[redacted] Contracted with us over a year ago, waiting on her complex to complete installation of new chimney capsShe had given us a $deposit on a fireplace insertKnowing the complex was months from completing task, we opted not to pre purchase insertYou only have so much time to install before warranty expiresWhich I must say we made a good judgment callThe unit is no longer available, its been discontinued, so even if we purchased it, we would have no access to parts should the unit be faulty, not to mention should she incur future issues there would be no resolution for a unit that was a year oldI am attaching an email sent to [redacted] , her unfair snap judgment of us in accurate and liableWe tried at no expense to her to get her a different unit, a unit of her choosing, and we would honor the same pricing even if the unit was more expensiveHer tone and her reasoning of backing out of a contract that was fully executed was irrationalShe had requested her money back, which we fully intend on providingI just didn't jump after her attack on my company as un trustworthy
[redacted] Contracted with us over a year ago, waiting on her complex to complete installation of new chimney capsShe had given us a $deposit on a fireplace insertKnowing the complex was months from completing task, we opted not to pre purchase insertYou only have so much time to install before warranty expiresWhich I must say we made a good judgment callThe unit is no longer available, its been discontinued, so even if we purchased it, we would have no access to parts should the unit be faulty, not to mention should she incur future issues there would be no resolution for a unit that was a year oldI am attaching an email sent to [redacted] , her unfair snap judgment of us in accurate and liableWe tried at no expense to her to get her a different unit, a unit of her choosing, and we would honor the same pricing even if the unit was more expensiveHer tone and her reasoning of backing out of a contract that was fully executed was irrationalShe had requested her money back, which we fully intend on providingI just didn't jump after her attack on my company as un trustworthy