Byrne & Sons Inc.

Review: This is an issue relate to a gas conversion for the heating system in the house. The plumber from Byrne and Sons, [redacted], received a deposit of $1,600.00; on May [redacted], 2013 assuring that the job was going to take 3 weeks. The job has still not been completed. After he got paid the final balance of $1,700 and an additional charge of $500 for installing a pipe inside the house (the $500 was not stated in the contract). He explained to me that the $500 can be paid to him after the completion of the job and after [redacted] inspects the system. **. [redacted] claims that he has called [redacted] to come inspect the system, but insists that [redacted] has not returned his phone calls. **. [redacted] never showed up for [redacted] inspections. I have called [redacted] and have gotten through every time. I called [redacted] on October [redacted] to find information about the delay, I was informed of the following; statement of chimney service, final check list, certificate of compliance, blue card (which is the authorization from Department of Buildings). I called Byrne and Sons, since **. [redacted] didn't pick up his phone, and spoke to the rude secretary, [redacted], who assured me that all the paperwork was filed. She blames [redacted] for not complying with Byrne and Sons. My chimney just got cleaned after several complaints I made to them. I called [redacted] again on October [redacted] to check up on the filing of the paperwork and they informed me that they had not received any paperwork from Byrne and Sons. The last step I took was calling the office and the secretary told me that she will leave a message for **. [redacted] to call me back. I haven't heard from **. [redacted] since the last call to the office.Desired Settlement: A boiler conversion should not take 6 months. I am very frustrated and I am entitled to get my money back because of the delay.

Business

Response:

Dear [redacted]:

According to [redacted] letter she states she signed the contract in May and expected all to be completed in three weeks yet on 7/**/13 (the END OF JULY) Con Edison was requesting an application which the customer filled out (see attached for fax proof from [redacted] to Byne & Son) she did not cancel job at that time.

The additional $500.00 she speaks of was when Con Edison requested the point of entry be changed ADDITIONAL WORK not included in the original contract.

[redacted] may have called Con Edison but apparently she is reaching the wrong departments as the

information she is stating is 100% incorrect. The following is how her job proceeded:

-On 5/**/13 Byrne & Son Inc filed a Work request for her and was given a Case # of [redacted]

-On 5/**/13 Byrne & Son Inc filed with NYC Department of Buildings and was given LAA #[redacted] This permit was inspected and signed off by the NYC Department of Buildings on 9/**/13 (see attached proof of sign off that installation passed)

[redacted] is asking for Blue Card but NYC DEPT OF BLDGS DOES NOT DO BLUE CARDS AND

HAVE NOT FOR YEARS (CAN BE VERIFJED WITH NYC DOB) again she was given the wrong

information.

What she needs is a sign off which took place of blue card and that WAS COMPLE1ED 9/**/13 she states in her letter as of I Oil 5/** we failed to provide blue card again wrong information provided by and to her (her close out information is public information and can be verified on NYC DOB WEB SITE)

-6/*/13 Con Ed sent customer letter stating EXISTING 1.5'' gas service NOT ADEQUATE for loads needs new point of entry; Needs Point of Entry Appointment to be scheduled by con Edison (that was the

$500.00 fee agreed to by customer when she proceeded with application). THIS WAS ADDITIONAL WORK THEREFORE NOT INCLUDED IN ORIGINAL CONTRACT.

6/*/13 Con Ed requested Application for service be returned by customer.

6/**/13 Plumber Met Con Edison at 2pm for point of entry appt; needs meter outside (pips must be moved outside )

6/**/13 customer was invoiced #[redacted] for addl work due to inadequate service; meter must be installed outside (see attached invoice)

6/**/13 plumbers installed 1 1/2, PVC Sleeve for gas line

7/**/13 [redacted] emailed me application for service to forward/return to Con Edison

7/**/13 Con Edison Green Team Allison confirmed receipt of application and Check list (see email proof)

which again [redacted] accuses us of not providing to Con Ed. Con Ed Scheduled appt for 7/**/13 at 2pm

7/**/13 L/M on [redacted] cell; home # machine full SHE MISSED CON ED Appt. Con Edison and Plumber were there no one answered appt to be rescheduled.

7/**/13 Con Ed rescheduled for 7/** at 2pm

7/**/13 Plumber at Byrne & Son ([redacted]) called Con Edison Spoke to [redacted] called screaming that she was there but did not bear door or phone she made such a fuss they Con Edison canceled 7/**/13 appt and state they will just run service

9/**/13 Gas Line and was run and oil tank removed 9/**/13 gas test and lit all pilots

9/**/13 self inspection with DOB 11am

10/*/13 emailed interim gas checklist

10/*/13 Con Edison sent letter to customer stating they completed the installation of the gas service to building on 9/**/12

10/**/13 emailed Con Ed request for final inspection for meter set

10/**/13 gave to B&P for Chimney cleaning

10/**/13 emailed second copy of Con Edison Close out documentation that was originally taxed 9/**/13

10/**/13 tried to arrange appt with [redacted] and Con Ed again no room to leave message

10/**/13 received Better Business Complain in mail ID #[redacted] Mediator 10/**/13 spoke to [redacted] ###-###-#### requested point by point explanation and any support documents of proof

Documentation of proof are also being forwarded to your office, should you require any additional information please notify our office and we will gladly provide.

Sincerely yours,

Enc.