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Byrd's Garage & 24 Hour Towing

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Byrd's Garage & 24 Hour Towing Reviews (1)

BYRD'S GARAGE WAS CALLED BY THE LOCAL POLICE ON 7-18-16 TO PULL ONE OF OUR TRUCK/TRAILER COMBOS OUT OF THE DITCH IN [redacted], NC. THE TRAILER HAD AN 8X12 STORAGE BUILDING LOADED ON IT. WE ARE A TRUCKING COMPANY LOCATED 2 HOURS FROM [redacted], NC AND DID NOT KNOW WHO TO CALL IN THIS SITUATION. THEY CAME OUT, SPENT NO MORE THAN 2 HOURS WITH THE WHOLE PROCESS, CHARGED US $2250.00 FOR TOWING, $1610.00 FOR LABOR, $100.00 FOR 1 NIGHT STORAGE AND A 5% CONVENIENCE FEE OF $198.00 FOR USING A CREDIT CARD TO PAY. TOTAL CHARGES WERE $4158.00. KNOWING THAT WE WERE IN A BIND AND HAD TO PAY WHATEVER FEES THE COMPANY INVOICED, WE WERE GROSSLY OVERCHARGED. WHEN WE SPOKE WITH THE OWNER OF THE GARAGE THE NEXT DAY, 7-19-16, WHEN WE WENT AND PICKED THE DISABLED TRUCK UP OURSELVES, HE INFORMED US THAT THEY WOULD BRING THE TRAILER BACK TO OUR LOCATION THE NEXT MORNING FOR AN ADDITIONAL $1100.00. WE AGREED TO THE PRICE AND LOOKED FOR THE DRIVER THE NEXT DAY, 7/20/16. NO ONE EVER SHOWED UP AND WE WERE NOT NOTIFIED OF ANY REASON. I CALLED THE OWNER AGAIN ON 7/20/16 WHEN THE DRIVER DID NOT SHOW UP AND WAS TOLD THEY "DIDN'T HAVE TIME AND WOULD NOT BE ABLE TO BRING THE TRAILER BACK UNTIL MONDAY, JULY 25, 2016". HE ASKED ME THEN IF WE HAD A "LIFT" TO GET THE TRAILER OFF OF HIS TRUCK WHEN HE GOT HERE WITH IT, I INFORMED HIM WE DID NOT HAVE A LIFT ONLY SMALL FORKLIFTS. HIS PRICE OF $1100.00 INCLUDED UNLOADING THE DAMAGED TRAILER HIMSELF WHEN HE GOT HERE WITH IT. I ALSO TOLD HIM WE WERE NOT PAYING ANY FURTHER STORAGE FEES FOR THE TRAILER AND HE AGREED SAYING THEY WOULD NOT CHARGE ANY MORE STORAGE FEES FOR THE TRAILER. WHEN THE DRIVER SHOWED UP AT OUR LOCATION ON 7-25-16, HE HAD NO MEANS OF UNLOADING THE TRAILER. WE HAD TO SEND SEVERAL OF OUR EMPLOYEES WITH SEVERAL OF OUR OWN FORKLIFTS TO TRY AND FIGURE OUT A WAY TO UNLOAD THE DAMAGED TRAILER OURSELVES, EVEN THOUGH THIS SERVICE WAS SUPPOSEDLY INCLUDED IN THE $1100.00 TOWING CHARGE. THE DRIVER RAN OUT OF DIESEL FUEL WHILE ON OUR LOCATION AND WE HAD TO SUPPLY HIM WITH ENOUGH DIESEL FUEL TO FILL HIS TANK ENOUGH TO MOVE HIS TRUCK. AFTER THE WHOLE ORDEAL WAS OVER, AND OUR OWN EMPLOYEES HAD TO FIGURE OUT A WAY TO UNLOAD THE TRAILER THE DRIVER CAME TO THE OFFICE TO COLLECT ON THE INVOICE. HIS INVOICE WAS FOR $1300.00, STATING THAT THERE WAS AN ADDITIONAL $200.00 CHARGED FOR "STORAGE FEES". I HAD SPECIFICALLY BEEN TOLD BY THE OWNER OF THE COMPANY, ON 7/20/16, THAT WE WOULD NOT BE CHARGED ANY ADDITIONAL FEES FOR STORAGE. THEY COULD NOT EXPLAIN WHY THEY WERE TRYING TO CHARGE AN ADDITIONAL FEE OTHER THAN THE FACT THAT IT WAS FOR STORAGE. WE REFUSED TO PAY THE ADDITIONAL $200.00 AND INSTEAD REACHED A COMPROMISE AND PAID THEM $50.00, IN ADDITION TO THE $1100.00 AND $4158.00 FOR TOWING, FOR 1 EXTRA NIGHT STORING OUR TRAILER. THIS COMPANY'S IDEA OF STORING OUR EQUIPMENT WAS TO DROP IT IN A FIELD, NOT FENCED IN, LEAVING THE VEHICLE UNLOCKED OVERNIGHT. WE WERE TOLD, AFTER PAYING THESE EXTROADINARY AMOUNTS THAT WE SHOULD NO LONGER SEEK THIS BUSINESS OUT FOR ANY SERVICES IN THE FUTURE. WE ASSURED THEM THAT THEIR SERVICES WOULD NEVER BE REQUIRED BY US AGAIN AND THE DRIVER EXITED OUR OFFICE BY ACCUSING US OF LYING AND SLAMMING THE DOOR ON HIS WAY OUT. THIS DRIVER STATED THAT HE WAS THE OWNER OF BYRD'S GARAGE!! I HAVE NEVER IN MY LIFE HAD A MORE UNPROFESSIONAL EXPERIENCE THAN WHAT WE HAD WITH BYRD'S GARAGE LOCATED IN ROANOKE RAPIDS, NC. IT IS MY SINCERE HOPE THAT THEY RECONSIDER THE MANNER IN WHICH THEY TREAT THEIR CUSTOMERS AND THAT FUTURE CUSTOMERS ARE TREATED WITH RESPECT AND NOT CHARGED THESE INCREDIBLE FEES FOR SERVICE THAT LEAVES SO MUCH TO BE DESIRED. I FEEL THAT WE WERE TAKEN ADVANTAGE OF DUE TO THE NATURE OF THE INCIDENT AND THE WAY IN WHICH WE WERE TREATED AND CHARGED. THIS BUSINESS WAS UNFAIR IN THE DEALINGS OUR COMPANY HAD WITH THEM AND WE FEEL IT IS ONLY FAIR TO WARN OTHER POTENTIAL CUSTOMERS WHAT THEY CAN EXPECT IF THEY CHOOSE THIS PLACE OF BUSINESS FOR SERVICES. WE PAID $5308.00 FOR TERRIBLE SERVICE. ","neg-1

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Description: Truck Repair Shops, Towing Companies, Auto Repair Services

Address: 3593 Nc Highway 903, Roanoke Rapids, North Carolina, United States, 27870-8991

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