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BVT Group Bus Company

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BVT Group Bus Company Reviews (1)

Review: The company promised and I signed a contract for a bus to be delivered at 2:15 to [redacted] in [redacted]. A trip to [redacted] was planned and deposit made in good faith contract signed months earlier. I called 3 days before trip to verify and give parking directions, I specifically told them we needed to leave at 2:30 no later. AT 2:15 I called to ask where they were, I was told the driver was changing a back light and would be there in 10 minutes, at 2:35 I called yet again and was told the driver was just leaving. At 3:00 I tried to call at least 5 times and no one would answer the phone, I finally got through at 3:10 and was told the bus was at the exit and will be there in two minutes, then after 10 more minutes I was then told the bus was not coming it was called back to the shop for repairs. These were all lies they had no intention of picking us up. At that point we had to scramble to make other arragements to go into NYC. We were unable to make our dinner reservations and lost the 400.00 deposit. I yet again called the company to complain and want all my deposits returned as well as reimbursement for the train tickets. The owner was there but refused to get on the phone and speak to me.Desired Settlement: I would like to have the deposit of 500.00 for the bus returned, the deposit of 400.00 for the dinner returned and 900.00 for 30 people to take the train into [redacted] returned.

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Description: Buses - Charter & Rental

Address: 230 Old Gate Ln, Milford, Connecticut, United States, 06460-8623

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