Byers Optical

[redacted] ? [redacted] I am rejecting this response because: The business did not provide all facts in their responseIn fact, their response was very generalI did not receive the approval document until May 10th after paying the total on February 15thThat is s huge lapse in timeI returned my approval two days later after receiving the approval on May 10th? This is the first time I received notice that the marker will not be ready until August 3rdI have not received any communication from the cemetary and certainly had no idea I was ordering a special markerThere is obviously a huge gap in timing of when my order will be completed from the time of final payment madeThis needs to be addressed? ? [redacted] ***

We are responding to your notice to us dated May 13, 2017, concerning the above-referenced matter and the [redacted] inquiry concerning finalization of his mother's memorialBefore we go forward with our response, we would like to state for the record that we first became aware of this complaint by the notice dated May 13, and received by us on May 25, 2017; the notices dated April 21, and May 2, 2017, respectively, were never received at Washington National Cemetery's offices.We have reviewed the file and note the following:The marker for [redacted] deceased, was paid-in-full on February 15, The marker was ordered on April 25, with an estimated shipping date of August 3,The memorial is a special order, that being a pink stone.? Lastly, the family approved the drawing on May 10, and notification was immediately sent to the manufacturer to release the marker for production.We appreciate the opportunity to respond to you in this matterIf we can be of any further assistance to you in this matter, please let us know.? Sincerely,Toni F [redacted] ? [redacted]

We are responding to your notice to us dated May 13, 2017, concerning the above-referenced matter and the *** *** inquiry concerning finalization of his mother's memorialBefore we go forward with our response, we would like to state for the record that we first became aware of this complaint by
the notice dated May 13, and received by us on May 25, 2017; the notices dated April 21, and May 2, 2017, respectively, were never received at Washington National Cemetery's offices.We have reviewed the file and note the following:The marker for *** *** deceased, was paid-in-full on February 15, The marker was ordered on April 25, with an estimated shipping date of August 3,The memorial is a special order, that being a pink stone. Lastly, the family approved the drawing on May 10, and notification was immediately sent to the manufacturer to release the marker for production.We appreciate the opportunity to respond to you in this matterIf we can be of any further assistance to you in this matter, please let us know. Sincerely,Toni F*
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I am rejecting this response because: The business did not provide all facts in their responseIn fact, their response was very generalI did not receive the approval document until May 10th after paying the total on February 15thThat is s huge lapse in timeI returned my approval two days later after receiving the approval on May 10th This is the first time I received notice that the marker will not be ready until August 3rdI have not received any communication from the cemetary and certainly had no idea I was ordering a special markerThere is obviously a huge gap in timing of when my order will be completed from the time of final payment madeThis needs to be addressed
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