We sincerely apologize for the delay in getting the swing set install corrected and the trash left on site for an extended period of timeDepending on scheduling and availability of installers, we can experience some delays in correcting warranty-related claims, but it shouldn’t have taken as long
as it did in this caseRegarding the trash, there was a misunderstanding of the job scope and the sub-contractor made a mistake in leaving the equipment out for trash piwhen, instead, he was responsible for picking this up and disposing of itAgain, it should NOT have taken as long as it did to rectify this issue, but as of today, June 9th, 2017, the installer has come by to pick this up and dispose of properlyIf there are any additional issues or concerns regarding this order, the customer can contact me directly and I’ll be more than happy to address them promptlyMy information is below in my signature. Sincerely, *** *** ***BYO Recreation, Inc.*** *** *** *** *** *** ***Phone: *** ***Direct: ***Fax: ***
We sincerely apologize for the delay in getting the swing set install corrected and the trash left on site for an extended period of timeDepending on scheduling and availability of installers, we can experience some delays in correcting warranty-related claims, but it shouldn’t have taken as long
as it did in this caseRegarding the trash, there was a misunderstanding of the job scope and the sub-contractor made a mistake in leaving the equipment out for trash piwhen, instead, he was responsible for picking this up and disposing of itAgain, it should NOT have taken as long as it did to rectify this issue, but as of today, June 9th, 2017, the installer has come by to pick this up and dispose of properlyIf there are any additional issues or concerns regarding this order, the customer can contact me directly and I’ll be more than happy to address them promptlyMy information is below in my signature. Sincerely, *** *** ***BYO Recreation, Inc.*** *** *** *** *** *** ***Phone: *** ***Direct: ***Fax: ***