In regards to Mr [redacted] vehicle repairs, the timeline of events is as follows: 1/Vehicle is towed in (mileage on tow bill 2281, see attached bill) Front desk opens ticket using mileage from the estimate (see attached) [redacted] provides which is (trip mileage) 1/ [redacted] submits supplement to [redacted] Calls customer with update 1/ Supplement is approved, customer is updated 1/ Customer is called, parts ETA is 1/20, Mr [redacted] is not happyHe was told its because his car is too new and parts are not readily available yet1/ Customer updated-Door came in, car in paintWill update on Tuesday, 1/1/Updated customer- still waiting on one more part to come inWill call again on 1/1/Emailed customer with update-"Still waiting on that one partWill call again tomorrow" 1/- Customer responded to an email update-"Thank you, [redacted] " 1/at 3:22pm Called customer- Car is done 4:46PM Mr [redacted] and his wife came to pick up carAt the delivery he noticed the mileage was incorrect on his detailed invoice and we quickly wanted to correct it for himHe refused to let usI showed him the pictures attached proving it was a mistake on our part and ***'s, that they used the trip mileage [redacted] and [redacted] (manager) both walked Mr [redacted] out to his vehicle to show him how you see the trip mileage and the actual mileage and that [redacted] wrote down the wrong one, and that our front desk staff should not have used the estimate mileage to open the ticketMr [redacted] still refused to listen or look at our picturesHe then said he was going to call the Revdex.com to report thisThere was no satifying him at this pointMr [redacted] left and called our GM the very next dayMr [redacted] called on 1/and I happened to pick up the callMr [redacted] threatend to call Revdex.com if we didnt pay him $1000; $for his deductible cost and the rest for his rentalI then transfered the call to Ralph HowardMr***'s threat then drop to $or else he would call Revdex.com Mr [redacted] , all the evidence is attachedPlease let know if you need anything else, I will do what I can to get it to you Thank you for your help in this matter [redacted]
In regards to Mr. [redacted] vehicle repairs, the timeline of events is as follows: 1/4 Vehicle is towed in (mileage on tow bill 2281, see attached bill) Front desk opens ticket using mileage from the estimate (see...
attached) [redacted] provides which is 1122 (trip mileage) 1/5 [redacted] submits supplement to [redacted] Calls customer with update 1/9 Supplement is approved, customer is updated 1/12 Customer is called, parts ETA is 1/20, Mr. [redacted] is not happy. He was told its because his car is too new and parts are not readily available yet. 1/18 Customer updated-Door came in, car in paint. Will update on Tuesday, 1/24 1/20 Updated customer- still waiting on one more part to come in. Will call again on 1/24 1/24 Emailed customer with update-"Still waiting on that one part. Will call again tomorrow" 1/25 - Customer responded to an email update-"Thank you, [redacted]" 1/26 at 3:22pm Called customer- Car is done. 4:46PM Mr. [redacted] and his wife came to pick up car. At the delivery he noticed the mileage was incorrect on his detailed invoice and we quickly wanted to correct it for him. He refused to let us. I showed him the pictures attached proving it was a mistake on our part and [redacted]'s, that they used the trip mileage. [redacted] and [redacted] (manager) both walked Mr. [redacted] out to his vehicle to show him how you see the trip mileage and the actual mileage and that [redacted] wrote down the wrong one, and that our front desk staff should not have used the estimate mileage to open the ticket. Mr. [redacted] still refused to listen or look at our pictures. He then said he was going to call the Revdex.com to report this. There was no satifying him at this point. Mr. [redacted] left and called our GM the very next day. Mr. [redacted] called on 1/27 and I happened to pick up the call. Mr. [redacted] threatend to call Revdex.com if we didnt pay him $1000; $500 for his deductible cost and the rest for his rental. I then transfered the call to Ralph Howard. Mr. [redacted]'s threat then drop to $500 or else he would call Revdex.com. Mr. [redacted], all the evidence is attached. Please let know if you need anything else, I will do what I can to get it to you. Thank you for your help in this matter. [redacted]
[redacted]
[redacted]
In regards to Mr [redacted] vehicle repairs, the timeline of events is as follows: 1/Vehicle is towed in (mileage on tow bill 2281, see attached bill) Front desk opens ticket using mileage from the estimate (see attached) [redacted] provides which is (trip mileage) 1/ [redacted] submits supplement to [redacted] Calls customer with update 1/ Supplement is approved, customer is updated 1/ Customer is called, parts ETA is 1/20, Mr [redacted] is not happyHe was told its because his car is too new and parts are not readily available yet1/ Customer updated-Door came in, car in paintWill update on Tuesday, 1/1/Updated customer- still waiting on one more part to come inWill call again on 1/1/Emailed customer with update-"Still waiting on that one partWill call again tomorrow" 1/- Customer responded to an email update-"Thank you, [redacted] " 1/at 3:22pm Called customer- Car is done 4:46PM Mr [redacted] and his wife came to pick up carAt the delivery he noticed the mileage was incorrect on his detailed invoice and we quickly wanted to correct it for himHe refused to let usI showed him the pictures attached proving it was a mistake on our part and ***'s, that they used the trip mileage [redacted] and [redacted] (manager) both walked Mr [redacted] out to his vehicle to show him how you see the trip mileage and the actual mileage and that [redacted] wrote down the wrong one, and that our front desk staff should not have used the estimate mileage to open the ticketMr [redacted] still refused to listen or look at our picturesHe then said he was going to call the Revdex.com to report thisThere was no satifying him at this pointMr [redacted] left and called our GM the very next dayMr [redacted] called on 1/and I happened to pick up the callMr [redacted] threatend to call Revdex.com if we didnt pay him $1000; $for his deductible cost and the rest for his rentalI then transfered the call to Ralph HowardMr***'s threat then drop to $or else he would call Revdex.com Mr [redacted] , all the evidence is attachedPlease let know if you need anything else, I will do what I can to get it to you Thank you for your help in this matter [redacted]
In regards to Mr. [redacted] vehicle repairs, the timeline of events is as follows: 1/4 Vehicle is towed in (mileage on tow bill 2281, see attached bill) Front desk opens ticket using mileage from the estimate (see...
attached) [redacted] provides which is 1122 (trip mileage) 1/5 [redacted] submits supplement to [redacted] Calls customer with update 1/9 Supplement is approved, customer is updated 1/12 Customer is called, parts ETA is 1/20, Mr. [redacted] is not happy. He was told its because his car is too new and parts are not readily available yet. 1/18 Customer updated-Door came in, car in paint. Will update on Tuesday, 1/24 1/20 Updated customer- still waiting on one more part to come in. Will call again on 1/24 1/24 Emailed customer with update-"Still waiting on that one part. Will call again tomorrow" 1/25 - Customer responded to an email update-"Thank you, [redacted]" 1/26 at 3:22pm Called customer- Car is done. 4:46PM Mr. [redacted] and his wife came to pick up car. At the delivery he noticed the mileage was incorrect on his detailed invoice and we quickly wanted to correct it for him. He refused to let us. I showed him the pictures attached proving it was a mistake on our part and [redacted]'s, that they used the trip mileage. [redacted] and [redacted] (manager) both walked Mr. [redacted] out to his vehicle to show him how you see the trip mileage and the actual mileage and that [redacted] wrote down the wrong one, and that our front desk staff should not have used the estimate mileage to open the ticket. Mr. [redacted] still refused to listen or look at our pictures. He then said he was going to call the Revdex.com to report this. There was no satifying him at this point. Mr. [redacted] left and called our GM the very next day. Mr. [redacted] called on 1/27 and I happened to pick up the call. Mr. [redacted] threatend to call Revdex.com if we didnt pay him $1000; $500 for his deductible cost and the rest for his rental. I then transfered the call to Ralph Howard. Mr. [redacted]'s threat then drop to $500 or else he would call Revdex.com. Mr. [redacted], all the evidence is attached. Please let know if you need anything else, I will do what I can to get it to you. Thank you for your help in this matter. [redacted]
[redacted]
[redacted]