The $deals with residential charge and fuel surcharge fee that the trucking company does not refundHowever as a gesture of good will we have refunded the $on 02/17/
We have had our tech person and mechanic working with customer troubleshooting to try to figure out the problem We have sent customer instructions on how to package ATV for shipment back to our facility, but he wants to continue working with us to find a solution If we cannot help customer find a resolution, then we will recommend he send it back to us per the instructions previously sent and we would then issue a refund after inspection We want to help Mr [redacted] and will continue to work with him until we have exhausted all reasonable possibilities
I am rejecting this response because:Jeff [redacted] is lyingHere is the email I sent him regarding the Manufacture label: Aloha Jeff,So I went to get my bike registered as a moped and the guy that looked at it says it has horsepower and he said the metal plate is incompleteHe says you guys need to make me a new one that has the weight in kgsAND LbsI took a photo of it to show you what I meanHe says without the lbs too it is considered incomplete and I can't get plates for it.Also that because it is horsepower I may not be able to register as a moped.Can you please make me a new metal plate and mail to to meAnd can you give me some kind of paper I can print to prove to the inspector that it is only Never asked for info on manufacture label, simply asked for LBS conversion to be added.Second fact that Jeff [redacted] is lying about: I spoke to Jeff on the phone and asked him."Does it come with plates? Do you guys do that?" He said "You would need to go and get it registered there at your local DMV" But, that is besides the pointHis website is falsifying information on what they are selling to peopleThe TaoTAo Racer is NOT HorsepowerIt is reported to the National Highway Traffic and Safety Association(NHTSA) as The unit I ordered was supposed to be horsepowerI did NOT receive thatTherefore, I want to a full refund plus shipping costs and I WILL NOT pay for the restocking costs.THIRD FACT THAT JEFF [redacted] IS LYING ABOUT: This unit CANNOT be registered as a motorcycle hereI told him that via emailIt has an incomplete manufacture label, therefore it CANNOT BE REGISTERED at all here in the state of HAWAIISo all of this DOES NOT MATTERHe still told me that it can be registered when this unit CLEARLY CANNOT be registered
We have been working very closely with Mr & Mrs [redacted] Jeff has been texting with them and then all of a sudden they stopped answering backThe last text sent to them on 1/29/at 3:37pm has gone unanswered Here is the txt "I am not understanding your text With the key in the on position, does the scooter's taillight come on without applying any of the scooter brake handles? (I do not know what you mean by a switch)You are welcome to contact Revdex.com or whoever All those agencies do is share us each other's information We're already doing that Just like you I want to get this solved, this is why we're asking these questions Thank you" So we are still waiting for this feedback
Customer texted Jeff on 7/stating she would accept the offer of a $refundJeff called her on 7/(he was out last week, causing a delay in correspondence) to confirm with her that she would accept the $refund via paypal, and left a voicemail messageOnce we receive confirmation, the refund will be processed via paypal as that was her original payment method
We are sorry that this issue has taken this long to get resolved We received pictures of the damaged merchandise from customer 07/07/We sent replacement parts request to the manfacturer on 07/31/with the assumption that this would then be taken care of January 12, we received notice from customer (months later) that she still had not received the replacement parts January 16, we again sent request to manufacturer to send the necessary parts Now months later, April 6, customer contacts us that still hasn't received anything We have now sent a 3rd request for parts replacement and have been persistent until we have received a tracking on the shipment of replacement parts to correct the damaged table This has shipped on UPS Freight PRO# and will be at the UPS terminal which services Ms***'s area on Tuesday 5/02/ They will contact her for a delivery appointment so that someone can be at the location for delivery Sending replacement parts is the most cost effective resolution to correcting the damage incurred upon receipt
We have been working with customer asking her to provide a better photo showing what she is needing because we can’t tell by the photo that she had provided We have asked for her to please point to what she is needingAlso, Sara has asked customer to let us know what she has received and what she hasn't received for parts Her email is pretty confusing So we are waiting for more details from customer so that we can assist her.***copied and pasted from email
Initial Business Response / [redacted] (1000, 8, 2016/02/08) */ A new engine, battery and rectifier were shipped at no cost to customer under warranty via UPS Ground [redacted] on 2/1/and was delivered 2/3/to customer door Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/02/18) */
The $deals with residential charge and fuel surcharge fee that the trucking company does not refundHowever as a gesture of good will we have refunded the $on 02/17/
We have had our tech person and mechanic working with customer troubleshooting to try to figure out the problem We have sent customer instructions on how to package ATV for shipment back to our facility, but he wants to continue working with us to find a solution If we cannot help customer find a resolution, then we will recommend he send it back to us per the instructions previously sent and we would then issue a refund after inspection We want to help Mr [redacted] and will continue to work with him until we have exhausted all reasonable possibilities
I am rejecting this response because:Jeff [redacted] is lyingHere is the email I sent him regarding the Manufacture label: Aloha Jeff,So I went to get my bike registered as a moped and the guy that looked at it says it has horsepower and he said the metal plate is incompleteHe says you guys need to make me a new one that has the weight in kgsAND LbsI took a photo of it to show you what I meanHe says without the lbs too it is considered incomplete and I can't get plates for it.Also that because it is horsepower I may not be able to register as a moped.Can you please make me a new metal plate and mail to to meAnd can you give me some kind of paper I can print to prove to the inspector that it is only Never asked for info on manufacture label, simply asked for LBS conversion to be added.Second fact that Jeff [redacted] is lying about: I spoke to Jeff on the phone and asked him."Does it come with plates? Do you guys do that?" He said "You would need to go and get it registered there at your local DMV" But, that is besides the pointHis website is falsifying information on what they are selling to peopleThe TaoTAo Racer is NOT HorsepowerIt is reported to the National Highway Traffic and Safety Association(NHTSA) as The unit I ordered was supposed to be horsepowerI did NOT receive thatTherefore, I want to a full refund plus shipping costs and I WILL NOT pay for the restocking costs.THIRD FACT THAT JEFF [redacted] IS LYING ABOUT: This unit CANNOT be registered as a motorcycle hereI told him that via emailIt has an incomplete manufacture label, therefore it CANNOT BE REGISTERED at all here in the state of HAWAIISo all of this DOES NOT MATTERHe still told me that it can be registered when this unit CLEARLY CANNOT be registered
We have been working very closely with Mr & Mrs [redacted] Jeff has been texting with them and then all of a sudden they stopped answering backThe last text sent to them on 1/29/at 3:37pm has gone unanswered Here is the txt "I am not understanding your text With the key in the on position, does the scooter's taillight come on without applying any of the scooter brake handles? (I do not know what you mean by a switch)You are welcome to contact Revdex.com or whoever All those agencies do is share us each other's information We're already doing that Just like you I want to get this solved, this is why we're asking these questions Thank you" So we are still waiting for this feedback
Customer texted Jeff on 7/stating she would accept the offer of a $refundJeff called her on 7/(he was out last week, causing a delay in correspondence) to confirm with her that she would accept the $refund via paypal, and left a voicemail messageOnce we receive confirmation, the refund will be processed via paypal as that was her original payment method
We are sorry that this issue has taken this long to get resolved We received pictures of the damaged merchandise from customer 07/07/We sent replacement parts request to the manfacturer on 07/31/with the assumption that this would then be taken care of January 12, we received notice from customer (months later) that she still had not received the replacement parts January 16, we again sent request to manufacturer to send the necessary parts Now months later, April 6, customer contacts us that still hasn't received anything We have now sent a 3rd request for parts replacement and have been persistent until we have received a tracking on the shipment of replacement parts to correct the damaged table This has shipped on UPS Freight PRO# and will be at the UPS terminal which services Ms***'s area on Tuesday 5/02/ They will contact her for a delivery appointment so that someone can be at the location for delivery Sending replacement parts is the most cost effective resolution to correcting the damage incurred upon receipt
The part Ms [redacted] ordered shipped via FEDEX [redacted] and was delivered 05/17/at 9:AM
We have been working with customer asking her to provide a better photo showing what she is needing because we can’t tell by the photo that she had provided We have asked for her to please point to what she is needingAlso, Sara has asked customer to let us know what she has received and what she hasn't received for parts Her email is pretty confusing So we are waiting for more details from customer so that we can assist her.***copied and pasted from email
Initial Business Response / [redacted] (1000, 8, 2016/02/08) */ A new engine, battery and rectifier were shipped at no cost to customer under warranty via UPS Ground [redacted] on 2/1/and was delivered 2/3/to customer door Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/02/18) */