Byers Gymnastic Center

Review: Byers took money out of my account without my permission. My grandchild's gymnastics tuition was taken from my account for a few months while my daughter's bank account was changed to a new bank. When we gave the 30 day cancelation notice to Byers, there was a dispute about the amount owed. Each statement sent from Byers, there was a different amount owed shown. I tried to calculate what my receipts showed paid and the amount for tuition, and my calculations found money was owed back to my daughter. There were emails back and forth and without any notice money was withdrawn from my account. I have tried repeatedly to get my money back without even a response from Byers. I have asked for a statement and can't even get that from them. My only recourse may be to take them to small claims court. I called and left messages and also emailed Byers telling them to put my money back in my account. I never heard anything back from them. This issue is between my daughter and Byers.Desired Settlement: 1-To be sent the tuition statement by Byers as asked, which will show a credit owed according to my records, 2- to be returned money owed to us shown on the Byers assessment statement; AND 3-Be given the disbursment amount due for working at the meets 2013-2014 season.

Business

Response:

[redacted] is the grandmother of one of our former

athletes [redacted]. [redacted] was a

competitive gymnasts with Byers Gymnastics since August 5, 2010. [redacted] ([redacted]'s mother) gave her 30 days notice on April 23, 2014. At

this time, tuition was due on [redacted]'s account that had not been paid. Our

competitive team athletes are required to be on an automatic payment system for

their tuition. [redacted] had left a credit card on file that had been declined several

times. The final payment on the credit card was for $114.00 run on July

1st. Below is a breakdown of the events

leading to this complaint.

April 23, 2014

Received 30 days notice from [redacted]-Reponse was sent on April 23 and

a meeting was set up to discuss. [redacted] came back to workout

May 4, 2014 Mom sent

email saying [redacted] would not be back

May 5, 2014 I

responded saying goodbye

May 13, 2014 Office

manager [redacted] contacted [redacted] regarding payment owed on her

account and the credit card did not go

through

May 14, 2014 [redacted]

called back and said that she would be in to pay the balance-never showed

June 12, 2014 [redacted]

send an email to [email protected] to request assessment money be used

for her balance in her tuition. I did not

see this. My email account is different

June 15, 2014 Statement sent in the mail

June 17, 2014

Received email at my account from [redacted] stating that she would like

the extra money that she had paid for the competitive season moved from her

daughters assessment account to the Byers Tuition account.

June 20, 2014, [redacted] sent email to [redacted] asking about Visions

payments

June 21, 2014

Received email from [redacted] regarding her visions payments and

tuition.

June 23, 2014

Responded that I would talk to [redacted] about it and that we missed [redacted]

very much

June 24, 2014

Statement of all charges for [redacted]'s account was sent to [redacted]

June 24, 2014 [redacted]

emails [redacted] to tell her that I'm out of town and the assessment money will get

taken care of when I return.

June 26, 2014 [redacted]

email office to say that she doesn't think she owes money once the assessment

money was moved over

June 26, 2014 Office

Manager [redacted] sent [redacted] a long explanation of payments from Visions

July 1, 2014 Credit

card was run again-as always at the beginning of every month-went through and

was charged the remaining $114.00 owed on the account

July 2, 2014 received threatening email from [redacted]

started as "How dare you withdraw money from my account!"

July 2, 2014 [redacted]

responds to [redacted] saying that we are looking into this and that the tuition was

billed on the 1st for money owed as always.

Did not realize at the time that the email was from the grandmother.

July 2, 2014 I sent an email to [redacted] asking what was going

on. [redacted] replied that she didn't write

that and that her mom did. Her mom was

upset because her credit card was used.

That is the credit card that they gave us on file.

July 3, 2014 [redacted]

emails [redacted] and asks her to come in to get the account settle. She apologizes for all the confusion and

thinks it best to meet in person to reconcile everything all the way back to

2010.

July 3, 2014 [redacted]

responds how in the world can we be that off.

Lots of exclamation points etc.

July 7, 2014 [redacted]

emails [redacted] saying she wants the same disbursement that another athlete

received.

July 8, 2014 Received

email from [redacted] stating that she had talked to another parent who

had recently left and we owe that parent the same amount!

July 8, 2014 I email

[redacted]. Saying that this will

be our last communication via email and that we would like her to come in and

reconcile the account as [redacted] had asked previously. I explained that her information about the

other athlete was inaccurate and false.

July 12, 2014 [redacted]

responds that this is not the last email

July 17, 2014 [redacted]

asks for the account information to be sent to her again.

July 18, 2014 [redacted]

contacts the Revdex.com

Our account of the

above events.

Visions pays at the end of the month and tuition is due at

the beginning of the month. Therefore,

the [redacted] family is responsible for the money not paid by Visions.

Byers gymnastics requires a 30 days notice when athletes

decide to retire. The 30 days notice has been signed by [redacted]’s family

and therefore they are required to make that payment.

All competitive athletes are required to be on automatic

withdrawal. The credit card the family

left on file was [redacted]'s which was their choice to use.

As you can see, plenty of communication was happening until

[redacted] started sending inappropriate emails with lots of exclamation points

and angry tone. Yes, we have kept them

all.

We have outstanding records and record everything in detail

with descriptions. It seems she was more

willing to argue than to actually come in and get things resolved as we asked.

Last, Byers gymnastics Centers does not host competitions at

all and therefore do not owe her any money from these events. The meets are hosted by a completely separate

non-profit corporation called Byers Roseville Gymnastics Club. EIN # [redacted]

[redacted] is the grandmother of one of our former

athletes [redacted]. [redacted] was a

competitive gymnasts with Byers Gymnastics since August 5, 2010. [redacted] ([redacted]'s mother) gave her 30 days notice on April 23, 2014. At

this time, tuition was due on [redacted]'s account that had not been paid. Our

competitive team athletes are required to be on an automatic payment system for

their tuition. [redacted] had left a credit card on file that had been declined several

times. The final payment on the credit card was for $114.00 run on July

1st. Below is a breakdown of the events

leading to this complaint.

April 23, 2014

Received 30 days notice from [redacted]-Reponse was sent on April 23 and

a meeting was set up to discuss. [redacted] came back to workout

May 4, 2014 Mom sent

email saying [redacted] would not be back

May 5, 2014 I

responded saying goodbye

May 13, 2014 Office

manager [redacted] contacted [redacted] regarding payment owed on her

account and the credit card did not go

through

May 14, 2014 [redacted]

called back and said that she would be in to pay the balance-never showed

June 12, 2014 [redacted]

send an email to [redacted] to request assessment money be used

for her balance in her tuition. I did not

see this. My email account is different

June 15, 2014 Statement sent in the mail

June 17, 2014

Received email at my account from [redacted] stating that she would like

the extra money that she had paid for the competitive season moved from her

daughters assessment account to the Byers Tuition account.

June 20, 2014, [redacted] sent email to [redacted] asking about Visions

payments

June 21, 2014

Received email from [redacted] regarding her visions payments and

tuition.

June 23, 2014

Responded that I would talk to [redacted] about it and that we missed [redacted]

very much

June 24, 2014

Statement of all charges for [redacted]'s account was sent to [redacted]

June 24, 2014 [redacted]

emails [redacted] to tell her that I'm out of town and the assessment money will get

taken care of when I return.

June 26, 2014 [redacted]

email office to say that she doesn't think she owes money once the assessment

money was moved over

June 26, 2014 Office

Manager [redacted] sent [redacted] a long explanation of payments from Visions

July 1, 2014 Credit

card was run again-as always at the beginning of every month-went through and

was charged the remaining $114.00 owed on the account

July 2, 2014 received threatening email from [redacted]

started as "How dare you withdraw money from my account!"

July 2, 2014 [redacted]

responds to [redacted] saying that we are looking into this and that the tuition was

billed on the 1st for money owed as always.

Did not realize at the time that the email was from the grandmother.

July 2, 2014 I sent an email to [redacted] asking what was going

on. [redacted] replied that she didn't write

that and that her mom did. Her mom was

upset because her credit card was used.

That is the credit card that they gave us on file.

July 3, 2014 [redacted]

emails [redacted] and asks her to come in to get the account settle. She apologizes for all the confusion and

thinks it best to meet in person to reconcile everything all the way back to

2010.

July 3, 2014 [redacted]

responds how in the world can we be that off.

Lots of exclamation points etc.

July 7, 2014 [redacted]

emails [redacted] saying she wants the same disbursement that another athlete

received.

July 8, 2014 Received

email from [redacted] stating that she had talked to another parent who

had recently left and we owe that parent the same amount!

July 8, 2014 I email

[redacted]. Saying that this will

be our last communication via email and that we would like her to come in and

reconcile the account as [redacted] had asked previously. I explained that her information about the

other athlete was inaccurate and false.

July 12, 2014 [redacted]

responds that this is not the last email

July 17, 2014 [redacted]

asks for the account information to be sent to her again.

July 18, 2014 [redacted]

contacts the Revdex.com

Our account of the

above events.

Visions pays at the end of the month and tuition is due at

the beginning of the month. Therefore,

the [redacted] family is responsible for the money not paid by Visions.

Byers gymnastics requires a 30 days notice when athletes

decide to retire. The 30 days notice has been signed by [redacted]’s family

and therefore they are required to make that payment.

All competitive athletes are required to be on automatic

withdrawal. The credit card the family

left on file was [redacted]'s which was their choice to use.

As you can see, plenty of communication was happening until

[redacted] started sending inappropriate emails with lots of exclamation points

and angry tone. Yes, we have kept them

all.

We have outstanding records and record everything in detail

with descriptions. It seems she was more

willing to argue than to actually come in and get things resolved as we asked.

Last, Byers gymnastics Centers does not host competitions at

all and therefore do not owe her any money from these events. The meets are hosted by a completely separate

non-profit corporation called Byers Roseville Gymnastics Club. EIN # [redacted]

Thank you for taking the time to read our response and

please note that our attorney has been contacted about the possibility of a

Liable suit against [redacted] for publicly writing false information.

Byers Gymnastics Centers

Consumer

Response:

The communication is mostly correct with the exception:

1- refusal of Byers to sent the statement of tuition after MANY requests.