Byram Healthcare Centers, Inc

At this time, I have been contacted
directly by Byram Healthcare regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
They finally set me up on a payment plan but I still feel they shipped me much more of the product than they should haveIf they had only sent me a few to test it I might have known it doesn't work in extreme temperatures
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding Byram Healthcare has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
They called me and zeroed my account########Sincerely,*** ***

Patient has been contacted and made aware BCBS recouped there fund on 06/**/
BCBS overpaid Byram for this invoice, stating $was patient responsibilityWhich her HSA sent in a check for the remaining balance, and there would not be a refund to issue since BCBS
recouped.Patient understood what happen and was okay this the outcomeShe states she will call BCBS to see if they will refund her the moneyThank you,
Kareeta L***
Billing Liaison- Supervisor
Byram Healthcare
*** ***
*** ***
*** ***
*** ***
*

The business has responded.  Please see below:
Account was audited and confirmed the customer's attestation that a refund was due to him in the amount of $36.97. A request for a check...

was submitted to our Accounting office 04/**/16. I have confirmation that the check was issued. The check date is 04/**/16; the check number is [redacted]; the amount of the check is $36.97;the check was issued to the Complainant. thank you.

The business has responded.  Please see below:
We have received the complaint for Aetna beneficiary [redacted] concerning her breast pump supply with a ship date of 8/**/2013....

The claim for the beast pump was billed timely & denied by Aetna as non-covered on 9/**/13 & applying the balance of $252.50 as the patient’s responsibility. [redacted] has also attempted to have the claim reconsidered on 12/2013 to Aetna’s escalation unit with no change in their decision. We further confirmed on 12/**/14 from [redacted] at Aetna) that the plan had sent the EOB (explanation of benefits) notice to the member confirming the denial of the breast pump and applying the balance to the member’s responsibility on 9/**/2013. [redacted] also confirmed that the claim was originally denied for non-covered & did not meet the medical necessity requirements by the member’s individual plan; reference # for the call is [redacted] As a patient advocate, we have decided to write off this balance. This claim is not at a zero balance. I hope this response clarifies [redacted]’s concern related to her breast pump supply order. If there are any additional questions or concerns, please contact me directly at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
The check has been received to my satisfaction and I consider the matter closed.
Thank you Revdex.com.
Sincerely,
[redacted]

Sadly, due to health issues we rely on companies like Byram Healthcare to provide us with equipment we need. From the beginning we have had issues with them. They would bill us incorrectly then blame it on our insurance company. They have repeatedly given us incorrect orders. I have contacted them multiple times and their customer service agents have no idea what they are even talking about and contradict themselves throughout phone calls. Recently, they sent us a bill over 8 months late. I'm sure in an effort to get more money as the order was received in October of 2015. When I called to set up a payment plan, because they also sent that bill with another one, they said the payment plan is 50% today and the remainder is due in 30 days. That is not a payment plan. And healthcare equipment and supplies are not cheap. I have tried to pay the bill online and it doesn't seem to be working. I then tried to pay off the bill over the phone and they don't answer, it just goes to a machine. I have yet to receive a phone call from them. I am highly dissatisfied with the lack of customer service they have offered.

initial;">I would like to sincerely apologize for the inconvenience we may have caused [redacted]. I attempted to contact him to see if I can understand the events that took place to investigate this complaint further. I have not received a phone call back. Due to HIPAA rules I cannot go into details in this forum but would like to further discuss directly with [redacted]. Thanks,[redacted], Customer ServiceByram Healthcarephone: ###-###-####email: [redacted]website: www.byramhealthcare.com