Byrider/CNAC Reviews (%countItem)
Byrider/CNAC Rating
Address: 925 W Kimberly Rd, Davenport, Iowa, United States, 52806-5723
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+1 (563) 386-7771 +1 (319) 754-1993 +1 (515) 282-2702 |
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Fraudulent charges to my card made by the manager of this location and nothing was done about it.
Back in August 2019 my wife and I were behind 2 payments. We were waiting on a check to clear the bank. It cleared on Wednesday August 23rd. I immediately emailed *** Jones (the manager of CNAC) and made it very clear several times he could charge $380 to get us caught up and then normal automatic payments could resume as of the next due date which would be 8/25/19. He then took it upon himself to charge the payment that wasn't due until 8/25/19. I immediately called him when I discovered what he did and he lied to me. He stated that he must have misunderstood the emails and I called him out on it cause there's no way he misunderstood. I had others read the emails and they said there is no misunderstanding what I said to do with my card. He told me he would reverse the charge but since he was managing our account which wasn't his job title he wouldn't allow us to be late. I told him nothing gives him the right to charge my card early. He acted completely stupid. I got sick of him playing stupid and emailed the des moines office and spoke with a gentleman I want to say his name was *** (could be wrong) and he said that he would talk to *** and get this dealt with. Well nothing has been done, he is still our account manager (I have since requested our account be handled by a different location. I sent the request to the Des Moines and haven't heard anything) In December I emailed *** on a Tuesday and asked that he stop the payment for the following Friday as I had cash instead. He said ok and come Friday, the payment went through which in turn made my rent check bounce. He claimed he didnt know I had asked him to stop it even though he said he would. He refused to reverse the charge. Since this last time, I have not made a payment. I do not feel comfortable with them having my account info nor do I feel I should have to when they havent done anything about the fraudulent charge to my account. I have quite a bit of proof and If it is needed, I am happy to submit it.
I think at this point being that we dont have a whole lot left on the car to pay off, it's fair for them to forgive the rest of the loan. They dont want to do anything about a fraudulent charge made by their own employee, that's messed up.
CASE ID :XXXXXXXX
JD Byrider/CNAC
January 21, 2020
Revdex.com
Complaint Case#: XXXXXXXX
Consumer: ***
Case Opened 01/20/2020
ATTN:
***
Dispute Resolution Specialist
Revdex.com Complaint Department
Below is our response to this complaint.
*** has been a valued customer since 10/17/2016.
We failed to cancel Auto Pay after Mr. request by email on 12/11/19.
Auto Pay was ran in error on 12/13/19 at 10:02 am. The payment was subsequently
cancelled the same day at 10:34 am.
His Auto Pay was permanently cancelled on 12/13//2019 at 10:13 am.
Phone calls and emails have not been returned from the client since the complaint was
received. We wish to reimburse any NSF Fees charged due to our error.
Emails are not the way we prefer to do business. The customer has been advised this on
numerous occasions. Employees have days off, and time sensitive items often have a lag
time.
Previously Mr. requested to only converse with General Manager (GM) ***
*** and no other account rep. GM *** is not the account manager for Mr.
***'s account. His duties are extensive and he can not be expected to handle
individual accounts.
Going forward, we request Mr. simply call the office and correspond with
*** the Finance Manager, or someone in CNAC if *** is unavailable.
We all appreciate Mr. as a customer. We are sorry for any inconvenience this
may have caused him.
We consider this matter closed.
Regards,
***
CNAC
Credit and Compliance Director
Phone XXX-XXX-XXXX
I am not satisfied with the response. The fraudulent charge that occurred back in August which is what the complaint is about was not mentioned at all. They are ignoring what *** did. I NEVER requested him as an account manager. I dont trust a single person in that company and I have told them that I will respond through email so I have proof myself of the conversations because they lack communication as well. I have specific emails regarding the charge back in August 2019. They are trying to cover up what happened!!!
925 W. Kimberly Road
P.O Box 1660
Davenport, Iowa XXXXX
PH: ***
Fax: XXX-XXX-XXXX
Toll Free: XXX-XXX-XXXX
_______________________________________________________________________________________________________
Revdex.com: XXXXXXXX
***
In response to the latest Revdex.com complaint sent by our customer, referenced above, we did make a mistake and admitted this immediately. Our customer has refused to use the telephone and emailed us to stop his auto pay two days prior to the established payment date. This did not get done in time. We have days off and vacations and we do not necessarily check emails immediately.
We reversed the payment and offered to pay any verified NSF fees and would be happy to speak to or write letters to any creditor that may have been affected.
He is correct that in August a similar instance occurred and we took an auto payment two days early and at that time he seemed satisfied with our similar resolution actions.
To call these actions fraudulent is far reaching. The payments were directly applied to the balance of his loan.
As much as we regret these actions, we feel strongly that they were isolated errors and more than willing to correct any problems caused to our customer. Attached on the following page are records of calls and emails regarding the account showing the customer was satisfied in August and the timelines.
We are very proud of our record and ongoing business practices. We currently have over 6,700 separate open vehicle loans and we process over 11,000 payments each and every month. Many of our loans are to repeat customers over the 25 years we have been in business.
We value this customer greatly and have been willing to work with him on numerous occasions. In 2019 alone, he was in default on his payments 8 separate times with no action other than normal collection efforts. As I said, we value and are more than happy to work with our customers.
To further illuminate our willingness to help our customers we have performed the following goodwill on his vehicle:
$267.23 of parts at our cost
$157.50 of labor at $40 an hour
These are repairs not covered under our extensive, zero deductible warranty and done as a no cost goodwill
gesture. Had this been done at a normal dealership or repair shop, the cost would have easily exceeded $800.00
His request to have his loan balance forgiven is unreasonable and we are not willing. We will however, forgive
his last payment if each and every payment from this point is paid on time, either early or on the due date.
We feel strongly that this is more than fair.
***
President
¬¬¬¬¬¬¬¬¬¬¬¬¬
8/16 His email authorized autopay of double payment on $377.68 to catch up delinquent 7/26 and 8/9 payment, then another normal autopay payment of $189.42 on 8/23/19.
8/16 *** (GM) emailed back that he owes $567.10 7/26, 8/9, and $189.42 coming up.
8/21 His email authorized $377.68, and on upcoming Friday 8/23 to start the autopay again.
We ran the double payment 8/21, then we ran the 8/23/payment 2 days early on the 21st.
We have recorded phone call on 8/21. *** offered to reverse the 8/21 payment of $189.42. Customer declined. They received their check and there was money available.
Twice she said 'we're good" as long as another autopay doesn't come out on 8/23, which it did not.
Her email on 8/21 said there would be no dispute filed if no autopay came out on 8/23, and it didn't.
On 8/22 He filed a Red Alert with Byrider corporate requesting a call from Management.
We have a recorded phone call with our compliance officer, ***, on 8/28/19. *** apologized and customer was fine. *** set him up on autopay . He made the next 4 payments as agreed.
He sent us an email on 12/11 telling us not to do auto pay anymore. We didn't see the email in time (our fault) and didn't stop it.
We ran autopay on 12/13. and reversed the payment an hour later.
He filed Revdex.com complaint on 1/20.
His Revdex.com complaint said we caused his rent check to bounce.
We offered to reimburse him for NSF fees and we would also be more than happy to call the landlord and explain
That wasn't good enough.
His resolution is that he wants us to cancel the remaining balance.
He is now 45 days past due, with required full coverage insurance expired.
They have now put 4 transmissions in my vehicle I have had since July of 2018. They aren't fixing the issue, only temporary and then I am paying for a car that am unable to use.
Exchange Would like to get a vehicle that actually runs and not have my loan go up since I have been paying for a car I keep having to have worked on an unable to use and rely on.
January 29, 2020
Byrider/CNAC
2426 SE 14th St.
Des Moines, ,IA XXXXX
RE: Revdex.com Case# XXXXXXXX
***
ATTN: ***
Dispute Resolution Specialist
Revdex.com Complaint Department
Below is our response to the above.
Ms *** has been a valued customer since 12/6/2016. She is on her second vehicle with us after she purchased her 2007 Chrysler Pacifica on 7/14/18.
Her vehicle was towed to Byrider on 12/30/20, and the transmission was replaced on 1/7/20. She picked up the vehicle the same day.
The vehicle was towed back here on 1/15/20. The transfer case malfunctioned and ruined the transmission. We offered her a loaner which we were not obligated to so, and considered as a goodwill gesture. She declined our offer.
The transmission was under warranty and replaced for a third time.
We value Ms *** greatly and are happy to work with our customers. We pride ourselves in our record and ongoing business practices. We currently have over 6700 separate open vehicle loans and we process over 11,000 payments each month.
We have been in business over 25 years and many of our loans are to repeat customers like Ms ***.
To further illuminate our willingness to help our customers, we performed the following goodwill items on her vehicle:
$573.46 parts and towing at our cost.
$90.00 of labor at $40 per hour.
These were repairs not covered under our extensive Zero Deductible 36 month-36,000 mile limited warranty as a no cost goodwill gesture.
Her request for a replacement vehicle is unreasonable. We would not be willing to honor such a request.
The vehicle has been ready to be returned to Ms *** for 3 days. She has not responded to phone calls and emails.
We are sorry she was inconvenienced due to these repairs, but we believe that we have exceeded our obligations to Ms ***.
We consider this matter closed.
Regards,
***
CNAC
Credit and Compliance Director
(The consumer indicated he/she DID NOT accept the response from the business.)
My vehicle is still shifting hard at 20 mph. Which means my transmission is still not correctly fixed. They are not honoring any kind of warranty on the rebuilt transmission and my warranty with the company is up in 900 miles and then will have to be paying out of my pocket for a transmission. Who is to say they didn't put in a bad transmission just to l me through 900 miles? I bought a vehicle for 12,000 and have had for transmissions in it. I will be out of luck after my warranty. Which if they were fixing it correctly and not taking short cuts my transmission would have been fixed back in July of 2018 when the first issue occurred. I want an extended warranty or a vehicle exchange. I will not except less.
February 14, 2020
Byrider /CNAC 2426 SE 14" St Des Moines, IA XXXXX
Re: Revdex.com Case# *** Danielle ***
ATTN: *** Dispute Resolution Specialist Revdex.com Complaint Department
Below is our response to the above.
On Friday February 7th, we had a discussion by phone with Ms ***. Her husband also joined the call.
Their 36,000 mile, 36 Month Limited zero deductible warranty will expire soon in approximately the next 90 days.
During the discussion, we agreed that BYRIDER/CNAC would extend the warranty on the transmission and transfer case to 12,000 miles or 12 months whichever comes first.
On 2/11/20 we picked up the vehicle from their home and brought it to our location for further diagnosis and repairs. On 2/12/20 we delivered it back to their residence repaired with no further expense to them.
We are doing this as an act of goodwill, even though we are not required to do so per the terms of the original contract and warranty.
We are doing this to show Ms *** we want to take care of our customers.
We trust this will resolve the issues and consider the matter closed.
*** CNAC Credit and Compliance Director
I have not had my car in my possession for over 4 months and have been making payments. JD Byrder refuses to help.
My car has not been in my possession for over 4 months. I've called about this situation and was told they cannot release the location of the car I'm paying for without a police report. I tried to file a police report and was denied due to it being a " civil matter ". This is unacceptable. I don't want any negative impacting on my credit being the reason why I keep making my payments but I WANT MY CAR BACK! If the lien holders cannot assist on giving the location of my car ligation will escalate. I already have a lawyer retained. This is my second Revdex.com report after feeling discriminated against previously. There needs to be a resolution, I'm not going to continue to pay for something I don't have!
Release the location of my car!
Contact Name and Title: ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@byrider.com
June 28, 2019
To: ***
Dispute Resolution Specialist
Revdex.com Complaint Department
Re: Revdex.com Complaint Case# XXXXXXXX
Consumer: ***
Case Opened: 06/25/2019
Cody, this is in response to the above complaint received 6/26/19.
On 6/22/19, Ms. called us for the GPS location of her vehicle. It had been missing for 4 months in Minnesota. She wanted to repossess the vehicle by "self help" by hiring a tow truck company to repossess her vehicle. Given the potential physical risk to her, the tow truck company, including the potential liability to CNAC, we declined her request. We felt she should file a report with the local Police Department given the potential risk, and that this appeared to be a stolen car driven across state lines; a serious felony. We convinced her to file the police report and have the Police Department call us for the location of her vehicle.
On June 26, 2019, this CNAC location received a copy of a Revdex.com Complaint from Ms. that was filed 6/25/19. This was the same day we gave the local Police Department the GPS location. As of 6/27/19, we had heard nothing from the Police Department.
We took it upon ourselves to locate the vehicle and made arrangements to drive to Minnesota at our expense to get the car out of impound. Her vehicle was returned to this location on 6/27/19. Our expenses to return her vehicle were done as "Goodwill" even though we were not required to do so.
Today on 6/28/2019, Ms. came to the store and reimbursed us for advancing the impound fee. Her vehicle has been returned to her.
Attached is a signed statement by Ms. saying that all issues from her complaint have been resolved.
Please consider this matter closed.
Regards,
***
CNAC
Credit and Compliance Director
Phone XXX-XXX-XXXX
Purchased vehicle and having several car problems. Replaced three motors and took a month to get car back and check engine light is on again.
I purchased my 2006 Chrysler 300 back in June of 2016. I have had several car problems including having 3 motors replaced. The warranty has covered the expensive of the motor but I have had to go without a car during these times of them repairing my car and having to pay for my car to be towed to By Rider. Including having to find transportation for me and my daughter to and from work and daycare. My warranty is expiring in June of this year. My car broke down again and I had it towed to JD Byrider on March 18th, 2019. I did not receive my car back until April 22nd. The Rep for service department Lucinda has been extremely rude and hard to work with. She has told me she did not want to replace the motor but did not have a choice because my warranty was not up for a few months. When I picked up keys on Monday for my car she stated they would not be replacing another motor. I asked for details on the motor they put in and she stated she did not know the exact mileage but that it was a better motor than the last one I had. Tuesday April 23rd my check engine light came on. I have called and left a message for the service department to call me back but I have not heard back yet.
I would like to have my vehicle fixed right as i paid a lot of money for a car that was suppose to be safe and reliable. I would like for my car to be looked at by a certified Chrysler mechanic from Chrysler once the work has been completed. I would like to be reimbursed for the car payments i have made to my bank and insurance payment i made for the month of April as i did not even have my car the entire month.
JD Byrider
925 W Kimberly Rd
Davenport, IA XXXXX
May 3, 2019
Revdex.com
Complaint Case# XXXXXXXX
Case Opened 4/26/2019
ATTN: ***
Dispute Resolution Specialist
Revdex.com Complaint Department
Below is our response to this complaint.
MS *** has been a valued customer since 6/11/2016.
When We received the Revdex.com Complaint on 4/29/19, General Manager Gerod Meier called MS *** immediately to discuss it.
She was upset that we were not able to have her vehicle repaired faster in the past, that we should have done a better job responding to her issues, and not returning calls quicker.
Since that time, we were able to give her a loaner, reimburse her for some towing expenses, and complete all repairs. We made several "goodwill"repairs that were not covered under her ZERO DEDUCTIBLE 36 month-36,000 mile limited warranty. In addition, we will continue to provide complimentary oil changes until the end of the year.
Her vehicle has been returned to her.
On 5/1/19, GM Meier made a follow up call, and MS *** indicated everything was working, and she was happy with the repairs.
Everyone at JD Byrider appreciates MS *** as a customer. We are sorry for any inconvenience this may have caused her.
We consider this matter closed.
Regards,
***
CNAC
Credit and Compliance Director
phone XXX-XXX-XXXX
I am being overcharged for my vehicle and am being harassed about payments. Also was in an accident. They didn't apply the total loss check to my loan
I am having issues with and Byrider. I am being overcharged for a vehicle. I purchased a vehicle in December 2017 which was a 2009 Toyota Corolla. March 9 of 2019 I was in a car accident which my car was totaled. Amount left due on my loan was $9500. 480 a month times 15 months I had the car adds up to over 7000 I've already paid in for the vehicle. State Farm only paid out $6700 for the accident. Jd Byrider put me in another vehicle, my payments are still 480 and balance owed is still 9500. Where did the 6700 go? That 6700 did not pay of the Corolla. I'm really confused and upset. They harass me about payments due. I'm currently unemployed due to the car accident and they can't lower my payments. I need help getting out from under these people. They do not deserve customer service from anybody!
I want out from under these people. If I return the car they said it would be a repossession on my record.
JD Byrider and I have came to an agreement, I would like to stop my claim for now. Thank you
I was told that I could purchase a Jeep from a different branch and only after all my financial paperwork was done- was I told the didnt do that.
I started the process two weeks ago. I told *** at the Davenport location exactly what vehicle I wanted but it was at a different location. I was assurred it was "no problem". I completed the paperwork, gave them all my financial documents and finally yesterday was told everything was fine but I had to talk to the "bank". OK it is NOT a bank. It is their sales department/payment options people. I guess they call it that to make themselves sound more important or intimidate people. *** refused to give me a direct name or number to call. So I asked him to have them call me within three diffferent times periods I was available- several hours long- time periods (cant take a call at work). No call. I texted him again. First he said they DID call (during my work hours)- checked the caller ID- no call logged- no message. When I told him that his response was told that "the bank" was swamped and I should "hurry down tomorrow morning" before all the SUVs were gone. I told him, again, I wanted the vehicle that we had discussed two weeks prior. He then informed me "it didnt work that way". I again texted him that from the start I told him exactly what I wanted and provided everything they asked for. This is a classic "bait and switch" with a little manuplative tactics thrown in. Seriously they are running out of SUVs? Seriously? Who are they kidding-if there was a world wide shortage of used trucks/SUVs we would know it. The fact that I was told that it was no issue to get that particular vehicle I had seen and then to jump through all the hoops only to be told "it didnt work that way" is unethical. If he would have told me two weeks ago that they could not get me a vehicle from a different location I would have not wasted hours of my time or shared my personal infromation with them. I tried one last time to reach out to *** this and again- No response. I am new to the area, but this is not how honest business is conducted. BTW- I am in this situation finacially because my husband died - I really dont think I should be treated like I am "less than" because of it.
This company needs to be held legally responsible for their deceptive tactics from Mark to the top! I should be compensated for the weeks of time and effort I dedicated to this. They should be forced to be upfront with their policies and procedures.
Dec 20, 2018, 5:57 PM (18 hours ago)
to ***, me, ***, ***
In response to Complaint. The Listed Consumer inquired about our JD Byrider Program on 11/28/2018 via phone. Our Program Specialist ***, let her know what to send to start the Phone Application process. She sent in drivers license and offer letter. The Program Specialist completed her a phone application and let her know at that time she would not be able to speak to finance until she received income. The Program Specialist sent her a link to then finish the Online Application Process. Which includes the customer filling out a short application on www.gojdb.com. The above listed Customer did Not complete step 2 of the online approval process. Therefore CNAC can not pull Credit nor did they pull the above listed consumers credit. 12/8/XX XX:XX AM *** spoke to consumer she said she will have one week check coming up he said great he would call her to get that put in the app. The following Friday 12/14/18 the consumer sent an email to *** with her pay information. *** then input that information and let her know CNAC would be in contact with her. As that information "passed" the application to be able to meet/speak with CNAC Finance. The customer had still not filled out the Online Application @ www.gojdb.com. The above listed consumer stated she was looking for a specific vehicle the Program consultant let her know that CNAC handles that portion of the application, and he was getting her pre approved to meet/speak to finance. 12/14/2018, 1:46PM, *** CNAC representative Left msg to do Finance Portion of the application ( call captured and recorded). 12/15/XXXX X:XXPM *** CNAC Fiance Manager called customer to do Finance Portion of application .( call captured not recorded) Since the customer did not fill out step 2 of the online application process CNAC was unable to make a credit decision. The consumer can still apply for financing online and receive a phone call from CNAC once she fills out the correct information online. We would then know what they would need to do to get financed or bring in with them. Even when applications are filled out online there is no guarantee there is a full approval or qualification for a certain vehicle until a customer is present. We have been in business over 25 yrs and helped over a million customers. Our Goal is to be the consumer choice in helping people get a fresh opportunity to finance and own a quality vehicle . Were proud to offer an honest trustworthy and truly human experience to give our customers that feeling of freedom back- the feeling that being a car owner provides. It's our driving force. We are a transparent. Respectful. Trustworthy. Elevated & Approachable.
My name is *** T. *** and I have been dealing with unfavorable situation with one of the JDByrider locations at the address under the Selected Business location. I came to their location under great concern to get me a car to use for work and to travel around town with the intention to be treated fair and just and any American Citizen should be treated under normal circumstances. I had received me a job with US Security on a full time basis. I live in one of low income housing apartments here in Des Moines on the Southside locations. I began making payments every week before I lost my job at remedy temporary services. I was offered a job at US Security working full time. I made an agreement to pay every two weeks not realizing they was going to make me pay 500 dollars a month for this used car I possess. I was told anytime I had any problem with the vehicle to contact the service department and they would get me in right away. I was not aware they was going to charge me XXXXX dollars for a car that was only worth 4200 dollars which in my termination was very accessive for this make and model of a vehicle. This vehicle is a 2005 Chevrolet Malibu Maxx. I made many attempts to get the service department to make repairs on the vehicle but everytime I call them they made many excuses it was not covered under their warranty which unacceptable in consideration of what they were asking me to pay. At the time I agreed to buy the vehicle I did not realize they were asking me to pay XXXXX dollars for a vehicle whose blue vehicle is on value at 4200 dollars which I have paid more than that amount. Now I have to go to other car repair shops to repair shops to fix those repairs. Each time I would call them they would almost refuse to get me in to make these repairs which they promised me in the beginning. Then I suggested since I have to go to shops to get these repairs they should take off this warranty cost because it was costing my unnecessary expense from other dealerships.
Billing Adjustment Due to their unrealistic business practices I should be release of this debt without giving up the car due to no fault of my own. Also I am not the only one who are faced with this type of situation and unjust to the car consumer. Their are others are faced with this same situation just because of their unwillingness to be fair and just to certain car buyers.
Re: Revdex.com Complaint Case# XXXXXXXX
Mr. has been a long time and valued customer.
He purchased a 2005 Chevy Malibu on October 1, 2016.
The purchase price includes our 36 month, 36k mile Zero Deductible, limited warranty.
In the last 22 months, he's had the vehicle in for service 8 times.
There were many instances where we provided "goodwill" repairs and services
not covered under his warranty: towing, hood/trunk supports, trunk latch, tire
replacement, drivers low beam bulb and fuse, rear window regulator and window
motor assembly. Retail costs for parts and labor exceeded $900.00.
Until April of this year, his total out of pocket costs totaled $9.54.
In April he poured 1/2 gallon of coolant into his oil reservoir by mistake, and
ruined his engine. He admitted his mistake, but didn't have the money to pay for the
replacement engine. Our Service Department set up a zero interest promissory
note to help him pay by installments.
We take great pride in our service department, and our attempts to keep customers
satisfied.
In November of 2017, we lowered his monthly payments due to a financial hardship.
When he said he didn't realize how much he was going to re-pay CNAC, he failed
to mention I personally reviewed the loan closing DVD with Mr. on December
4, 2017. He acknowledged that he heard and understood the Truth In Lending Disclosures.
I visited Mr. at his residence on 8/8/18. He had not returned any of my
calls, or emails. He would not negotiate a settlement both sides could live with.
He simply wanted out of the contract, while keeping his car.
Given these facts, and the "goodwill" we showed Mr., we would not be
willing to forgive his balance, and let him keep the car.
We find his claims unfounded.
We expect him to honor the terms of the Retail Installment Contract he signed.
We consider this matter closed.
Regards,
***
CNAC
Credit and Compliance Director
phone XXX-XXX-XXXX
The Manager of JDbyrider spoke to me at my apartment. They make an history of over charging consumers for their vehicles. I am not the only one they have done this to in more than one case. To ask me to pay XXXXX over the fair market value of this vehicle is insane. I have spoke also I have spoke with DesMoines legal aid on this matter. Others are a victims of cases similar to this to this one of buying cars in targeting elderly and female clients. I am sure they have ripped off many clients in charging other clients assessive amount of money for cars that are not worth it. If you let them keep getting away with this they are going to keep doing it. I am sure they have a Revdex.com poster on their office wall knowing they are ripping consumers off knowing you are not going to do anything about it. Is this justice I think not. I am not going to pay XXXXX dollars for a car only worth 4200 dollars. This is totally wrong and unjust. *** T.
RE: Revdex.com Complaint XXXXXXXX
Mr. is asking us to let him out of his
contract and give him the 2005 Chevy Malibu that he
purchased on October 1, 2016 to settle his
complaint.
To recap:
In November 2017, we lowered his payments when he
had a financial hardship.
In the 22 months he's owned this vehicle, up until
April of 2018, he wad his car in for service 8
times, and his total out of pocket cost was $9.54.
Many repairs we did at no cost, even though they
were not covered under warranty.
In April, he didn't have money to replace the
engine he ruined after he poured 1/2 gallon of anti
freeze into his oil reservoir. So we set up a zero
interest installment loan to help him pay for it.
In August, I personally visited Mr. at his
residence to work out some type of settlement that
both parties could live with. He refused to
negotiate.
As of this writing, Mr. is in default of his
contract due to delinquent payments and has not
provided proof of full coverage insurance.
Given the "goodwill" we have shown Mr.,
coupled with his unwillingness to negotiate in good
faith, we would not be willing to forgive his
balance and let him keep the car.
Mr. has seven days from today to negotiate
with us. If not, we *** exercise our rights per
the Retail Installment Contract.
Regards,
***
CNAC
Credit and Compliance Director
My car will not start I had it towed in 3 times this week.
My car has broken down 3 times in a week. I go to start it and it won't start. I had to have the car towed to them. They can't provide any receipts for the repair that they say they have done but obviously have not. I just need my car fixed asap.I shouldn't have to make payments on a car that is in the shop more then I can drive it.
Fix my car.
Ms *** is a valued and long time customer.On or about 7/17/2018, we towed the vehicle to our location for repairs. On 7/18/18, we advised Ms *** that the vehicle was repaired. The repairs were covered under our 36 month 36k mile limited warranty. She picked up her vehicle on 7/19/18. We spoke to Ms *** on 7/20/18 and again on 7/27/18. She indicated the car was doing fine and she is happy with our service. She said she would be closing the complaint. We are considering this matter closed.
Paid $500 deductible to car fixed. Not getting any correspondence to when my vehicle will be done. Reps are rude and lie.
Reps lie telling me they will call back and don't call back. Starting to feel like I'm being scammed. I paid my deductible on the 2nd of June.. $500 plus my car payment of $204. JD Byrider won't tell me where my car is they just tell me it's in the shop and that's it. Rep I spoke with " *** or *** " is very rude, always rushes me off the phone or tells me she doesn't call because she doesn't have a update. Just horrible customer service! I have NO transportation due to the rental company JD byrider had plenty of time to fix my vechile. On the verge of losing my job because of CNAC and their mispractices.
Fix my car or give me a loaner car, keep me up to date on the vechile I'm paying for!
To: *** Dispute Resolution Specialist
***, this is In response to Revdex.com Complaint #XXXXXXXX regarding *** on 6/13/18.
On June 26, 2018 this JDB location in Des Moines IA received a copy of a Revdex.com Complaint from ***. She was upset that we were not able to have her vehicle repaired faster, that we didn't provide a loaner and could have done a better job giving her updates on the status of repairs.
Since that time, we were able to get get her a loaner, and complete all repairs and some goodwill work as well.
Her vehicle has been returned to her.
J.D. Byrider strives to achieve the satisfaction of every customer. Our store was sorry to learn of MS ***' dissatisfaction, and would like to apologize to her for any inconvenience. She is a long time and valued customer, and we wish her all the best in the future.
Attached is a statement that all issues from her complaint have been resolved.
Please consider this matter closed.
Regards,
***
CNAC
Credit and Compliance Director
Phone XXX-XXX-XXXX
Discriminated against, always receiving attitude from account manager, being told incorrect information multiple times. Deception.
My account manager *** is always very rude to me. She makes me uncomfortable to speak to her, or uncomfortable to bring my car to get serviced because I DO NOT like dealing with her. Jan is very deceptive. I believe she thinks I'm ignorant of information and that I don't know how things work. Whenever me and *** have a conversation she doesn't explain throughly and I always leave the conversation confused. We had a confrontation before when I was getting my car serviced and I felt discriminated against because I'm a young African American women. Really thinking about consulting a lawyer due to the fact that I was told something and it wasn't fulfilled. That is deceptive and incorrect information and violates me as a consumer. This is my second time filing a complaint with the Revdex.com. If things do not get resolved to my sastifacfion I WILL consult a lawyer and WILL take my business else where. I refuse to be discriminated against any longer.
DESIRED RESOLUTION::Remove *** as my account manager and fulfill what she stated to me. If my car had more than $500 worth of damage I would have to pay another deductible if my car was under $500 worth of damage my car would be fixed: keep your promises to the consumer!
August 27, 2018
RE: Revdex.com complaint #XXXXXXXX
Sorry for the delay, we were not open for business on Sunday 8/26/18.
Below is our response to the above.
MS *** is a long time and valued customer. We appreciate her business.
Jan was correct when she told MS *** she would not have to pay a deductible.
However, the customer is responsible for the first $500 in repairs since the Forced Placed Insurance she enrolled in has a $500 deductible.
To settle this complaint, we propose the following:
MS ***' account will be reassigned to a senior employee.
We will be responsible for the labor needed for repairs as goodwill.
MS *** will be responsible for the parts estimated at $120.
We take a great deal of pride in serving our customers. We apologise for any misunderstanding.
We feel this is more than a fair offer, and request this matter closed.
(The consumer indicated he/she ACCEPTED the response from the business.)
Spoke to *** he stating that they will pay for labor for my car, I honestly feel like my whole car should be fixed due to the fact that is what I was told.