Dear Ms [redacted] , We appreciate you contacting us with your concerns regarding [redacted] ID [redacted] I have enclosed all the information obtained during our investigationGuest's visit was on Monday, March 30, The following is a list of events as noted on our security cameras17:04:Guests arriveThey can be seen waiting at greeter stand(Greeter is seating other guests)17:04:Greeter seats the guests at Table #They inform her they are waiting on joiners17:06:Joiner walks in, greeter acknowledges them and they motion to the group at tbl 17:09:One of the guest from tbl returns from the bar where she attempted to purchase a Tall Bud Light, Long Island Ice Tea and a Glass of WineHowever being the only person in her party of legal drinking age with ID she returned to table with only the Tall Bud LtSomewhere during this time more joiners arrive for a total of guestsServer waits for all guests to be seated (as to not rush them) and then approaches table to take orderServer puts in order at 17:You can see on the attached Guest Check that they ordered all flats, extra crispy wings which adds an additional 10-minutes to the minute cook time making it a total of minutes just to cook the wings and then a few minutes to assemble order and expediteServer can be viewed on camera delivering their food at 17:Guest wait was minutes total for orderAfter finishing their meal the guests asked to speak to a managerI approached the table where the eldest of the group informed me she was very unhappy with their serviceI discounted their check **% ($ [redacted] the cost of drinks charged for the adults to purchase kids meals) and offered the entire table desserts (they declined) I then offered each of them a $ [redacted] off coupon for their next visit (they declined)I apologized once again and she asked for my manager's business cardI retrieved it for her, thanked her and invited them to returnThis guest has submitted complaints to our corporate office and one to youIf Ms [redacted] has changed her mind I would be more than happy to send her those couponsRespectfully, [redacted] 0GM [redacted] ***
Dear Ms [redacted] , We appreciate you contacting us with your concerns regarding [redacted] ID [redacted] I have enclosed all the information obtained during our investigationGuest's visit was on Monday, March 30, The following is a list of events as noted on our security cameras17:04:Guests arriveThey can be seen waiting at greeter stand(Greeter is seating other guests)17:04:Greeter seats the guests at Table #They inform her they are waiting on joiners17:06:Joiner walks in, greeter acknowledges them and they motion to the group at tbl 17:09:One of the guest from tbl returns from the bar where she attempted to purchase a Tall Bud Light, Long Island Ice Tea and a Glass of WineHowever being the only person in her party of legal drinking age with ID she returned to table with only the Tall Bud LtSomewhere during this time more joiners arrive for a total of guestsServer waits for all guests to be seated (as to not rush them) and then approaches table to take orderServer puts in order at 17:You can see on the attached Guest Check that they ordered all flats, extra crispy wings which adds an additional 10-minutes to the minute cook time making it a total of minutes just to cook the wings and then a few minutes to assemble order and expediteServer can be viewed on camera delivering their food at 17:Guest wait was minutes total for orderAfter finishing their meal the guests asked to speak to a managerI approached the table where the eldest of the group informed me she was very unhappy with their serviceI discounted their check **% ($ [redacted] the cost of drinks charged for the adults to purchase kids meals) and offered the entire table desserts (they declined) I then offered each of them a $ [redacted] off coupon for their next visit (they declined)I apologized once again and she asked for my manager's business cardI retrieved it for her, thanked her and invited them to returnThis guest has submitted complaints to our corporate office and one to youIf Ms [redacted] has changed her mind I would be more than happy to send her those couponsRespectfully, [redacted] 0GM [redacted] ***