BW-3

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThere are many discrepancies within this response and missing informationThe respondent notes times of arrival(s)and delivery of food; however fails to display time of arrival of "joiners", this writer approaching the greeter stand where 4-individuals in Bwuniform attire where engaging in conversation to ask for assistance, the speaking to a manager before the arrival of food to complain about service, the manager approaching the table providing numerous excuses as why the service was a displeasureThe General Manager did indeed approach the table and was rude, insulting, and unhelpful Only one (1) guest ordered a snack meal, all flats and extra crispy; therefore and entire party waiting minutes for food is unacceptable The initial complaint was about service and the lack of itI did not dispute the bill, it was paid in it's entirety and as a customer I have a realistic expectation that I will enjoy my food, the service, and the environment; at least of this were not metThere was never an apology issued from the Manager and/or the General Manager, the latter offered a coupon and when declined; she walked awayThe lack of fair and honest treatment has left a sour taste in this lifelong customers' mouth and I am unenthusiastic about a return visit to this particular establishmentThe complaint was not issued to retrieve a refund, it was to notify this particular establishment of the poor service displayedI tipped the "newly hired" waitress who accommodated; although the service was terribleBut, it was obvious that the issue was ineffective management Regards, [redacted]