By Pass Auto Body

Initial Business Response /* (1000, 5, 2015/12/14) */
We have completed the repairs to this car per allstate guidlines.*** *** took the car from our shop after we tried to correct some problems and was still not satisfied,so she took it to a shop in her hometown and we have been in contact
with that shop sbout working with them to correct any problems she has so she doesnt have to bring it back to us.Mrs.*** is now refusing to do that,she does want us to buy her out of the vehicle but I cannot for the price she wants,we have went out of our way to correct any issues she has but she will not agree to fix them, she has stated some of the components did not work and that is evrything does work she did not know how to use them, and for the car being safe that is a lie,the shop of her choice in danville had told me he had did a quick inspection of the car and had seen no problems.She has also staed that the facotry warranty is no longer in affect,that is incorrect also,the factory warranty does not cover the used parts we put on the vehicle but that is when our warranty and allstates warranty comes into play.I would let my daughter drive this car without thinking twice,she is making statemnets in this letter.We believe we have given her several oppurtunities to resolve her problems and she is refusing the options
Initial Consumer Rebuttal /* (3000, 7, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Allstate viewed the vehicle after it was repaired Allstate deemed the vehicle unacceptable and THEY sent the vehicle back to you with additional repairs You charged them for the additional repairs and received additional payment for those repairsIf there was nothing wrong with the vehicle why did you ask for and receive additional payments You sent the vehicle back to my place of employment stating you would make no further repairs You called me a liar just like you did in this report even though the Allstate adjuster spent hours going over my vehicle and recorded and verified my complaints both in writing and pictures When the car was returned The second time I immediately took it to the dealership where I purchased it from for an inspection I assumed you would call me a liar again so I had a third party with nothing to gain or lose do the inspection It was sent through their used car inspection and did not pass The vehicle was not repaired according to Honda repair standards Used rusted out parts were spray painted to look new and placed on my vehicle or covered with covers or simply did not function at all The car again was deemed completely Unacceptable I have proof of everything I have done You and your staff have been extremely uncooperative, rude and belittling I shouldn't have to just buy another car like I was told by your staff if mine was repaired correctly
If you are so insistent that you have done nothing wrong Then provide proof of purchase for every replacement part you put on my vehicle All of the shops I got repair estimates from said they provide that service to their customers so that should be easy for you to provide
Final Business Response /* (4000, 11, 2016/01/04) */
Yuo did receive a copy of our final estimate,it has a break down of everything ,including all parts that were used to repair your car.::