Byrd Palmer & associates Reviews (%countItem)
Byrd Palmer & associates Rating
Address: 9710 Leyland Dr, Myrtle Beach, South Carolina, United States, 29572-5523
Phone: |
Show more...
|
Add contact information for Byrd Palmer & associates
Add new contacts
Spent $120 for application fee Saturday evening 5/2/20. Before 8 am Monday 5/4/20 I emailed & called this office to cancel this application. I've never spoke yet to anyone in person on the phone. *** has messaged to inform me that application fees are nonrefundable. Ive asked her to call me twice but never rung my phone. She informed me via imessage today 5/5/20 that my application fee will not be refunded and she was done talking. I believe as a consumer it is my right to change my mind. It was less than 24-48 hrs. Also, the unprofessionalism and laziness that*** showed made it impossible to be able to do business with this rental property company. She is uninterested in helping. Unfortunately moving & finding a new place to call home requires some care & concern. I am requesting that Byrd Palmer & Associates return my $120 application fee. I would like this business to post true authentic pictures of available properties and allow consumers to make solid & sound decisions. Also this business should no longer advertise on website that application fees are non refundable under any condition. As a consumer I paid this company $120 for them to do nothing and I certainly gained $0.
Refund I would like Byrd Palmer to refund my $120 application fee. They should follow up, do more training, manners, phone etiquette skills, etc. with employees. Delete the NON REFUNDABLE part on website. If this has caused this business some headaches, my suggestion is look over to the ones working that area. Consumers would rather not cancel apps but sometimes it's in our best interest.
RESPONSE AS FOLLOWS:
The above complaint issuer submitted a request to view form for several rental properties on Thursday afternoon.
Byrd Palmer & Associates agent, ***, responded that same day - THURSDAY - at 3:25pm, and then again at 7:09pm. This response let them know the exact way that we were currently handling showings and the process for which to inquire on a home. A copy of that message is below.
"Good afternoon! This is *** with Byrd Palmer & Associates. Thank you so much for your interest in our home for rent. In light of the current pandemic, we have changed our showing process a bit. What we are doing is sending a link of our property listings as well as following up with videos of a virtual tour/walk-through. From there, if you are interested in seeing the property in person we can just have a quick pre-screening conversation and then set up a private showing. We have stopped public showings to keep everyone safe and healthy during this time. You can view details and photos of all of our homes online at our website at ***. Please let me know if you'd like me to send you the virtual tour videos (via text). I'm happy to assist in any way I can and would love to help you find a home! ***, Property Manager, Byrd Palmer & Associates, ***"
The COMPLAINANT, then, did not respond to that message until several days later - Saturday afternoon, texting at 4:03pm asking if a property was still available. And when our agent hadn't responded within less than 2 hrs - during closed hours, they submitted three applications at 6:01pm on Saturday. Our office is not open on the weekend, but the above process to see and proceed with interest on a home was previously outlined to them.
At no time did they state they were planning to submit an application or we'd have asked them not to submit an application prior to seeing the home because that is our process. Furthermore, we had already explained the showing and interest process rather explicitly in our communication on Thursday.
When the COMPLAINANT submitted all three applications on Saturday evening, they saw the following statement listed THREE TIMES under the terms of agreement prior to submitting payment for the application.
"Application Fee (nonrefundable). You have delivered to our representative an application fee in the amount indicated below, and this payment partially defrays the cost of administrative paperwork. It's nonrefundable."
That fee is received by a 3rd party processor that runs screening reports for our applications. It's nonrefundable and that is policy, which is why it is clearly stated on our website and why we always tell prospects not to fill out an application until they've seen a home and spoken with us. We don't profit from application fees and we do not want people to waste money on applications if a property already has a pending application or for some reason the home will not be a good fit, which is why we have a process in place.
As far as the photos... the photos of the property are true to nature and exactly as shown. The HOA community backs up to unfinished land which includes some overgrown grass and tall trees. The property itself is well maintained and as shown in the photos online. The COMPLAINANT stated that the reason they wanted their money back is because the photos didn't show the tall grass on the unfinished land. Had they followed the process that was outlined in their communications on Thursday, they would have received the virtual tour videos, which did in fact have footage of the outside, front and back. That said, we still would have required pre-screening questions and an in-person showing prior to asking them to submit an application or any fees.
The COMPLAINANTS were aware of our process in advance of filling out an application. Additionally, they bypassed the "no refund" warning three times prior to submitting it. All of this was explained several times to the them, both via text message and email, but they continued to make contact and became very impolite, at which point the agent ceased back and forth contact.
Everything was outlined to them prior and they didn't respond until 3 days later (Saturday), and then filled out an application online 2 hrs later without ever having spoken to anyone about the home.
Unfortunately, the applicants had jumped ahead prior to viewing the property and applied/paid the fees, and ignored the alert about fees being non-refundable.
Again, we do not feel that our office has acted inappropriately, nor should we have to absorb the cost for their negligence to the processes and policies. We do a great deal of business with prospective tenants and our communication is prompt and friendly.
Spent $120 for application fee Saturday evening 5/2/20. Before 8 am Monday 5/4/20 I emailed & called this office to cancel this application. I've never spoke yet to anyone in person on the phone. *** has messaged to inform me that application fees are nonrefundable. Ive asked her to call me twice but never rung my phone. She informed me via imessage today 5/5/20 that my application fee will not be refunded and she was done talking. I believe as a consumer it is my right to change my mind. It was less than 24-48 hrs. Also, the unprofessionalism and laziness that*** showed made it impossible to be able to do business with this rental property company. She is uninterested in helping. Unfortunately moving & finding a new place to call home requires some care & concern. I am requesting that Byrd Palmer & Associates return my $120 application fee. I would like this business to post true authentic pictures of available properties and allow consumers to make solid & sound decisions. Also this business should no longer advertise on website that application fees are non refundable under any condition. As a consumer I paid this company $120 for them to do nothing and I certainly gained $0.
Refund I would like Byrd Palmer to refund my $120 application fee. They should follow up, do more training, manners, phone etiquette skills, etc. with employees. Delete the NON REFUNDABLE part on website. If this has caused this business some headaches, my suggestion is look over to the ones working that area. Consumers would rather not cancel apps but sometimes it's in our best interest.
RESPONSE AS FOLLOWS:
The above complaint issuer submitted a request to view form for several rental properties on Thursday afternoon.
Byrd Palmer & Associates agent, ***, responded that same day - THURSDAY - at 3:25pm, and then again at 7:09pm. This response let them know the exact way that we were currently handling showings and the process for which to inquire on a home. A copy of that message is below.
"Good afternoon! This is *** with Byrd Palmer & Associates. Thank you so much for your interest in our home for rent. In light of the current pandemic, we have changed our showing process a bit. What we are doing is sending a link of our property listings as well as following up with videos of a virtual tour/walk-through. From there, if you are interested in seeing the property in person we can just have a quick pre-screening conversation and then set up a private showing. We have stopped public showings to keep everyone safe and healthy during this time. You can view details and photos of all of our homes online at our website at ***. Please let me know if you'd like me to send you the virtual tour videos (via text). I'm happy to assist in any way I can and would love to help you find a home! ***, Property Manager, Byrd Palmer & Associates, ***"
The COMPLAINANT, then, did not respond to that message until several days later - Saturday afternoon, texting at 4:03pm asking if a property was still available. And when our agent hadn't responded within less than 2 hrs - during closed hours, they submitted three applications at 6:01pm on Saturday. Our office is not open on the weekend, but the above process to see and proceed with interest on a home was previously outlined to them.
At no time did they state they were planning to submit an application or we'd have asked them not to submit an application prior to seeing the home because that is our process. Furthermore, we had already explained the showing and interest process rather explicitly in our communication on Thursday.
When the COMPLAINANT submitted all three applications on Saturday evening, they saw the following statement listed THREE TIMES under the terms of agreement prior to submitting payment for the application.
"Application Fee (nonrefundable). You have delivered to our representative an application fee in the amount indicated below, and this payment partially defrays the cost of administrative paperwork. It's nonrefundable."
That fee is received by a 3rd party processor that runs screening reports for our applications. It's nonrefundable and that is policy, which is why it is clearly stated on our website and why we always tell prospects not to fill out an application until they've seen a home and spoken with us. We don't profit from application fees and we do not want people to waste money on applications if a property already has a pending application or for some reason the home will not be a good fit, which is why we have a process in place.
As far as the photos... the photos of the property are true to nature and exactly as shown. The HOA community backs up to unfinished land which includes some overgrown grass and tall trees. The property itself is well maintained and as shown in the photos online. The COMPLAINANT stated that the reason they wanted their money back is because the photos didn't show the tall grass on the unfinished land. Had they followed the process that was outlined in their communications on Thursday, they would have received the virtual tour videos, which did in fact have footage of the outside, front and back. That said, we still would have required pre-screening questions and an in-person showing prior to asking them to submit an application or any fees.
The COMPLAINANTS were aware of our process in advance of filling out an application. Additionally, they bypassed the "no refund" warning three times prior to submitting it. All of this was explained several times to the them, both via text message and email, but they continued to make contact and became very impolite, at which point the agent ceased back and forth contact.
Everything was outlined to them prior and they didn't respond until 3 days later (Saturday), and then filled out an application online 2 hrs later without ever having spoken to anyone about the home.
Unfortunately, the applicants had jumped ahead prior to viewing the property and applied/paid the fees, and ignored the alert about fees being non-refundable.
Again, we do not feel that our office has acted inappropriately, nor should we have to absorb the cost for their negligence to the processes and policies. We do a great deal of business with prospective tenants and our communication is prompt and friendly.