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Byerly's Auto Mart

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Byerly's Auto Mart Reviews (2)

Mr. [redacted] and his wife, [redacted], purchased a [redacted] AS-IS on December 24, 2016. He had been in earlier on the 22 nd to test drive the vehicle and expressed his satisfaction and wanted to buy it, but must first speak with his wife. According to Mr. [redacted], a check engine light...

came on on his way home with the vehicle on December 24 • During the holiday weekend, Mr. [redacted] sent text messages with concern over the light to our office. Our associate contacted him Monday once our office opened. In an effort of goodwill, we offered to have the vehicle checked out. He said he would bring it in Thursday, however, later decided to bring it in on Monday the 26 • An independent service technician inspected and ran a diagnostic check which showed #2 cylinder misfire. The misfire caused the check engine light to come on. Often this can be intermittent or a onetime occurrence. The technician explained this to Mr. [redacted] and told him if it happened again to call him. This was at no expense to Mr. [redacted]. All things were great and he left with his car. The next day, December 27 , he texted us saying the car misfired again and the light was back on. Our manager received a call from Mrs. [redacted] asking if we could help, wanting more information of the situation he asked for contact information for Mr. [redacted]. Our manager called Mr. [redacted] and agreed Mr. [redacted] would drop the car off at our location Tuesday the 27 after hours and we would have it checked out Wednesday the 28 • As of today, Monday January 02, 2017, we have not seen Mr. [redacted]s car. We called his work and cell number and Mrs. [redacted]s cell number on Wednesday the 28th and left messages but did not receive a response. We have offered assistance out of goodwill for Mr. [redacted] but if he doesn't bring the car here we cannot help. Regards, ~~ President

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
First of all, I gave them the opportunity to get this issue resolved and all their Mechanic did was clear the code and state that the car was fine while I and the sales rep were standing.  If the car was fine, it would not throw a code stating misfire on cylinder # 2.  Because I felt at this point they showed me they were not willing to resolve this matter and I didn't want the run around any further, I decided to have the car checked out by a mechanic of my choice.  The result:  the car still had a misfire on cylinder # 2, upon troubleshooting, the mechanic discovered that the Spark Plug was loose.  He wasn't sure if that would cause the misfire, so he decided to move the coil pack from cylinder # 2 to cylinder # 1 and put the coil pack from #1 into # 2 to try and narrow down the actual problem, this cost me $[redacted].  A few days day's later, the check engine light came on once again and I took it back to my mechanic, this time he discovered that the misfire was on cylinder # 1 so it had to be the coil pack, this repair cost me an additional $[redacted] of which I have receipts.  He replaced the faulty coil pack and also replaced all the spark plugs.  In addition to all of this, he also mentioned to me on the first visit, that the diagnostic also showed a issue with the one key I was provided for the car, so it appears that the key has a malfunction as well.  My gut feeling tells me they knew there were issues with this car and if they had given this car the attention it deserved prior to placing on the lot for a sale, none of what I've gone through thus far would have happen. 
I feel I should be reimbursed for the repairs and that they
should either provide me with a key that isn’t malfunctioning or pay for a
replacement.  If a mutual agreement can be met, that would be to my satisfaction.  If not, I will use every social media outlet to expose this business so that buyers will not have to go what I've gone experienced since purchasing.  And also let me add, another reason I decided not to return the car to them one more time was due to comments/reasons from another sales rep by the name of "Myles", he stated and the phone and I quote that half the cars on their lot had problems with check engine lights and anything could cause that.  He talked to me as if my complaint wasn't valid and displayed a level of customer service that was just terrible.
Regards,
[redacted]

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Address: 1757 Anderson Hwy, Powhatan, Virginia, United States, 23139-8011

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