she was on recorded lineKatie did make this phone call short because of how [redacted] was speakingHimself and two other passengers in his party posted negative Google reviews all in the same day After all the reviews on Google were done was when we received the phone call back From [redacted] informing Katie about being on the recorded lineKatie made sure the phone call was short and straight to the point due to the harassment of the reviews We have also added the driver’s statement below that we asked her to write: To Whom It May Concern: I, Tammy S., the driver for this contract, have written this statement on behalf of BVIP Limousine I arrived at [redacted] , Ohio at 8:pm on 7/16/ I was greeted by a few riders [redacted] is where the pickup was scheduled for, at pm As a courtesy, BVIP Limousine Drivers arrive minutes earlier than the pickup time I waited for five more people to arrive; seven in total were in this group I discovered that the primary passenger was to be picked up at the next location, The [redacted] ***, located at [redacted] , Ohio The drive would be about minutes long When I received the go ahead from, [redacted] , by phone I gave the group my speech, "Hi, I'm Tammy, please take my phone number, so when we get to where we are going and I have to park elsewhere, you can contact me and I will then drive to the pickup spot There is no smoking allowed in vehicle, if you do, there is a $damage fee, if you feel sick, let me know, I will stop the vehicle and let you out, because, if you get sick in the vehicle there is a $clean up fee You can drink inside the vehicle, all you want, but when we arrive at the destination, you cannot bring out any open containers And, please allow me to open the door for you O.k., let's go and have fun." I was driving on the highway, and five minutes into the drive, I look in the rear view mirror, I saw a few guys go to the very back of the vehicleThe partition went up, I pressed the button to lower it, and it went up again But I did see them cup something to their mouths, then hold a plastic bag to their mouthsAs though to blow any smoke into the bag, so I wouldn't notice smoke in the vehicle This happened several timesAs we got off the highway, whoever closed the partition I tried to open the partition, it wouldn't open It was broken As we traveled down the road, a passenger opened the back passenger door I stopped the vehicle, got out, went to the back of the vehicle, and opened the door I asked, "Why are you opening the door? I would open the door for you Don't open the door!!!" One of the passengers urinated into a glass and said back to me “would you like to me to pour my pee out in the car?!” I was so very shook-up The guy was so drunk; he could have fallen out of the vehicleThat could have been a horrible accidentWe were a few minutes away from the next location When we arrived, I was told, “The guy had urinated in two cups and wanted to toss out the urine." They did apologize to me, explaining, that he had been drinking for hours before the pickup I pulled up to the [redacted] , the primary passenger, [redacted] and his girlfriend were there waiting for usThis night out was a surprise for his girlfriend's 21stbirthday bash While stopped, some guys got out of the vehicle, to urinate of the side of the building I spoke to [redacted] about the door opening incident He said, "Don't worry, I'll keep an eye on them, I apologize." I had heard talk of them leaving that guy behind But they didn't I gave, [redacted] and his girlfriend my speech, since they hadn't heard it yet It was 10:p.m We arrived at the next location about 10:p.m I dropped them off at a bar I came back to that bar about an hour later I went inside to use the restroom When I went outside of the bar, the bouncer said, “I feel sorry for you, there is one in your group, throwing up, by the parked cars Your group went to the bar down the street on the next corner.” I waited for the call from, ***, to go and pick them up While waiting ***'s brother and another guy came over to me I asked about the guy throwing up He said, "Yes, he was, but he should be good now." Then he started discussing with his friend about leaving the guy behind, or having him take an Uber back to [redacted] They did not leave him behind, or make him take an Uber I was called over to the next corner bar That street had vehicles parked on both sides of the street, I could not impede traffic, so I drove down the street a bit, parked off to the side Half the group came to my vehicle, got in, got out, went back to the corner bar I waited to minutes for the group to return to the vehicle While I waited, I had people on the street had said to me, "Your waiting because someone did not pay their tab, and they are fighting about it." [redacted] and his girlfriend made it back to the vehicleShe confirmed what I was told about the tab and argumentFinally, they were all in the vehicle and we left [redacted] , Ohio It is about 12:a.m On the way back to [redacted] , Ohio, the partition is broke, I can't see into the back of the vehicle, but I can hear them screaming, kicking and or punching, music playing, laughing, and shouting They did not open the doors while I drove, and that was a big concern for me I was so worried Who knows what they would do? I'm a [redacted] year old, ftinlady driver against nine, year old's Once back at [redacted] 's, seven of the people got out of the vehicle Some were on the sidewalk and some on the road, behind the vehicle Two undercover Police officers pulled up They said to the group, "Who's idea was this, getting dropped off here? You are all drunk and no one is driving out of this parking lot." One of the girls had said, "So and so lives down the street and we are walking there!!" There was an argument going on and I thought a fight might break out with the police and that girl Her friends got her to walk away [redacted] and his girlfriend were still in the vehicle grabbing coolers, phones, and purses I went back into the driver's seat, to drive away, before any fighting started between the police and that group [redacted] came back after he was out of the vehicle, to get his girlfriends phone He opened the passenger's side door I got back out of the car and opened the driver's side back door The phone was on the seat; he grabbed it and closed the door I started walking back to the driver seat and the Police started asking me about the group, and if I was O.K.? I stated, "I'm o.k." I was back at the depot by 1:a.m I went into the vehicle to take the trash bag I had put in there, out That was when I discovered the damage they had done to the inside of the vehicle There was puke, slimy spit everywhere, Jello-shot stickiness on back seat, a broken partition, and the milky white and black glass broke from the ceiling, I was sick to my stomach...so much damage I let the company know of the damage caused by them I wrote it on the contract sheet, and I had text the information the next dayThe vehicle needed to be cleaned, and repaired before it could go out on another run Thank you Tammy S [redacted] will not be receiving a refund of any sortThe $was for the clean up fee of the vehicle, and the $was for the broken acrylic ceiling in our vehicle We have attached the sign contract of [redacted] and also the photos of the damages
Initial Business Response / [redacted] (1000, 5, 2016/06/13) */ We first received a phone call from his sister on June 2nd, to let us know that he was sick and in the hospital, and needs to cancel for June 4th reservation Received this email from [redacted] on June 3rd, I have a reservation for June 4th for my 30th birthday partyIm really disappointed because I just got out of the hospital and will not be able to go this SaturdayI just got out of surgery tuesday and out of the hospital a few hours agoMy sister contacted you yesterday but I really wanted to let you know personallyI don't want my deposit back and understand asking is unreasonable but I'm really hoping you can reschedule for meI read the terms and the thing is that my reservation in total is only days from when I paid my deposit until the day of the limoIm so sorry that this happened and am really hoping that you can work with me because I was so excited to ride your limoI actually bought a town car from you about months agoI don't know if you remember me but I lived right behind your officesAnyway, I'm so sorry that this happened, Please, anything will help [redacted] Replied on June 3rd, Under the circumstances your $will not be refunded, however your $that was charged for your balance we will allow for you to use for a future service We have cancelled your reservation for tomorrow, and you are allowed to use the $towards a future reservation Thank you Katie BVIP Limousine [redacted] then emailed right back this on June 3rd, If I am being charged the entire amount then I want use the serviceYou cancelled my reservation with out talking to me then took money out of my account without my permissionI was simply asking in the last emailI already have everyone coming here tomorrow so I expect the limo to be here that I paid forThank You And we responded right back on June 3rd, Not a problemLimousine will be at [redacted] at pm tomorrow Saturday June 4th Your drivers name is Kevin and his contact cell is [redacted] All set and confirmed Thank You! Katie BVI P Limousine Our driver let alone showed up, he was earlyWe received a phone call from our driver at 9:pmHe told at that the address that the pickup was the landlord is the father to [redacted] ***The landlord/father said he wasn't there and he probably forgotThe driver was told to wait for at least an hour, and to keep trying to get a hold of [redacted] ***We then went onto our email's are found this email that was sent at 2:AM on June 4th Please keep in mind his reservation was for June 4th at 9:pm pick up The more I think about how I've been treated the angrier I'm gettingAfter all this I can't trust that you won't charge me for bogus cleaning fees and damagesMe and my friends are not getting on that limoI also contacted the Revdex.com and let them know exactly what happened We responded immediately from reading this email on June 4th at 10:pm This email was not seen until nowThe driver was just there for the pickup location and was told to not leave for at least an hourWe got a call from I believe your sister to confirmAnd we were all set I'm sorry you felt that you were mistreatedWe stuck to our policyAnd you emailed back and said you were taking itNo phone callWe have been in business for years and have never charged someone for a clean up fee that was unnecessary Driver was told to leave and head back to our building Katie BVIP Limousine We as a company wanted ALL the emails listed that went back and forth with us and [redacted] ***As stated in the emails back and forth, after receiving the email that he wanted to keep the limo we even got a phone call from his sister making sure that we do NOT cancel the limo and that they are still taking it Under the circumstances with Mr [redacted] being in the hospital we were willing to allow him to use the $towards a future runHe was responsible for the entire balance canceling days before the date of serviceBut we decided to just keep his $for a cancel fee, and allow him to use the $towards a future serviceWe never received a phone call that he wanted to cancel againOur driver sat there for an hour, and called [redacted] multiple times, and he never picked upWe will not be refunding any money due to the lack of communication from [redacted] and also our policy states within weeks of the service if canceled you are responsible for the entire balanceAnd yes it is stated on our website as well as the paperwork that was emailed directly to [redacted] *** We take pride in our customer service, and have been in business for yearsWe felt bad towards Mr [redacted] under his circumstances and were willing to work with him; however we did not receive the same courtesy towards us
From: [redacted] Date: Wed, Nov 15, at 1:PMSubject: Fwd: Complaint InformationTo: Hi [redacted] I was told to forward you the emails I have received from BVIP LimoAs of right now, there are two that I have receivedThese are in regards to complaint# [redacted] Thank you for your help! [redacted] ---------- Forwarded message ---------From: Date: Tue, Nov 14, at 3:PMSubject: Legal ActionTo: Dear ***,Your harassment against my company needs to stop I met with my attorney today, so if your harassment's do not cease we will be forced to pursue legal action against you.Thank You,ManagementBVIP Limousine ServicePhone: 330-725-Email: [email protected]: BVIPLIMO.COM --------------------------------------------------------------------------------...⇄ [redacted] ***Date: Wed, Nov 15, at 1:PMSubject: Fwd: Complaint Information 2To: "---------- Forwarded message ---------From: Date: Wed, Nov 15, at 12:PMSubject: Legal ActionTo:Dear ***,I've spoken with my attorney again today and he advised me to email you and to inform you that if the harassment emails and reviews do not stop by you or anyone from the day of your wedding which was September 29th, 2017, he will be happy to add them to the law suit You will be receiving a letter from my attorney within the next few days The names we have so far are: [redacted] Your attention to this matter would be greatly appreciated.Thank You,ManagementBVIP Limousine ServicePhone: 330-725-Email: [email protected]: BVIPLIMO.COM
We first received a phone call from the driver assigned to this run for [redacted] on all the issues she had had with themThe driver was a little more firm with them, due to the behavior of this groupThey would open the doors of the vehicle with it was in motionShe asked them to please stop doing this, and the response she would get is “would you like to me to pour my pee out in the car?!” The passenger urinated into one of the glasses and wanted to open up the door to pour his urine out The partition of the vehicle they kept playing with it and ending up breaking itAnd yes they did break the ceiling in the car that was rentedAnd yes the photos are “time stamped” What this means is you can look at the internal memory of any photos taken with a phoneThese pictures were taken before the car was rented again due to it being cleaned before it had to go out again [redacted] was the last one to rent it and the ceiling came back brokenDue to our records we can prove this is a fact Yes the card was charged at first for a $clean up feeThere were Jello shots and left over bodily fluids left over in some of the glassesWhen [redacted] first called he was extremely rude himself firstHe did ask Katie why was my card charged for $150? And when Katie responded she proceeded to tell him that he broke contract by having Jello shots in the vehicle, and also about the left over urine inside of the glassesAs soon as Katie said this, in a very calm and professional way, [redacted] started complaining about the driverAt that point Katie did say “well I am sorry you feel that way sir but maybe you and or party should of listened to the driver on opening the door when it was in motion” [redacted] got extremely irate and started screamingKatie then proceeded to say that the vehicle is still being inspected and other charges might applyHowever she thinks that [redacted] might have hung up on her and might not have heard her last sentence about the additional chargesPlease also keep in mind that never at any point in the conversation did [redacted] deny any of the accusations about the Jello shots or urine in the glasses The reason why an email was sent with photos attached was due to the phone conversation that [redacted] had with Katie and hung up the phone on herAfter he received the email he of course did give us a phone callAnd yes Katie was the one that picked up the phone [redacted] informed her that she was on recorded lineKatie did make this phone call short because of how [redacted] was speakingHimself and two other passengers in his party posted negative Google reviews all in the same day After all the reviews on Google were done was when we received the phone call back From [redacted] informing Katie about being on the recorded lineKatie made sure the phone call was short and straight to the point due to the harassment of the reviews We have also added the driver’s statement below that we asked her to write: To Whom It May Concern: I, Tammy S., the driver for this contract, have written this statement on behalf of BVIP Limousine I arrived at [redacted] , Ohio at 8:pm on 7/16/ I was greeted by a few riders [redacted] is where the pickup was scheduled for, at pm As a courtesy, BVIP Limousine Drivers arrive minutes earlier than the pickup time I waited for five more people to arrive; seven in total were in this group I discovered that the primary passenger was to be picked up at the next location, The [redacted] ***, located at [redacted] , Ohio The drive would be about minutes long When I received the go ahead from, [redacted] , by phone I gave the group my speech, "Hi, I'm Tammy, please take my phone number, so when we get to where we are going and I have to park elsewhere, you can contact me and I will then drive to the pickup spot There is no smoking allowed in vehicle, if you do, there is a $damage fee, if you feel sick, let me know, I will stop the vehicle and let you out, because, if you get sick in the vehicle there is a $clean up fee You can drink inside the vehicle, all you want, but when we arrive at the destination, you cannot bring out any open containers And, please allow me to open the door for you O.k., let's go and have fun." I was driving on the highway, and five minutes into the drive, I look in the rear view mirror, I saw a few guys go to the very back of the vehicleThe partition went up, I pressed the button to lower it, and it went up again But I did see them cup something to their mouths, then hold a plastic bag to their mouthsAs though to blow any smoke into the bag, so I wouldn't notice smoke in the vehicle This happened several timesAs we got off the highway, whoever closed the partition I tried to open the partition, it wouldn't open It was broken As we traveled down the road, a passenger opened the back passenger door I stopped the vehicle, got out, went to the back of the vehicle, and opened the door I asked, "Why are you opening the door? I would open the door for you Don't open the door!!!" One of the passengers urinated into a glass and said back to me “would you like to me to pour my pee out in the car?!” I was so very shook-up The guy was so drunk; he could have fallen out of the vehicleThat could have been a horrible accidentWe were a few minutes away from the next location When we arrived, I was told, “The guy had urinated in two cups and wanted to toss out the urine." They did apologize to me, explaining, that he had been drinking for hours before the pickup I pulled up to the [redacted] , the primary passenger, [redacted] and his girlfriend were there waiting for usThis night out was a surprise for his girlfriend's 21stbirthday bash While stopped, some guys got out of the vehicle, to urinate of the side of the building I spoke to [redacted] about the door opening incident He said, "Don't worry, I'll keep an eye on them, I apologize." I had heard talk of them leaving that guy behind But they didn't I gave, [redacted] and his girlfriend my speech, since they hadn't heard it yet It was 10:p.m We arrived at the next location about 10:p.m I dropped them off at a bar I came back to that bar about an hour later I went inside to use the restroom When I went outside of the bar, the bouncer said, “I feel sorry for you, there is one in your group, throwing up, by the parked cars Your group went to the bar down the street on the next corner.” I waited for the call from, ***, to go and pick them up While waiting ***'s brother and another guy came over to me I asked about the guy throwing up He said, "Yes, he was, but he should be good now." Then he started discussing with his friend about leaving the guy behind, or having him take an Uber back to [redacted] They did not leave him behind, or make him take an Uber I was called over to the next corner bar That street had vehicles parked on both sides of the street, I could not impede traffic, so I drove down the street a bit, parked off to the side Half the group came to my vehicle, got in, got out, went back to the corner bar I waited to minutes for the group to return to the vehicle While I waited, I had people on the street had said to me, "Your waiting because someone did not pay their tab, and they are fighting about it." [redacted] and his girlfriend made it back to the vehicleShe confirmed what I was told about the tab and argumentFinally, they were all in the vehicle and we left [redacted] , Ohio It is about 12:a.m On the way back to [redacted] , Ohio, the partition is broke, I can't see into the back of the vehicle, but I can hear them screaming, kicking and or punching, music playing, laughing, and shouting They did not open the doors while I drove, and that was a big concern for me I was so worried Who knows what they would do? I'm a [redacted] year old, ftinlady driver against nine, year old's Once back at [redacted] 's, seven of the people got out of the vehicle Some were on the sidewalk and some on the road, behind the vehicle Two undercover Police officers pulled up They said to the group, "Who's idea was this, getting dropped off here? You are all drunk and no one is driving out of this parking lot." One of the girls had said, "So and so lives down the street and we are walking there!!" There was an argument going on and I thought a fight might break out with the police and that girl Her friends got her to walk away [redacted] and his girlfriend were still in the vehicle grabbing coolers, phones, and purses I went back into the driver's seat, to drive away, before any fighting started between the police and that group [redacted] came back after he was out of the vehicle, to get his girlfriends phone He opened the passenger's side door I got back out of the car and opened the driver's side back door The phone was on the seat; he grabbed it and closed the door I started walking back to the driver seat and the Police started asking me about the group, and if I was O.K.? I stated, "I'm o.k." I was back at the depot by 1:a.m I went into the vehicle to take the trash bag I had put in there, out That was when I discovered the damage they had done to the inside of the vehicle There was puke, slimy spit everywhere, Jello-shot stickiness on back seat, a broken partition, and the milky white and black glass broke from the ceiling, I was sick to my stomach...so much damage I let the company know of the damage caused by them I wrote it on the contract sheet, and I had text the information the next dayThe vehicle needed to be cleaned, and repaired before it could go out on another run Thank you Tammy S [redacted] will not be receiving a refund of any sortThe $was for the clean up fee of the vehicle, and the $was for the broken acrylic ceiling in our vehicle We have attached the sign contract of [redacted] and also the photos of the damages
Initial Business Response / [redacted] (1000, 5, 2016/06/13) */ We first received a phone call from his sister on June 2nd, to let us know that he was sick and in the hospital, and needs to cancel for June 4th reservation Received this email from [redacted] on June 3rd, I have a reservation for June 4th for my 30th birthday partyIm really disappointed because I just got out of the hospital and will not be able to go this SaturdayI just got out of surgery tuesday and out of the hospital a few hours agoMy sister contacted you yesterday but I really wanted to let you know personallyI don't want my deposit back and understand asking is unreasonable but I'm really hoping you can reschedule for meI read the terms and the thing is that my reservation in total is only days from when I paid my deposit until the day of the limoIm so sorry that this happened and am really hoping that you can work with me because I was so excited to ride your limoI actually bought a town car from you about months agoI don't know if you remember me but I lived right behind your officesAnyway, I'm so sorry that this happened, Please, anything will help [redacted] Replied on June 3rd, Under the circumstances your $will not be refunded, however your $that was charged for your balance we will allow for you to use for a future service We have cancelled your reservation for tomorrow, and you are allowed to use the $towards a future reservation Thank you Katie BVIP Limousine [redacted] then emailed right back this on June 3rd, If I am being charged the entire amount then I want use the serviceYou cancelled my reservation with out talking to me then took money out of my account without my permissionI was simply asking in the last emailI already have everyone coming here tomorrow so I expect the limo to be here that I paid forThank You And we responded right back on June 3rd, Not a problemLimousine will be at [redacted] at pm tomorrow Saturday June 4th Your drivers name is Kevin and his contact cell is [redacted] All set and confirmed Thank You! Katie BVI P Limousine Our driver let alone showed up, he was earlyWe received a phone call from our driver at 9:pmHe told at that the address that the pickup was the landlord is the father to [redacted] ***The landlord/father said he wasn't there and he probably forgotThe driver was told to wait for at least an hour, and to keep trying to get a hold of [redacted] ***We then went onto our email's are found this email that was sent at 2:AM on June 4th Please keep in mind his reservation was for June 4th at 9:pm pick up The more I think about how I've been treated the angrier I'm gettingAfter all this I can't trust that you won't charge me for bogus cleaning fees and damagesMe and my friends are not getting on that limoI also contacted the Revdex.com and let them know exactly what happened We responded immediately from reading this email on June 4th at 10:pm This email was not seen until nowThe driver was just there for the pickup location and was told to not leave for at least an hourWe got a call from I believe your sister to confirmAnd we were all set I'm sorry you felt that you were mistreatedWe stuck to our policyAnd you emailed back and said you were taking itNo phone callWe have been in business for years and have never charged someone for a clean up fee that was unnecessary Driver was told to leave and head back to our building Katie BVIP Limousine We as a company wanted ALL the emails listed that went back and forth with us and [redacted] ***As stated in the emails back and forth, after receiving the email that he wanted to keep the limo we even got a phone call from his sister making sure that we do NOT cancel the limo and that they are still taking it Under the circumstances with Mr [redacted] being in the hospital we were willing to allow him to use the $towards a future runHe was responsible for the entire balance canceling days before the date of serviceBut we decided to just keep his $for a cancel fee, and allow him to use the $towards a future serviceWe never received a phone call that he wanted to cancel againOur driver sat there for an hour, and called [redacted] multiple times, and he never picked upWe will not be refunding any money due to the lack of communication from [redacted] and also our policy states within weeks of the service if canceled you are responsible for the entire balanceAnd yes it is stated on our website as well as the paperwork that was emailed directly to [redacted] *** We take pride in our customer service, and have been in business for yearsWe felt bad towards Mr [redacted] under his circumstances and were willing to work with him; however we did not receive the same courtesy towards us
From: [redacted] Date: Wed, Nov 15, at 1:PMSubject: Fwd: Complaint InformationTo: Hi [redacted] I was told to forward you the emails I have received from BVIP LimoAs of right now, there are two that I have receivedThese are in regards to complaint# [redacted] Thank you for your help! [redacted] ---------- Forwarded message ---------From: Date: Tue, Nov 14, at 3:PMSubject: Legal ActionTo: Dear ***,Your harassment against my company needs to stop I met with my attorney today, so if your harassment's do not cease we will be forced to pursue legal action against you.Thank You,ManagementBVIP Limousine ServicePhone: 330-725-Email: [email protected]: BVIPLIMO.COM --------------------------------------------------------------------------------...⇄ [redacted] ***Date: Wed, Nov 15, at 1:PMSubject: Fwd: Complaint Information 2To: "---------- Forwarded message ---------From: Date: Wed, Nov 15, at 12:PMSubject: Legal ActionTo:Dear ***,I've spoken with my attorney again today and he advised me to email you and to inform you that if the harassment emails and reviews do not stop by you or anyone from the day of your wedding which was September 29th, 2017, he will be happy to add them to the law suit You will be receiving a letter from my attorney within the next few days The names we have so far are: [redacted] Your attention to this matter would be greatly appreciated.Thank You,ManagementBVIP Limousine ServicePhone: 330-725-Email: [email protected]: BVIPLIMO.COM