In Apr of this year Byram sent my husband 3 months of his diabetic supplies instead of the usual 1. For this they needed a prescription to enable insurance to be billed.
When I received the first inv, I called them, they explained the problem, I called the doctor's office and they sent a fax of the prescription. The doctor's office have called them repeatedly also.
This happened each month that I received an inv.
In July we rec'd an inv telling us that this a/c is now being sent to collections. I wrote to the address on the remittance slip informing them that I would welcome collections getting involved in the hope they would be more efficient than the billing dept at Byram.
Fast forward to Oct. We did receive a collections letter, but I was disappointed to find out that as they haven't purchased the debt, I would still have to speak to Byram billing.
I asked if I might speak to a supervisor as this is getting out of hand now.
I was assured by the lady who answered the phone that she could help me and she wouldn't escalate my call .
She put me on hold for a while and came back and told me the same as I've been hearing for 6 months.
When I pushed her, she admitted that she's based in the Philippines. This might explain why a), she had no idea of the letter I sent to Georgia and b) why I had trouble understanding her and she understanding me.
Eventually I lost patience and told her that what needed to happen was for her to find somebody competent enough to attach the fax to the original Apr account and that would solve the problem. They have obviously rec'd the fax as the next package of supplies was sent out with no issues.
She told me that she would email the account details to a senior billing specialist ( scared to even use that word) and I would receive a reply within 3/4 days.
I called the order dept and asked to be transferred to a complaints dept and not back to the Philippines. Guess where I ended up?
I find this an appalling company to deal with. They want to make money by supplying medical equipment but seemingly don't want to pay to have an efficient billing/accounting team. The complaints dept numbers direct you back to the same team.
If at this point it is too late for them to bill insurance, then they should write this off as a bad debt and not penalise a customer because of their incompetence.
Absolutely appalling way to do business
The billing department has been horrendous in their professionalism and communication. I currently have 2 issue with this company and cannot speak to anyone to solve the problem. I will file a complaint with the BBB. Sad to see a company like this in the health care field.
To: Revdex.comRe: [redacted] *, Byram Healthcare acct # [redacted] , Revdex.com complaint ID [redacted] .The following is a response to a complaint from the above referenced patientThank you for the opportunity to respond to this issue.There were several delays with the order in question, while we were waiting for an RX for infusion setsAlso, when the client asked to pick the supplies up at our warehouse near her home rather than wait for the delivery, the supplies were on back order in that warehouseAfter several attempts to get her supplies, we agreed to send to the client box of infusion sets and box of cartridges as a courtesy order (no-charge).The delays were due to a missing RX, which we have to obtain from the physicianBecause we approved a one month courtesy (no-charge order), we don’t believe we are obligated to provide two months’ worth of courtesy suppliesIn our opinion, this issue was resolved when we provided a courtesy order to the client.Please be assured that Byram is committed to providing high quality products and service to our clientsOur goal is to make sure our clients are satisfied with the service they receiveIf you have questions, please do not hesitate to contact me at [redacted] Regards,Amy C [redacted] Director CSByram Healthcare
To whom it may concern,After reviewing the account, the insurance did make a payment on 02/15/at an out of network levelWe did receive from the insurance payer stating this claim would be reprocessedThe rep who took the call did not place the account on hold until the claim was reviewed by the insuranceThis error caused the invoice to move in to a collection statusI have removed to have this claim check by the billers on the status of payment by the payerI also called and left the patient a voicemail informing her that the called has been removed and to give Byram a call back for more detail information.Please feel free to contact me with any question or concerns.Thank you,Kareeta L***Billing Liaison- Supervisor Byram Healthcarephone: 866-791-5797direct: 630-437-9222fax: 630-225-5248email: [redacted] @byramhealthcare.comwebsite: www.byramhealthcare.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Portions of the response are unclear, there is no response to the rude service I received from accounting when I initially called to try to fix the error and, most importantly, no response to how the error of sending me to collections will be removed from my credit report Sincerely, [redacted] ***
Sadly, due to health issues we rely on companies like Byram Healthcare to provide us with equipment we needFrom the beginning we have had issues with themThey would bill us incorrectly then blame it on our insurance companyThey have repeatedly given us incorrect ordersI have contacted them multiple times and their customer service agents have no idea what they are even talking about and contradict themselves throughout phone callsRecently, they sent us a bill over months lateI'm sure in an effort to get more money as the order was received in October of When I called to set up a payment plan, because they also sent that bill with another one, they said the payment plan is 50% today and the remainder is due in daysThat is not a payment planAnd healthcare equipment and supplies are not cheap I have tried to pay the bill online and it doesn't seem to be workingI then tried to pay off the bill over the phone and they don't answer, it just goes to a machineI have yet to receive a phone call from themI am highly dissatisfied with the lack of customer service they have offered
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Hello, This customer has two accounts in our system One hasn't had any activity since The other doesn't has invoices on it ranging from 5/12/to 5/10/ All notes and orders look to be in order None of the comments or notes on the account point to web access issues or order problems I instructed a manager to call this customer today 6/7/to check in to the issue This customer was not home so manager left message
To whom it may concern,After reviewing patient issues, I did understand the patient's concernsI have contacted the patient to review the corrective action concerns, and the collection issueThe patient has been informed that the management team takes the complaints very serious, and is now been addressed by the management team.By viewing the calls and corrective action if neededI reviewed the collection issue with the patient, I informed her that when she called to give updated insurance information, the rep did not remove from the patient's responsibility that caused the collection errorI did assure the patient that this invoice had not been reported to the credit bureau.I has informed the patient that after my review we have now updated the NPI, and the claim has been resubmitted to the insurance.Please feel free to contact me with any questions or concerns.thank you,Kareeta L***Billing Liaison- Supervisor Byram Healthcarephone: 866-791-5797direct: 630-437-9222fax: 630-225-5248email: [redacted] @byramhealthcare.comwebsite: www.byramhealthcare.com
initial;">I would like to sincerely apologize for the inconvenience we may have caused [redacted] ***I attempted to contact him to see if I can understand the events that took place to investigate this complaint furtherI have not received a phone call backDue to HIPAA rules I cannot go into details in this forum but would like to further discuss directly with [redacted] ***Thanks, [redacted] , Customer ServiceByram Healthcarephone: ###-###-####email: [redacted] website: www.byramhealthcare.com
February 2, 2017Revdex.comAttn: [redacted] , Resolutions ConsultantID # [redacted] Re: Revdex.com ComplaintThe following is a response from Byram Healthcare to complaint ID# [redacted] Thank you for tho opportunity toprovide a responseWe have reviewed the account history for the client and have determined the following: 05/16/Client was set up on a month payment plan effective 06/30/2016.Client authorized us to automatically withdraw the payment of$effective 06/30/and wasinformed that there would no longer be statements mailed out to her for the invoices included in thepayment plan which included inv# [redacted] , inv# [redacted] and inv# [redacted] .When Byram attempted to run her payment on 06/30/2016, the card was declined, therefore, she wasremoved from her payment plan.On 07/25/2016, Client updated her Credit Card information online and was advised that she would needto speak to a live representative to complete the change and that a credit card authorization form would beemailed to her to fax back to us at 630-225-Attn: Chris.Her new payment plan was defaulted on 11/23/due to Byram Healthcare not receiving the creditcard authorization form.On 01/10/2017, she contacted Byram Healthcare via Live Chat on the web and stated that she did in factreturn the formAt that time she was advised that it was patient responsibility to ensure her payments arebeing taken out as per the agreement.Client was not sent to collections at any timeShe ended up making the payments as follows:Date of service: 04/22/2016$paid on 01/11/2016Balance: $0Date of service: 02/23/2016$paid on 08/36/302+$paid on 01/11/2016Balance: $0Date of Service: 12/16/2015$paid on 07/25/2016Balance: $0Please be assured that Byram is committed to providing high quality products and service to our clientsOur goal isto make sure our clients are satisfied with the service they receive.If you have questions, please do not hesitate to contact me at the number listed belowWe look forward toservicing this client's supply needs in the future Very Truly yours, Jeff G [redacted] Byram HealthcareDirector, QAPhone: 914-286-2016Fax: 914-286-
When I received the first inv, I called them, they explained the problem, I called the doctor's office and they sent a fax of the prescription. The doctor's office have called them repeatedly also.
This happened each month that I received an inv.
In July we rec'd an inv telling us that this a/c is now being sent to collections. I wrote to the address on the remittance slip informing them that I would welcome collections getting involved in the hope they would be more efficient than the billing dept at Byram.
Fast forward to Oct. We did receive a collections letter, but I was disappointed to find out that as they haven't purchased the debt, I would still have to speak to Byram billing.
I asked if I might speak to a supervisor as this is getting out of hand now.
I was assured by the lady who answered the phone that she could help me and she wouldn't escalate my call .
She put me on hold for a while and came back and told me the same as I've been hearing for 6 months.
When I pushed her, she admitted that she's based in the Philippines. This might explain why a), she had no idea of the letter I sent to Georgia and b) why I had trouble understanding her and she understanding me.
Eventually I lost patience and told her that what needed to happen was for her to find somebody competent enough to attach the fax to the original Apr account and that would solve the problem. They have obviously rec'd the fax as the next package of supplies was sent out with no issues.
She told me that she would email the account details to a senior billing specialist ( scared to even use that word) and I would receive a reply within 3/4 days.
I called the order dept and asked to be transferred to a complaints dept and not back to the Philippines. Guess where I ended up?
I find this an appalling company to deal with. They want to make money by supplying medical equipment but seemingly don't want to pay to have an efficient billing/accounting team. The complaints dept numbers direct you back to the same team.
If at this point it is too late for them to bill insurance, then they should write this off as a bad debt and not penalise a customer because of their incompetence.
Absolutely appalling way to do business
To: Revdex.comRe: [redacted] *, Byram Healthcare acct # [redacted] , Revdex.com complaint ID [redacted] .The following is a response to a complaint from the above referenced patientThank you for the opportunity to respond to this issue.There were several delays with the order in question, while we were waiting for an RX for infusion setsAlso, when the client asked to pick the supplies up at our warehouse near her home rather than wait for the delivery, the supplies were on back order in that warehouseAfter several attempts to get her supplies, we agreed to send to the client box of infusion sets and box of cartridges as a courtesy order (no-charge).The delays were due to a missing RX, which we have to obtain from the physicianBecause we approved a one month courtesy (no-charge order), we don’t believe we are obligated to provide two months’ worth of courtesy suppliesIn our opinion, this issue was resolved when we provided a courtesy order to the client.Please be assured that Byram is committed to providing high quality products and service to our clientsOur goal is to make sure our clients are satisfied with the service they receiveIf you have questions, please do not hesitate to contact me at [redacted] Regards,Amy C [redacted] Director CSByram Healthcare
To whom it may concern,After reviewing the account, the insurance did make a payment on 02/15/at an out of network levelWe did receive from the insurance payer stating this claim would be reprocessedThe rep who took the call did not place the account on hold until the claim was reviewed by the insuranceThis error caused the invoice to move in to a collection statusI have removed to have this claim check by the billers on the status of payment by the payerI also called and left the patient a voicemail informing her that the called has been removed and to give Byram a call back for more detail information.Please feel free to contact me with any question or concerns.Thank you,Kareeta L***Billing Liaison- Supervisor Byram Healthcarephone: 866-791-5797direct: 630-437-9222fax: 630-225-5248email: [redacted] @byramhealthcare.comwebsite: www.byramhealthcare.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Portions of the response are unclear, there is no response to the rude service I received from accounting when I initially called to try to fix the error and, most importantly, no response to how the error of sending me to collections will be removed from my credit report Sincerely, [redacted] ***
Sadly, due to health issues we rely on companies like Byram Healthcare to provide us with equipment we needFrom the beginning we have had issues with themThey would bill us incorrectly then blame it on our insurance companyThey have repeatedly given us incorrect ordersI have contacted them multiple times and their customer service agents have no idea what they are even talking about and contradict themselves throughout phone callsRecently, they sent us a bill over months lateI'm sure in an effort to get more money as the order was received in October of When I called to set up a payment plan, because they also sent that bill with another one, they said the payment plan is 50% today and the remainder is due in daysThat is not a payment planAnd healthcare equipment and supplies are not cheap I have tried to pay the bill online and it doesn't seem to be workingI then tried to pay off the bill over the phone and they don't answer, it just goes to a machineI have yet to receive a phone call from themI am highly dissatisfied with the lack of customer service they have offered
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Hello, This customer has two accounts in our system One hasn't had any activity since The other doesn't has invoices on it ranging from 5/12/to 5/10/ All notes and orders look to be in order None of the comments or notes on the account point to web access issues or order problems I instructed a manager to call this customer today 6/7/to check in to the issue This customer was not home so manager left message
To whom it may concern,After reviewing patient issues, I did understand the patient's concernsI have contacted the patient to review the corrective action concerns, and the collection issueThe patient has been informed that the management team takes the complaints very serious, and is now been addressed by the management team.By viewing the calls and corrective action if neededI reviewed the collection issue with the patient, I informed her that when she called to give updated insurance information, the rep did not remove from the patient's responsibility that caused the collection errorI did assure the patient that this invoice had not been reported to the credit bureau.I has informed the patient that after my review we have now updated the NPI, and the claim has been resubmitted to the insurance.Please feel free to contact me with any questions or concerns.thank you,Kareeta L***Billing Liaison- Supervisor Byram Healthcarephone: 866-791-5797direct: 630-437-9222fax: 630-225-5248email: [redacted] @byramhealthcare.comwebsite: www.byramhealthcare.com
initial;">I would like to sincerely apologize for the inconvenience we may have caused [redacted] ***I attempted to contact him to see if I can understand the events that took place to investigate this complaint furtherI have not received a phone call backDue to HIPAA rules I cannot go into details in this forum but would like to further discuss directly with [redacted] ***Thanks, [redacted] , Customer ServiceByram Healthcarephone: ###-###-####email: [redacted] website: www.byramhealthcare.com
February 2, 2017Revdex.comAttn: [redacted] , Resolutions ConsultantID # [redacted] Re: Revdex.com ComplaintThe following is a response from Byram Healthcare to complaint ID# [redacted] Thank you for tho opportunity toprovide a responseWe have reviewed the account history for the client and have determined the following: 05/16/Client was set up on a month payment plan effective 06/30/2016.Client authorized us to automatically withdraw the payment of$effective 06/30/and wasinformed that there would no longer be statements mailed out to her for the invoices included in thepayment plan which included inv# [redacted] , inv# [redacted] and inv# [redacted] .When Byram attempted to run her payment on 06/30/2016, the card was declined, therefore, she wasremoved from her payment plan.On 07/25/2016, Client updated her Credit Card information online and was advised that she would needto speak to a live representative to complete the change and that a credit card authorization form would beemailed to her to fax back to us at 630-225-Attn: Chris.Her new payment plan was defaulted on 11/23/due to Byram Healthcare not receiving the creditcard authorization form.On 01/10/2017, she contacted Byram Healthcare via Live Chat on the web and stated that she did in factreturn the formAt that time she was advised that it was patient responsibility to ensure her payments arebeing taken out as per the agreement.Client was not sent to collections at any timeShe ended up making the payments as follows:Date of service: 04/22/2016$paid on 01/11/2016Balance: $0Date of service: 02/23/2016$paid on 08/36/302+$paid on 01/11/2016Balance: $0Date of Service: 12/16/2015$paid on 07/25/2016Balance: $0Please be assured that Byram is committed to providing high quality products and service to our clientsOur goal isto make sure our clients are satisfied with the service they receive.If you have questions, please do not hesitate to contact me at the number listed belowWe look forward toservicing this client's supply needs in the future Very Truly yours, Jeff G [redacted] Byram HealthcareDirector, QAPhone: 914-286-2016Fax: 914-286-