Byma's Tire & Auto Service Centre Inc

I recently purchased a tonneau cover for my pickup truck at Ziebart of Fort Wayne I try to shop locally when I can, so even through their price was $dollars higher than I could get it online it did include installation and they could have it the next day The first thing I discovered after the purchase was a $charge on the receipt for shop supplies Really?? What shop supplies do you need to install a tonneau cover? Everything needed should come in the box Nothing was said about this charge when I was quoted the price and I only noticed it on the receipt later that day when I called to change my installation appointment I didn't bring it up with Ziebart because I just wanted the cover installed before the upcoming weekend, but still the charge seemed frivolous and unwarranted
After the installation was complete I noticed the side rails for the cover were tilted in slightly making closing a bit difficult The Ziebart employee that demonstrated the cover after the install didn't seem to think it was out of the ordinary even though I had to lift the rail slightly to latch the end of the cover, something I never have to do on my son's truck with the same cover I figured it might be a peculiarity caused by the RamBoxes I also inquired about the free light I thought would come with it, since the manufacturer was running a promotion at the time of purchase He told me that it didn't come with a light and that they don't necessarily participate in the promotions That seemed odd since they are an authorized dealer listed on the manufacturer's website My fault I guess for not clarifying this before I ordered
After getting home I inspected it a little closer and noticed the left side rail was quite loose When I pulled on it slightly it lifted right off the truck Yikes I went online to the manufacturer's website and downloaded the instruction sheet It clearly showed that there should be clamps behind the factory cargo rail to hold the cover rails in place The clamps weren't visible on my truck I called the manufacturer and spoke with a technician He confirmed that the instructions on their website are current and there should be visible clamps behind the cargo rail He couldn't understand why they weren't installed since the company's QC video shows them going in the box prior to shipment He warned that without the clamps the cover could fly off the truck since the cargo rails are inadequate to hold it without them He also said failing to install the clamps would explain the tilted in condition of the rails
I went back to Ziebart the next day and spoke with the assistant manager, Pete I took him out and showed him the cover, explained the situation and relayed my conversation with the manufacturer's tech support He went back to speak with the installer When he returned he told me that the installer had been "confused" by the instructions and claimed that the clamps had not been in the box when they got it I asked him why the installer would attempt to install a product that they claimed had missing parts when they were clearly integral to the security of the assembly His only explanation was that the installer was "confused" and had never installed this cover before He offered to order another cover and have it installed the next week
At this point I had very little confidence in their ability to install a cover properly given how incompetent the first installation was handled, not to mention I needed it by the weekend I asked for and received a refund and they removed the cover This was not a good experience by any stretch of the imagination It was a complete waste of my time and reflected poor overall customer service and an appalling lack of attention to detail I will not use them again

We have had four cars protected with the Ziebart package; paint, fabric, rust and underbody and have been very satisfied !! Our cars have looked great and have had no rust on them when we have traded them in We would not use any other product !

I was suppose to have a package deal completed on my truck the salesperson said it would take all day I would have to leave it and pick it up tomorrow I said I do not have a ride home and he said he would see about a rental car when we went inside the manager said she was not paying for a rental car and it would only take hours to complete the package and I said I want it done right do not rush it, when I got home I feel they rushed it I noticed the plugs in the door jams missing, the drivers seat was damp due to the process but to rear seat was dry so I don't think it was treated, I crawled under truck and found places
where the missed spraying the undercoating, when I called and complained the manager accused me of drinking which I never touch alcohol ever, very unprofessional place

I had the protectant sticker "Z- Shield" put on my car from Ziebart in May I made an appointment to have Ziebart take a look at it on a Saturday January because it's peelingI happened to be driving by the Saturday prior to my scheduled appointment and noticed they weren't busy so I stopped inThe gentleman who originally scheduled me, told me it'd only take about minutes to look at, and after hearing my story, told me that the issue could be a number of things INCLUDING possibly not getting put down properlyI get there (only customer there) and the store manager Dianne comes out polite & friendly...She remembered my car and I let her know I was having some issuesAs soon as she heard me say this her attitude turned into something elseShe said "Since youre coming unannounced on a day you werent scheduled you'll have to wait until I can get out there to take a look, I'm very busy right now." So I go out and wait 8-minutes, not a problemShe gets outside and I let her know that a few months after it was applied, it appeared to look not sealed tightly to the hood of my car along some edgesWasn't exactly peeling, just looked like it was coming up a bitI had my car detailed December & at that point it was apparent that the corners that seemed not sealed to me weren't sealed tight enough because they were peelingI'm OVERLY sensitive with who touches or works on my vehicleI hired a VERY professional local detailer & was actually present during the detail & am fully aware he didn't ruin the decalDianne told me that since I had it detailed by a "professional" (rude hand quotations & all) that there was nothing she could do unless I pay to replace the current Z-ShieldI let her know that I didn't think that was fair business especially because of the Lifetime Warranty they shove in your face to help make the original sale of their product in the first placeShe brings over a man named Douglas and they converse directly in front of me as she disrespectfully tells him my story about how my "professional detailer" (rude hand quotations come back) "professionally" (hand quotations) detailed my car and that this customer (me) "Wants a free Z-Shield reinstalled after her detailer ruined the original one & she's at fault." I told the both of them that I didn't appreciate how they were having this extremely rude conversation in front meDianne told me that if I didn't like it "I could wait outside until they were finished." She grabbed me a pamphlet and said "Here's the prices if you'd like to replace what you currently have." I told both of them what the employee who originally scheduled me had said about how it could've not been put down right, and I was told "There's no way any of my employees said that, please don't put words in peoples mouths." The warranty from the pamphlet clearly states: "Z-Shield is backed by a lifetime warranty (THE BEST IN THE BUSINESS), Z-SHEILD won't crack, peel, bubble, discolor or turn yellowIf it does WE'LL TAKE CARE OF IT FOR YOU"...There's NO fine print that says "Warranty excludes when a manager claims it's your fault the decal is messed up and you'll have to pay full price to have it fixed." There's actually no fine print ANYWHERE with exclusionsDianne let me know "You're making me ignore phone calls & customers, I can't help you." I let them both know I'd be calling cooperate offices to tell them how I was so awfully treatedThey both found that hilarious and said "go for it." I called cooperate today and they said that even though Ziebart is a franchisethey're independantly owned so the "complaint" will be going directly to the store where I had my issue & at that point they'd have to take care of it however they personally chooseWhich basically means if the store that screws you over won't help, cooperate will re-direct to that specific store & nothing can be done about itBunch of CROOKS..that give out LIFETIME warranties that are "selective" based upon if they want to blame the customer for their failed product or notWorst customer service everWill be sure none of my family & friends have to deal with their servicesIf you end up doing it, make sure you never detail your car ever again afterwards

This was my third attempt to get my remote start repaired, after the previous trip had been a complete replacement of the system, since the initial install months ago I dropped my Jeep off in the morning and came home I called them later in the afternoon and found out that my "skim unit" in my Jeep was bad and that they removed the unit from my car altogether and I had two options I could take my car to the dealership and have the skim unit replaced and schedule another appointment to have the system reinstalled, or I could just take a refund when I pick the Jeep up I took the final option I have drove across town enough (a minute trip each way), and had my Jeep into the garage multiple times Regardless of fixing the skim unit or not I had no plans on reinstalling through Ziebart They also asked about my factory key and said that the buttons didn't work and asked if I had a second I said yes, but the one I gave them worked They said they tried to replace the battery in it, but it still didn't work But since I had the second one it should work still I arrive to pick up my Jeep and found it in the front lot I pulled out my spare key I brought along, and hit the unlock button, but nothing happened I went inside and talked to the manager who apologized for the problems with the install and when I asked about my keys not working she blamed me She said that my keys didn't work when I dropped them off Odd, I only used my keys to lock my JeepI would remember them not honking the horn I said no, I had it working when I dropped them off She said sir, it is a used car and there are going to be problems with it You obviously knew there was a problem with your system that is why you have a brand new key that isn't a factory key I explained that Jeep keys have a plastic key ring that breaks over time, I had merely replaced the plastic shell around the key so that I had a ring to hang my remote start on, prior to the install, she then pointed out the Energizer battery stating that it wasn't original I told her that yes, while I had the key opened to put the new plastic on, I had went ahead and replaced the battery Everything had worked prior to the initial install, and every time it had been in the shop up until me picking it up that day She then said your keys are in such horrible condition I am taking a picture of them to send to our corporate office so that when you complain to them, which you obviously will, I will have proof that they are in disrepair and it wasn't our problem, you were trying to pass this off on us She then said if there wasn't an issue to begin with why did I have the multi button system installed when I only needed the single button I explained that I was told they were out of the single button ones on hand, and that they installed this other instead as a free upgrade She argued and said that she went back through the inventory from November, and that they had them on hand, obviously my car was broken which is why they upgraded it After much argument she told me that the key was my problem, I had two options, I could take my refund or not, but either way we were done and I was leaving I asked to make sure they had cleared my check engine light and she assured me they had, processed my credit as a charge, reversed it, and then issued a credit (it is now a week later and my bank is still holding $400+ in my account from me because of this...thanks by the way)
I walked out, hopped in the car and started it, only to be greeted with the check engine light I walked back in and told the manager that it had NOT been cleared and I needed it done before I left An employee pulled it in, and they had to call a tech at home to have him walk the employee through how to clear the codes They pulled it back around and I went back out, sat down, and tried to turn the stereo up The stereo was black No power to it No clock, no radio, nothing I went back in and they told me they had nothing to do with the radio not working, and that it was broken when I dropped it off I looked at her and said ma'am the only reason I knew it was going to snow today was because I listened to the radio on my way here this morning After much argument they again pulled my Jeep around and called the tech who came in from home to take a look After quite some time and a call to the dealership, they figured out which fuse the radio ran through which had indeed blown They replaced the fuse and pulled it back around for me When the parked it I reached into my pocket and hit the button on the spare key, only to see the lights flash and the horn honk as I hit the lock button I pulled the manager to the window and hit the button and showed her that the locks do work and so does the radio, now that they replaced the fuse and it is back to the way I said it was when I dropped it off that morning She again argued with me stating that they had didn't use or touch the fuse or the door locks I had given up by this point I looked at her and said it works the way it did when stopped by the first time, I am just going to leave I hopped into the Jeep and left
While I was waiting for the radio repairs a mustang was dropped off to have it detailed and the manager agreed to pull it in overnight to keep it out of the weather The employee ran out after the customer left and jumped in to pull it around, only to gun it and spin the tires in the snow trying to back out After several attempts a second employee went out to try to free it himself After the second employee tried multiple times, the manager opened the door and yelled at him to quit before he fishtailed and hit one of the brand new cars next to it When he came in, she told him obviously the customer got it stuck when he parked it dropping it off, she would just call him back and have him dig it out, it wasn't their responsibility, and she didn't want to be liable for any damages Shocked in disbelief I said nothing The first employee then ran out and went to pull a SUV around, and did the same thing, slamming on the gas, spinning the tires in reverse, but this time not getting it stuck Did I mention this is all in the middle of a snow storm getting 4-inches? She had no right to be trying to drive like that!
Today my brother dropped his truck off to have the factory paid detailing completed When he left he drove down the street only to have his hood pop up, he quickly pulled over and secured it, but called the shop to let them know that they forgot to fully latch the hood They told him that they had no reason to be under the hood and that he should take his truck into the dealership, it is obviously a faulty latch He said yeah right, just like that blue jeep last week with the faulty security system? Of course the store manager called him back very quickly and apologized stating that they had indeed gotten under the hood and was sorry for the problems
So is that how everything works with Ziebart Any problems are the customers? They broke my radio, keyless entry, didn't latch his hood and yet everything was OUR fault? Take it to a dealer is their best line for everything, is their a commission or maybe some shady back workings with the local dealers to get each others business here? They can't drive, get a car stuck, and a customer has to come back to dig their own car out?
I could never have fathomed a business with such poor customer service A manager who proudly boasts her years of management experience I have done management with customer services for the past years myself, and there is no way any of these attitudes would have even been possible in that position It wasn't until my radio was being fixed that anything was offered, and that was a free paint detailing (This was also after watching the Mustang disaster) I looked at her and said I'm sure it is safe to say at this point I will never bring any of my cars here again I'm not looking for anything from them, but I want people to know just how horrible they are
There is a saying that "the customer is always right," and I can say that that is far from the truthIn customer service, the slogan goes "the customer is always the customer." They aren't always right, but they are to be treated with respect To be blatently told that I was a liar, a thief, and that my car was a piece of crap and I knew it? That will not happen again and I will do everything I can to make sure my friends don't have the same experience Sad being I was hoping to add tint to my front windows, put a lift kit on it with some step sides, and a trailer hitch to haul a pop-up, and then their was a hardtop and rino lining for my truck Now I sit here with invoices, and a credit that I hope clears through my bank account and I don't pay twice for this ridiculous mess!