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Byma's Tire & Auto Service Centre Inc

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Reviews Byma's Tire & Auto Service Centre Inc

Byma's Tire & Auto Service Centre Inc Reviews (2)

This was my third attempt to get my remote start repaired, after the previous trip had been a complete replacement of the system, since the initial install 3 months ago. . I dropped my Jeep off in the morning and came home. I called them later in the afternoon and found out that my "skim unit" in my Jeep was bad and that they removed the unit from my car altogether and I had two options. I could take my car to the dealership and have the skim unit replaced and schedule another appointment to have the system reinstalled, or I could just take a refund when I pick the Jeep up. I took the final option. I have drove across town enough (a 30 minute trip each way), and had my Jeep into the garage multiple times. Regardless of fixing the skim unit or not I had no plans on reinstalling through Ziebart. They also asked about my factory key and said that the buttons didn't work and asked if I had a second. I said yes, but the one I gave them worked. They said they tried to replace the battery in it, but it still didn't work. But since I had the second one it should work still. I arrive to pick up my Jeep and found it in the front lot. I pulled out my spare key I brought along, and hit the unlock button, but nothing happened. I went inside and talked to the manager who apologized for the problems with the install and when I asked about my keys not working she blamed me. She said that my keys didn't work when I dropped them off. Odd, I only used my keys to lock my Jeep... I would remember them not honking the horn. I said no, I had it working when I dropped them off. She said sir, it is a used car and there are going to be problems with it. You obviously knew there was a problem with your system that is why you have a brand new key that isn't a factory key. I explained that Jeep keys have a plastic key ring that breaks over time, I had merely replaced the plastic shell around the key so that I had a ring to hang my remote start on, prior to the install, she then pointed out the Energizer battery stating that it wasn't original. I told her that yes, while I had the key opened to put the new plastic on, I had went ahead and replaced the battery. Everything had worked prior to the initial install, and every time it had been in the shop up until me picking it up that day. She then said your keys are in such horrible condition I am taking a picture of them to send to our corporate office so that when you complain to them, which you obviously will, I will have proof that they are in disrepair and it wasn't our problem, you were trying to pass this off on us. She then said if there wasn't an issue to begin with why did I have the multi button system installed when I only needed the single button. I explained that I was told they were out of the single button ones on hand, and that they installed this other instead as a free upgrade. She argued and said that she went back through the inventory from November, and that they had them on hand, obviously my car was broken which is why they upgraded it. After much argument she told me that the key was my problem, I had two options, I could take my refund or not, but either way we were done and I was leaving. I asked to make sure they had cleared my check engine light and she assured me they had, processed my credit as a charge, reversed it, and then issued a credit. (it is now a week later and my bank is still holding $400+ in my account from me because of this...thanks by the way)
I walked out, hopped in the car and started it, only to be greeted with the check engine light. I walked back in and told the manager that it had NOT been cleared and I needed it done before I left. An employee pulled it in, and they had to call a tech at home to have him walk the employee through how to clear the codes. They pulled it back around and I went back out, sat down, and tried to turn the stereo up. The stereo was black. No power to it. No clock, no radio, nothing. I went back in and they told me they had nothing to do with the radio not working, and that it was broken when I dropped it off. I looked at her and said ma'am the only reason I knew it was going to snow today was because I listened to the radio on my way here this morning. After much argument they again pulled my Jeep around and called the tech who came in from home to take a look. After quite some time and a call to the dealership, they figured out which fuse the radio ran through which had indeed blown. They replaced the fuse and pulled it back around for me. When the parked it I reached into my pocket and hit the button on the spare key, only to see the lights flash and the horn honk as I hit the lock button. I pulled the manager to the window and hit the button and showed her that the locks do work and so does the radio, now that they replaced the fuse and it is back to the way I said it was when I dropped it off that morning. She again argued with me stating that they had didn't use or touch the fuse or the door locks. I had given up by this point. I looked at her and said it works the way it did when stopped by the first time, I am just going to leave. I hopped into the Jeep and left.
While I was waiting for the radio repairs a mustang was dropped off to have it detailed and the manager agreed to pull it in overnight to keep it out of the weather. The employee ran out after the customer left and jumped in to pull it around, only to gun it and spin the tires in the snow trying to back out. After several attempts a second employee went out to try to free it himself. After the second employee tried multiple times, the manager opened the door and yelled at him to quit before he fishtailed and hit one of the brand new cars next to it. When he came in, she told him obviously the customer got it stuck when he parked it dropping it off, she would just call him back and have him dig it out, it wasn't their responsibility, and she didn't want to be liable for any damages. Shocked in disbelief I said nothing. The first employee then ran out and went to pull a SUV around, and did the same thing, slamming on the gas, spinning the tires in reverse, but this time not getting it stuck. Did I mention this is all in the middle of a snow storm getting 4-7 inches? She had no right to be trying to drive like that!
Today my brother dropped his truck off to have the factory paid detailing completed. When he left he drove down the street only to have his hood pop up, he quickly pulled over and secured it, but called the shop to let them know that they forgot to fully latch the hood. They told him that they had no reason to be under the hood and that he should take his truck into the dealership, it is obviously a faulty latch. He said yeah right, just like that blue jeep last week with the faulty security system? Of course the store manager called him back very quickly and apologized stating that they had indeed gotten under the hood and was sorry for the problems.
So is that how everything works with Ziebart. Any problems are the customers? They broke my radio, keyless entry, didn't latch his hood and yet everything was OUR fault? Take it to a dealer is their best line for everything, is their a commission or maybe some shady back workings with the local dealers to get each others business here? They can't drive, get a car stuck, and a customer has to come back to dig their own car out?
I could never have fathomed a business with such poor customer service. A manager who proudly boasts her 20 years of management experience. I have done management with customer services for the past 15 years myself, and there is no way any of these attitudes would have even been possible in that position. It wasn't until my radio was being fixed that anything was offered, and that was a free paint detailing. (This was also after watching the Mustang disaster) I looked at her and said I'm sure it is safe to say at this point I will never bring any of my cars here again. I'm not looking for anything from them, but I want people to know just how horrible they are.
There is a saying that "the customer is always right," and I can say that that is far from the truth. In customer service, the slogan goes "the customer is always the customer." They aren't always right, but they are to be treated with respect. To be blatently told that I was a liar, a thief, and that my car was a piece of crap and I knew it? That will not happen again and I will do everything I can to make sure my friends don't have the same experience. Sad being I was hoping to add tint to my front windows, put a lift kit on it with some step sides, and a trailer hitch to haul a pop-up, and then their was a hardtop and rino lining for my truck. Now I sit here with 3 invoices, and a credit that I hope clears through my bank account and I don't pay twice for this ridiculous mess!

We have had four cars protected with the Ziebart package; paint, fabric, rust and underbody and have been very satisfied !! Our cars have looked great and have had no rust on them when we have traded them in. We would not use any other product !

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