Byright Auto Sales Ltd

Permission was granted to [redacted] at Revdex.com, by MrThomas [redacted] to use his email message (below) as his response to this consumer complaintHello [redacted] Yes [redacted] has had a problem with the car right after he took delivery We had it picked up and sent to an outside repair facility [redacted] *** As of today, after repairing the symptom, the car still has an intermittent starting problem after it gets hot I have left *** a message asking him to come back to the dealership in order to look at some other cars he originally liked or extend a refund of his down payment.Thank you Tommy

[redacted] and [redacted] purchased a Ford Explorer on 08/22/ At that time the vehicle had just gone through a pre delivery mechanical inspection and was found to operate as it should have The engine, transmission, drivetrain alll passed inspection and the brakes had percent or more of life on them At the time of sale we also pay and provide free of charge to all consumers a day warranty through Cars Protection Plus We encounrage people at the time of sale to continue that coverage on their own for the cost of $and explain to them the surprise of costly repairs that could happen in the future I do not believe [redacted] and [redacted] continued their coverage.In this particular case, I am very aware of the vehicle that they purchased because I personally drove it for months I the Explorer 8,miles Before I started driving the car an outside service company installed two new front hub bearings and new brakes front and rear and an oil change Two more oil changes were done during the time I drove the Explorer.We try hard to give people a quality vehicle for the price they pay In this case I am sure that they were If you look up NADA value for that Explorer as of today you will find the current retail value is $10,and clean trade in value is $ As they stated, the sale price was $plus tax and title If they failed to extend their warranty, and do not want to pay for repairs themselves, then they always have the option to trade the car in somewhere and purchase another one Byright will not be paying for their repairsThank you ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I would like to clarify some things so that *** can fully understand what I am statingFirst, if all of your vehicles go through a "pre delivery inspection" with an outside repair source...who does this inspection? This could be a service company that you have a relationship with that may be just as underhanded as ByrightSecondly, what does your company auto check detail? What steps are taken? What steps do you take to insure that the car was not in a flood? As far as you having mechanics bring in clients, I do understand that the mechanic I used to check out the vehicle did not work for you but instead is offered a $incentive or referral feeI have received another opinion from a car service repair company since [redacted] which has basically told me the same thingI will be more than happy to fax over their thoughts as well as my pictures and things that was submitted to my Investigator.The fact that there were only two vehicles for me to choose from is not the issueI fully understand this was due to my budget, although I do feel like I should have been given a wider selection to choose from.To answer your questions " [redacted] and franchise repair garages up sell people on repairs needed, so I doubt that they refused to fix her car This complaint does not state why she brought it to [redacted] I would like to know what the symptom is that is wrong with her car so that I can make a decision to refer to another garage that we outsource repairs to After that I may be able to participate in the repair." This is something I've gone through before with car repair service companies so I understand and was expecting to be upsold on repairs, so when I was told "I'm sorry to tell you this but I would be surprised if your car makes it through winter " I was taken aback and then when I asked the question "what needs to be done and how much will it cost?" I was answered with "My suggestion is that you start looking for a new car" I was flooredI have no problem faxing you this informationYou state that you would like to know why I took the car into [redacted] in the first place, well per my initial email which stated how I called your dealership within the first two weeks of me having the car to complain about sputtering, cutting off and the car not starting, hesitatingNot to mention the bad smell which I now know is moldThe fact that my windows don't roll upThe rusted out frame, The fact that I constantly smell burning I can go on and onNow as far as [redacted] stating that he can work on the repairs if needed, if this is the same [redacted] who told me that he could not put on the Hub Bearings for my car because he was not a certified mechanic but only ordered parts and scheduled maintenance then I'm not sure if he's fit to handle thisAlso, who would be responsible for the cost of these repairs? Me?The sad thing is I don't expect to get any resolve by handling this matter directlyI can only spread the word to other unaware potential customers, continue to blog about how horrible Byright is as a company and try to handle this matter legallyThis is in no way a direct shot at [redacted] as a personHe may be just as unhappy working for such a horrible place as I am as a customer.Please provide a fax number and I will be more than happy to have my investigator send you my supporting documents Regards, [redacted]

Tommy S [redacted] Mar to me This complaint is completely inaccurate and an in exact opposition of the truth [redacted] and [redacted] purchased the Caravan on October 16, At that time we paid for a day service plan for them That service plan was renewal by them for the cost of $monthly and they were solicited by the Cars Protection Plus to continue that coverage, and [redacted] and [redacted] chose not to The week after they purchased the van, they called and said the rear heat stopped working We immediately sent them to an outside service source that fixed the problem Months later, they called stating that the "service engine soon" light was illuminated and Autozone told them that is was the torque convertor code from the transmission I asked them if the van started, steered, drove and stopped as when they purchased it [redacted] 's response was "yes." I asked her if she renewed the service protection plan provided to her and she answered "no." Then I told her that if she brought the van to one of the service garages that we use and I gave her a choose of two, that they would properly diagnose whatever problem the van had and at that time I would determine how much of the cost we would participate with They did not bring the car to either repair center.The next time I heard from [redacted] was at about the time of this complaint She showed up at the dealership screaming with a repair receipt for $from a repair garage that she took the van to that replaced the whole transmission with another "used" transmission When they completed the repair her van would not move and their repair left her van with more damage than when she brought it there Her repair garage then advised her to take the van to a "new" Dodge dealer At that point she demanded her money back for her faulty repair she paid for, and all the money she paid so far on the van I explained that is not how it works and had to call the Cleveland Police because she said she would not leave until she received the refund.When the Cleveland Police came they explained the same things I did, and asked If I would still be willing to have the van diagnosed at on of the repair facilities we use and help her with the cost of repair [redacted] told the Police that she spent all her money at her repair facility and did not have the money to have the van towed At that time I pulled out $cash and gave it to her and called a towing company telling them that [redacted] would be calling for a tow The Police thought that was a nice gesture She left, never called for the tow and neither one of my affiliated repair facilities have heard from her.At this time I will not participate in the cost of anything for this customerThank YouTommy S [redacted]

My mother and I did choose to purchase and keep the warranty from ***I choose to discontinue the coverage last monthAfter I took the vehicle to get service and the warranty company would only pay about $on job that cost 2,I was also responsible for a co-ops of $which made no senseWe replaced the the hub barring, rear brake pads driver and passenger,Rear rotors driver and passenger and replaced the batteryJust to name so of the thing that we had to fixThe company claims that they repaired most of the same itemsWhich is highly unlikely, to me you feel as if they knew all along what was was wrong and choose not to fix the vehicleDon't get me wrong the company did fix one thing the vehicle overheated they repaired the vehicleWe are still worried about things like the vehicle jumps when put into gearThe vehicle jumped from day one

In addition to the first reply, I apologize I did not see the second page showing the desired settlement by [redacted] . If in deed, the vehicle was a flood vehicle, I will buy back her loan from the finance company and return all the money she has paid on the car. Although, it is very unlikely that the car could possibly be a flood car. Prior to the sale, the vehicle identification number was run through [redacted] and guaranteed not to have been a flood car. Also, if you check with the Ohio Bureau of Motor Vehicles, you will find that the car was a one owner, and traded in locally to [redacted] before we purchased it.Thank you [redacted]

This consumer response was received by Revdex.com via phone.The consumer said he talked to Tommy at the business yesterday and went to the business today to get his down-payment refund

*** *** came to our dealership and spent an hour looking at the *** *** *** *** priced at $6490. She test drove the *** and made an offer of $out the door including tax and title charges. Her offer was subject to her having the *** inspected by someone
later. She left and then returned and had two gentleman meet her that inspected the jeep and went with her on a test drive. We accepted her offer and she bought the jeep. *** was offered an extended service plan at the cost of $39.90 a month and refused to purchase it.She did return the Monday August 21st stating she took the car to *** ***r and they advised her that it needs over $in repairs done by them. I shared with her that she negotiated the price asking for a discount $3110, buying the car for less than half of retail value, and that as the new owner she could spend as much as she wants getting the vehicle serviced.The consumer's written receipt states her purchase is non refundable

I am sorry to hear about the less than professional service that was received at our dealership To clarify this complaint the woman brought in her own mechanic We do not have mechanics that bring customers in to us All of our cars go through a "pre delivery inspection" with an
outside repair source before they are sold and are also run through the company "auto check" to guarantee against someone purchasing a vehicle that was previously in a flood As she stated, there were only two vehicles to chose from, is not true She would have been approved any any vehicle of her choice She may have been required to come up with more money as a down payment in order to get the payments to fit her monthly budget She also stated that *** said that her vehicle was a "liability" and that they would not work on it I ask that you forward the service write up from that date stating that Firestone and franchise repair garages up sell people on repairs needed, so I doubt that they refused to fix her car This complaint does not state why she brought it to *** I would like to know what the symptom is that is wrong with her car so that I can make a decision to refer to another garage that we outsource repairs to After that I may be able to participate in the repair Thank you

Permission was granted to ** at Revdex.com, by Mr. Thomas [redacted] to use his email message (below) as his response to this...

consumer complaint. Hello [redacted]Yes [redacted] has had a problem with the car right after he took delivery.  We had it picked up and sent to an outside repair facility [redacted].  As of today, after repairing the symptom, the car still has an intermittent starting problem after it gets hot.  I have left [redacted] a message asking him to come back to the dealership in order to look at some other cars he originally liked or extend a refund of his down payment.Thank you Tommy

The vehicle was serviced at [redacted] at [redacted] Ave, the supervisors name is [redacted].  And as far as the warranty company goes I am sure they would have advised her to take it to another repair center if the one she took it to tried to charge 2800 for a repair that calls for a book cost 0f 400.

[redacted] and [redacted] purchased a 2007 Ford Explorer on 08/22/2015.  At that time the vehicle had just gone through a pre delivery mechanical inspection and was found to operate as it should have.  The engine, transmission, drivetrain alll passed inspection and the brakes had 60...

percent or more of life on them.  At the time of sale we also pay and provide free of charge to all consumers a 30 day warranty through Cars Protection Plus.  We encounrage people at the time of sale to continue that coverage on their own for the cost of $39.95 and explain to them the surprise of costly repairs that could happen in the future.  I do not believe [redacted] and [redacted] continued their coverage.In this particular case,  I am very aware of the vehicle that they purchased because I personally drove it for months.  I the Explorer 8,000 miles.  Before I started driving the car an outside service company installed two new front hub bearings and new brakes front and rear and an oil change.  Two more oil changes were done during the time I drove the Explorer.We try hard to give people a quality vehicle for the price they pay.  In this case I am sure that they were.  If you look up NADA value for that Explorer as of today you will find the current retail value is $10,550 and clean trade in value is $7875.  As they stated, the sale price was $7495.00 plus tax and title.  If they failed to extend their warranty, and do not want to pay for repairs themselves, then they always have the option to trade the car in somewhere and purchase another one.  Byright will not be paying for their repairs. Thank you [redacted]

Tommy S[redacted]Mar 12 to me This complaint is completely inaccurate and an in exact opposition of the truth.  [redacted] and [redacted] purchased the 2002 Caravan on October 16, 2015.  At that time we paid for a 30 day service plan for them.  That service plan was renewal...

by them for the cost of $39.95 monthly and they were solicited by the Cars Protection Plus to continue that coverage, and [redacted] and [redacted] chose not to.  The week after they purchased the van, they called and said the rear heat stopped working.  We immediately sent them to an outside service source that fixed the problem.   Months later, they called stating that the "service engine soon" light was illuminated and Autozone told them that is was the torque convertor code from the transmission.  I asked them if the van started, steered, drove and stopped as when they purchased it.  [redacted]'s response was "yes."  I asked her if she renewed the service protection plan provided to her and she answered "no."   Then I told her that if she brought the van to one of the service garages that we use and I gave her a choose of two, that they would properly diagnose whatever problem the van had and at that time I would determine how much of the cost we would participate with.  They did not bring the car to either repair center.The next time I heard from [redacted] was at about the time of this complaint.  She showed up at the dealership screaming with a repair receipt for $700.00 from a repair garage that she took the van to that replaced the whole transmission with another "used" transmission.  When they completed the repair her van would not move and their repair left her van with more damage than when she brought it there.  Her repair garage then advised her to take the van to a "new" Dodge dealer.  At that point she demanded her money back for her faulty repair she paid for, and all the money she paid so far on the van.  I explained that is not how it works and had to call the Cleveland Police because she said she would not leave until she received the refund.When the Cleveland Police came they explained the same things I did, and asked If I would still be willing to have the van diagnosed at on of the repair facilities we use and help her with the cost of repair.  [redacted] told the Police that she spent all her money at her repair facility and did not have the money to have the van towed.  At that time I pulled out $50.00 cash and gave it to her and called a towing company telling them that [redacted] would be calling for a tow.  The Police thought that was a nice gesture.  She left, never called for the tow and neither one of my affiliated repair facilities have heard from her.At this time I will not participate in the cost of anything for this customer. Thank YouTommy S[redacted]

My mother and I did choose to purchase and keep the warranty from [redacted]. I choose to discontinue the coverage last month. After I took the vehicle to get service and the warranty company would only pay about $300 on job that cost 2,800 . I was also responsible for a co-ops of $100 which made no sense. We replaced the the hub barring, rear brake pads driver and passenger,Rear rotors driver and passenger and replaced the battery. Just to name so of the thing that we had to fix. The company claims that they repaired most of the same items. Which is highly unlikely, to me you feel as if they knew all along what was was wrong and choose not to fix the vehicle. Don't get me wrong the company did fix one thing the vehicle overheated they repaired the vehicle. We are still worried about things like the vehicle jumps when put into gear. The vehicle jumped from day one.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would like to clarify some things so that [redacted] can fully understand what I am stating. First, if all of your vehicles go through a "pre delivery inspection" with an outside repair source...who does this inspection? This could be a service company that you have a relationship with that may be just as underhanded as Byright. Secondly, what does your company auto check detail? What steps are taken? What steps do you take to insure that the car was not in a flood? As far as you having mechanics bring in clients, I do understand that the mechanic I used to check out the vehicle did not work for you but instead is offered a $50 incentive or referral fee. I have  received another opinion from a car service repair company since [redacted] which has basically told me the same thing. I will be more than happy to fax over their thoughts as well as my pictures and things that was submitted to my Investigator.The fact that there were only two vehicles for me to choose from is not the issue. I fully understand this was due to my budget, although I do feel like I should have been given a wider selection to choose from.To answer your questions "[redacted]
and franchise repair garages up sell people on repairs needed, so I doubt that
they refused to fix her car.  This
complaint does not state why she brought it to [redacted].  I would like to know what the symptom is that
is wrong with her car so that I can make a decision to refer to another garage
that we outsource repairs to.  After that
I may be able to participate in the repair." This is something I've gone through before with car repair service companies so I understand and was expecting to be upsold on repairs, so when I was told "I'm sorry to tell you this but I would be surprised if your car makes it through winter " I was taken aback and then when I asked the question "what needs to be done and how much will it cost?" I was answered with "My suggestion is that you start looking for a new car" I was floored. I have no problem faxing you this information. You state that you would like to know why I took the car into [redacted] in the first place, well per my initial email which stated how I called your dealership within the first two weeks of me having the car to complain about sputtering, cutting off and the  car not starting, hesitating. Not to mention the bad smell which I now know is mold. The fact that my windows don't roll up. The rusted out frame,  The fact that I constantly smell burning I can go on and on. Now as far as [redacted] stating that he can work on the repairs if needed, if this is the same [redacted] who told me that he could not put on the Hub Bearings for my car because he was not a certified mechanic but only ordered parts and scheduled maintenance then I'm not sure if he's fit to handle this. Also, who would be responsible for the cost of these repairs? Me?The sad thing is I don't expect to get any resolve by handling this matter directly. I can only spread the word to other unaware potential customers, continue to blog about how horrible Byright is as a company and try to handle this matter legally. This is in no way a direct shot at [redacted] as a person. He may be just as unhappy working for such a horrible place as I am as a customer.Please provide a fax number and I will be more than happy to have my investigator send you my supporting documents.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

In addition to the first reply,  I apologize I did not see the second page showing the desired settlement by [redacted].  If in deed, the vehicle was a flood vehicle,  I will buy back her loan from the finance company and return all the money she has paid on the car.  Although, it is very unlikely that the car could possibly be a flood car.  Prior to the sale, the vehicle identification number was run through [redacted] and guaranteed not to have been a flood car.  Also, if you check with the Ohio Bureau of Motor Vehicles, you will find that the car was a one owner, and traded in locally to [redacted] before we purchased it.Thank you
[redacted]