The refercooling unit was replaced Client is correct on dent on referdoor, scratched drawer facingDrawer facing was ordered and was given to customer as requested by Mrs [redacted] to be placed in man cave Prior to this claim Customer has called may times, parts were ordered waiting manufacture and parts being sent We have had contact with Mrand Mrs [redacted] prior to this claim and they were aware of these problems with ordering Byron's RV was contacted by Mrand Mrs [redacted] due to the issue again with this refer on Byron went out 05/08/and discovered that the new cooling unit that was replaced was clogged which is a manufacturer warranty Byron's rv takes no blame for the warranted item failingThe manufacture warranty is sending a new cooling unit which is ESTIMATED to being at Byron's rv 5/20/ Byron's rv will schedule an appointment when cooling unit is received The only damage that was mentioned by customer is referdoor panel which will be installed after new cooling unit is replaced, and drawer facing which will also be installed after new cooling unit is replaced due to having this problem again The ice maker was working as of 05/10/said MrsRobbins Thank You,*** ***Byron's RV Repair, LLC,
In response to customer complaint: [redacted] This is the first I have heard of any complaints from this customer The only correspondents between [redacted] and Mr [redacted] was about a gas prop for the entrance door, the fireplace, microwave and A/C, which was addressed and completed Nothing else has been brought to my attention until now In fact their son was at my shop two weeks ago buying parts, which he stated nothing of this We have received no phone calls, emails, faxes or text messages to the contrary Furthermore, I have never been sued and am in no litigations now As for teenage employee's none of my employees are under the age of I do have a lot of service calls, but have always responded to all inquiries with investigation into any complaints or problems myself Any customer can call at anytime and I'll be glad to discuss any complaints or problems No such attempts were made here, the customer has not contacted me over any issues stated in this complaint We attempted to call and text Mr [redacted] when we received this complaint, and no response Would appreciate the opportunity to resolve this matter Thank you, [redacted] J***
Mr [redacted] has not complained about a radio nor the fifth wheel hitch, he hooked the camper to his truck the day he left with it, and had no complaint until after he took it on vacation and never called during his travel time to complainThe only complaint was the vent and furnace Both parties agreed when he came back from vacation Byron's RV was to come and install the new ventMr [redacted] contacted Byron's RV via email and by phone we explained to Mr [redacted] the vent could not be changed in the rain we would schedule a day when it was not raining to come install the ventThe next day he requested his money back on the vent and furnaceThe furnace was changedHe requested warranty information on this part, furnaces do not come with warranty booklets only an owners manual which was lost along with Mr [redacted] entire work history folder which was left in the said rv by an employeeIn good faith to Mr [redacted] we will come out to his rv and replace the furnace while he is present to prove to him it was replaced as long as the furnace in the rv comes back to Byron's RVByron's RV will not refund Mr [redacted] for the furnace and him keep the new furnace in his rv
In response to Mr***'s statement: The radio that was installed in your RV is an upgrade to your stereo, your stereo was no longer in production due to the age of the RVThe new stereos stay on full time and do require a battery disconnect to save the battery from dischargeThe hitch was welded by a certified welder of more than yrs. experience in his trade, when hooking to your RV with your hitch in my truck I experienced no problems with hook up, I'm sorry that you are having trouble hooking up, make sure you are straight with hitch and the trailer kingpin plate is level with truck hitchYour reimbursement for the vent has already been sentThe snap pin that was replaced on the landing gear leg was replaced because your pin was bent and we replaced it at no cost to youI still stand by our prior response to the furnace complaint. We would be glad to make any necessary repairs to fix any of the problems that you have with the work we have done as we have afore mentioned. As shown in your two prior statements you are creating more complaints as you go, we are fast becoming aware that you are unable to be satisfied no matter what we offer or any explanations we give you. Thank You,*** *** Byron's RV Repair, LLC,19733 FM 365Beaumont, TX 77705 (409) 794-Office(409) 794-Fax
Complaint:
I am rejecting this response because: Byron came out on 5/28/and my Son-In-Law met with him and his people and let them in and they pulled my refrigerator out again and did replace the cooling unit My Son-in-Law stayed with the until he was told they were finished (Still no door to replace dented one, same old story it has been ordered) I got home that afternoon and walked into my house, the floor was completely saturated with water and water was pouring out the back of my trailer I was distraught and texted Byron and did not receive a reply, I then called my husband who is out of town working and he called and Byron answered My husband told him water was every where and he needed to get back to our house right then and take care of this and if it has warped our floors or if we have a mold issue this is going to be a problem as I have asthma and cannot breath mold He then called me and he did come back about 7:30pm that evening and stayed until about 9:30pm sucking up all the water and took out drawers and put my fan on it to dry out He came back on Friday 5/29/and put the drawers back in and checked to make sure floor was dry I still have not yet gotten my dented refrigerator door replaced and this was done back 3/15/15, I keep being told that it has been ordered and his office has called my husband a few times and said it was in and they were coming out to replace it, but that did not happen My last conversation with Byron himself Friday was that door was ordered and he has ordered a back up just in case, but I have heard this before I feel as if this claim needs to remain opened until all repair work has been done
Sincerely,
*** ***
Mr*** has not complained about a radio nor the fifth wheel hitch, he hooked the camper to his truck the day he left with it, and had no complaint until after he took it on vacation and never called during his travel time to complainThe only complaint was the vent and furnace
Both parties agreed when he came back from vacation Byron's RV was to come and install the new ventMr. *** contacted Byron's RV via email and by phone we explained to Mr*** the vent could not be changed in the rain we would schedule a day when it was not raining to come install the vent. The next day he requested his money back on the vent and furnaceThe furnace was changedHe requested warranty information on this part, furnaces do not come with warranty booklets only an owners manual which was lost along with Mr*** entire work history folder which was left in the said rv by an employee. In good faith to Mr*** we will come out to his rv and replace the furnace while he is present to prove to him it was replaced as long as the furnace in the rv comes back to Byron's RVByron's RV will not refund Mr*** for the furnace and him keep the new furnace in his rv
Complaint:
Thanks for refund on the ventI know I am not getting any kind of paperwork on the furnace,.You must not have, you have had plenty of time to send it to meThat is fineI say live and learnBack to hooking up the trailer I have been hooking up that trailer about yearsI think I would know if it was more difficultJust saying, You are the expertThanks again for the learning experience
I am rejecting this response because:
Sincerely,
*** ***
IN RESPONSE TO MRS*** COMPLAINT: THE REFRIGERATOR DOOR IS BEING INSTALLED TODAY 6/04/2015. The water leak that occurred Tuesday 6/02/was due to a blown or ruptured waterline and had nothing to do with any work performed by BYRON'S RV , I explained this to Mrs *** Tuesday night I personally (Byron ***) removed the drawers under refrigerator and stove to suck water out of carpetWhile in the process of removing the water and removing basement panel to turn off the valve to the ice maker line, my helper whom was talking to Mrs*** , *** *** and Mrs *** daughter was told " you might want to move out of the way, when he (Byron) walks out the door cause we are going to shoot him " at this point my helper was shown the pistol on the bar and the shotgun on the golf cartUpon exiting the rv some time later with the shop vac, Mrs*** tells me if my cat gets out I'm killing someoneI at this point asked to use her fan to put on here carpet as it was only surface moisture at this point I was affronted by her daughter and son in law that I couldn't use her fan I would have to go get my ownI explained that this wasn't my fault and that I didn't have a fan with me that I was trying to help her outthen *** (son in law ) wanted me to pay him for the shop vacthat he went and pur***d and the time he spent sucking water out of the rv At this point Mrs*** started in on the time line and that she was ready to shoot me she had bail money and didn't mind getting bailed outAfter several minutes of this accosting I explained to Mrs*** once again that the waterline rupture was not something that we were responsible for and I was sorry for the problem but we were not at faultMrs*** stated that she didn't care if it was extentened warranty are not get it fixed she didn't care just get it fixedI texted Mrs*** and *** 6/03/that the refrigerator door would be installed 6/04/with a hour heads up *** replied fine (txt message to prove) The previous water leak on 5/28/2015 that happened was inspected by my tech and *** before my tech left and was not leaking, the leak happened after we had left and I was contacted at 5:pm about the leakI responded to the call ( missing my sons high school graduation) and went to the rv and addressed the water leak fixing it and removed drawers in kitchen slide sucked all water out, put Mrs *** fan on it which she gave me and returned the next morning and put everything back together at which point Mrs*** and *** both said that there was no water damage , smell or dampness to the carpet from the leakI have reported these events to you, (the Revdex.com) to my attorney, and to Galveston countyWe will install the refrigerator door and drawers we removed and we will no longer do business with Mrs*** and her family. Thank You, Byron's RV Repair, LLC,19733 FM 365Beaumont, TX 77705 (409) 794-Office
In response to customer complaint: *** ***. This is the first I have heard of any complaints from this customer. The only correspondents between *** and Mr*** was about a gas prop for the entrance door, the fireplace, microwave and A/C, which was addressed and
completed. Nothing else has been brought to my attention until now. In fact their son was at my shop two weeks ago buying parts, which he stated nothing of this. We have received no phone calls, emails, faxes or text messages to the contrary. Furthermore, I have never been sued and am in no litigations now. As for teenage employee's none of my employees are under the age of 20. I do have a lot of service calls, but have always responded to all inquiries with investigation into any complaints or problems myself. Any customer can call at anytime and I'll be glad to discuss any complaints or problems. No such attempts were made here, the customer has not contacted me over any issues stated in this complaint. We attempted to call and text Mr*** when we received this complaint, and no response. Would appreciate the opportunity to resolve this matter. Thank you,*** J***
The refercooling unit was replaced Client is correct on dent on referdoor, scratched drawer facingDrawer facing was ordered and was given to customer as requested by Mrs*** to be placed in man cave Prior to this claim Customer has called may times, parts were ordered
waiting manufacture and parts being sent We have had contact with Mrand Mrs*** prior to this claim and they were aware of these problems with ordering Byron's RV was contacted by Mrand Mrs*** due to the issue again with this refer on Byron went out 05/08/15 and discovered that the new cooling unit that was replaced was clogged which is a manufacturer warranty Byron's rv takes no blame for the warranted item failingThe manufacture warranty is sending a new cooling unit which is ESTIMATED to being at Byron's rv 5/20/ Byron's rv will schedule an appointment when cooling unit is received The only damage that was mentioned by customer is referdoor panel which will be installed after new cooling unit is replaced, and drawer facing which will also be installed after new cooling unit is replaced due to having this problem again The ice maker was working as of 05/10/said MrsRobbins Thank You,*** ***Byron's RV Repair, LLC,
Complaint:
I am rejecting this response because: first, I went on vacation the trailer did notSecond, when I picked the trailer up we had trouble hooking upIf they remember we had to bump receiver several timesWe all blamed it on the mud hole it was inThe next time I hooked up it was in my drivewaySame problemWe went to lake for the weekend and when we were ready to leave we had the same problem again. Mr*** says after repair, the hitch is better and may be welded better now-I don't knowI do know it is not straight and didn't have trouble beforeNext the battery was dead when I picked the trailer up so the radio was offI bought a new battery, found out it stays on all the time. We discussed this when Mr*** came to my house to look at ventHe said he would install a battery switchNext he doesn't have to change furnance all I want is make, model or serial number--it had to come with some kind of paperwork. When Mr*** was at my house he told me he forget the paperwork and said he would bring it when he changed the vent. Missing file must have been there then or it would have been "Can't find the paperwork" and not "I forgot paperwork."If no paperwork can be found it makes me question whether the furnace was actually changedWe have paperwork on everything else that was replacedMaybe it was overlooked like vent. There were also new bolts in jack leg that we did not have an issue withBut no one knew why they were changed
Sincerely,
*** ***
The refercooling unit was replaced Client is correct on dent on referdoor, scratched drawer facingDrawer facing was ordered and was given to customer as requested by Mrs [redacted] to be placed in man cave Prior to this claim Customer has called may times, parts were ordered waiting manufacture and parts being sent We have had contact with Mrand Mrs [redacted] prior to this claim and they were aware of these problems with ordering Byron's RV was contacted by Mrand Mrs [redacted] due to the issue again with this refer on Byron went out 05/08/and discovered that the new cooling unit that was replaced was clogged which is a manufacturer warranty Byron's rv takes no blame for the warranted item failingThe manufacture warranty is sending a new cooling unit which is ESTIMATED to being at Byron's rv 5/20/ Byron's rv will schedule an appointment when cooling unit is received The only damage that was mentioned by customer is referdoor panel which will be installed after new cooling unit is replaced, and drawer facing which will also be installed after new cooling unit is replaced due to having this problem again The ice maker was working as of 05/10/said MrsRobbins Thank You,*** ***Byron's RV Repair, LLC,
In response to customer complaint: [redacted] This is the first I have heard of any complaints from this customer The only correspondents between [redacted] and Mr [redacted] was about a gas prop for the entrance door, the fireplace, microwave and A/C, which was addressed and completed Nothing else has been brought to my attention until now In fact their son was at my shop two weeks ago buying parts, which he stated nothing of this We have received no phone calls, emails, faxes or text messages to the contrary Furthermore, I have never been sued and am in no litigations now As for teenage employee's none of my employees are under the age of I do have a lot of service calls, but have always responded to all inquiries with investigation into any complaints or problems myself Any customer can call at anytime and I'll be glad to discuss any complaints or problems No such attempts were made here, the customer has not contacted me over any issues stated in this complaint We attempted to call and text Mr [redacted] when we received this complaint, and no response Would appreciate the opportunity to resolve this matter Thank you, [redacted] J***
Mr [redacted] has not complained about a radio nor the fifth wheel hitch, he hooked the camper to his truck the day he left with it, and had no complaint until after he took it on vacation and never called during his travel time to complainThe only complaint was the vent and furnace Both parties agreed when he came back from vacation Byron's RV was to come and install the new ventMr [redacted] contacted Byron's RV via email and by phone we explained to Mr [redacted] the vent could not be changed in the rain we would schedule a day when it was not raining to come install the ventThe next day he requested his money back on the vent and furnaceThe furnace was changedHe requested warranty information on this part, furnaces do not come with warranty booklets only an owners manual which was lost along with Mr [redacted] entire work history folder which was left in the said rv by an employeeIn good faith to Mr [redacted] we will come out to his rv and replace the furnace while he is present to prove to him it was replaced as long as the furnace in the rv comes back to Byron's RVByron's RV will not refund Mr [redacted] for the furnace and him keep the new furnace in his rv
In response to Mr***'s statement: The radio that was installed in your RV is an upgrade to your stereo, your stereo was no longer in production due to the age of the RVThe new stereos stay on full time and do require a battery disconnect to save the battery from dischargeThe hitch was welded by a certified welder of more than yrs. experience in his trade, when hooking to your RV with your hitch in my truck I experienced no problems with hook up, I'm sorry that you are having trouble hooking up, make sure you are straight with hitch and the trailer kingpin plate is level with truck hitchYour reimbursement for the vent has already been sentThe snap pin that was replaced on the landing gear leg was replaced because your pin was bent and we replaced it at no cost to youI still stand by our prior response to the furnace complaint. We would be glad to make any necessary repairs to fix any of the problems that you have with the work we have done as we have afore mentioned. As shown in your two prior statements you are creating more complaints as you go, we are fast becoming aware that you are unable to be satisfied no matter what we offer or any explanations we give you. Thank You,*** *** Byron's RV Repair, LLC,19733 FM 365Beaumont, TX 77705 (409) 794-Office(409) 794-Fax
Complaint:
I am rejecting this response because: Byron came out on 5/28/and my Son-In-Law met with him and his people and let them in and they pulled my refrigerator out again and did replace the cooling unit My Son-in-Law stayed with the until he was told they were finished (Still no door to replace dented one, same old story it has been ordered) I got home that afternoon and walked into my house, the floor was completely saturated with water and water was pouring out the back of my trailer I was distraught and texted Byron and did not receive a reply, I then called my husband who is out of town working and he called and Byron answered My husband told him water was every where and he needed to get back to our house right then and take care of this and if it has warped our floors or if we have a mold issue this is going to be a problem as I have asthma and cannot breath mold He then called me and he did come back about 7:30pm that evening and stayed until about 9:30pm sucking up all the water and took out drawers and put my fan on it to dry out He came back on Friday 5/29/and put the drawers back in and checked to make sure floor was dry I still have not yet gotten my dented refrigerator door replaced and this was done back 3/15/15, I keep being told that it has been ordered and his office has called my husband a few times and said it was in and they were coming out to replace it, but that did not happen My last conversation with Byron himself Friday was that door was ordered and he has ordered a back up just in case, but I have heard this before I feel as if this claim needs to remain opened until all repair work has been done
Sincerely,
*** ***
Mr*** has not complained about a radio nor the fifth wheel hitch, he hooked the camper to his truck the day he left with it, and had no complaint until after he took it on vacation and never called during his travel time to complainThe only complaint was the vent and furnace
Both parties agreed when he came back from vacation Byron's RV was to come and install the new ventMr. *** contacted Byron's RV via email and by phone we explained to Mr*** the vent could not be changed in the rain we would schedule a day when it was not raining to come install the vent. The next day he requested his money back on the vent and furnaceThe furnace was changedHe requested warranty information on this part, furnaces do not come with warranty booklets only an owners manual which was lost along with Mr*** entire work history folder which was left in the said rv by an employee. In good faith to Mr*** we will come out to his rv and replace the furnace while he is present to prove to him it was replaced as long as the furnace in the rv comes back to Byron's RVByron's RV will not refund Mr*** for the furnace and him keep the new furnace in his rv
Complaint:
Thanks for refund on the ventI know I am not getting any kind of paperwork on the furnace,.You must not have, you have had plenty of time to send it to meThat is fineI say live and learnBack to hooking up the trailer I have been hooking up that trailer about yearsI think I would know if it was more difficultJust saying, You are the expertThanks again for the learning experience
I am rejecting this response because:
Sincerely,
*** ***
IN RESPONSE TO MRS*** COMPLAINT: THE REFRIGERATOR DOOR IS BEING INSTALLED TODAY 6/04/2015. The water leak that occurred Tuesday 6/02/was due to a blown or ruptured waterline and had nothing to do with any work performed by BYRON'S RV , I explained this to Mrs *** Tuesday night I personally (Byron ***) removed the drawers under refrigerator and stove to suck water out of carpetWhile in the process of removing the water and removing basement panel to turn off the valve to the ice maker line, my helper whom was talking to Mrs*** , *** *** and Mrs *** daughter was told " you might want to move out of the way, when he (Byron) walks out the door cause we are going to shoot him " at this point my helper was shown the pistol on the bar and the shotgun on the golf cartUpon exiting the rv some time later with the shop vac, Mrs*** tells me if my cat gets out I'm killing someoneI at this point asked to use her fan to put on here carpet as it was only surface moisture at this point I was affronted by her daughter and son in law that I couldn't use her fan I would have to go get my ownI explained that this wasn't my fault and that I didn't have a fan with me that I was trying to help her outthen *** (son in law ) wanted me to pay him for the shop vacthat he went and pur***d and the time he spent sucking water out of the rv At this point Mrs*** started in on the time line and that she was ready to shoot me she had bail money and didn't mind getting bailed outAfter several minutes of this accosting I explained to Mrs*** once again that the waterline rupture was not something that we were responsible for and I was sorry for the problem but we were not at faultMrs*** stated that she didn't care if it was extentened warranty are not get it fixed she didn't care just get it fixedI texted Mrs*** and *** 6/03/that the refrigerator door would be installed 6/04/with a hour heads up *** replied fine (txt message to prove) The previous water leak on 5/28/2015 that happened was inspected by my tech and *** before my tech left and was not leaking, the leak happened after we had left and I was contacted at 5:pm about the leakI responded to the call ( missing my sons high school graduation) and went to the rv and addressed the water leak fixing it and removed drawers in kitchen slide sucked all water out, put Mrs *** fan on it which she gave me and returned the next morning and put everything back together at which point Mrs*** and *** both said that there was no water damage , smell or dampness to the carpet from the leakI have reported these events to you, (the Revdex.com) to my attorney, and to Galveston countyWe will install the refrigerator door and drawers we removed and we will no longer do business with Mrs*** and her family. Thank You, Byron's RV Repair, LLC,19733 FM 365Beaumont, TX 77705 (409) 794-Office
In response to customer complaint: *** ***. This is the first I have heard of any complaints from this customer. The only correspondents between *** and Mr*** was about a gas prop for the entrance door, the fireplace, microwave and A/C, which was addressed and
completed. Nothing else has been brought to my attention until now. In fact their son was at my shop two weeks ago buying parts, which he stated nothing of this. We have received no phone calls, emails, faxes or text messages to the contrary. Furthermore, I have never been sued and am in no litigations now. As for teenage employee's none of my employees are under the age of 20. I do have a lot of service calls, but have always responded to all inquiries with investigation into any complaints or problems myself. Any customer can call at anytime and I'll be glad to discuss any complaints or problems. No such attempts were made here, the customer has not contacted me over any issues stated in this complaint. We attempted to call and text Mr*** when we received this complaint, and no response. Would appreciate the opportunity to resolve this matter. Thank you,*** J***
The refercooling unit was replaced Client is correct on dent on referdoor, scratched drawer facingDrawer facing was ordered and was given to customer as requested by Mrs*** to be placed in man cave Prior to this claim Customer has called may times, parts were ordered
waiting manufacture and parts being sent We have had contact with Mrand Mrs*** prior to this claim and they were aware of these problems with ordering Byron's RV was contacted by Mrand Mrs*** due to the issue again with this refer on Byron went out 05/08/15 and discovered that the new cooling unit that was replaced was clogged which is a manufacturer warranty Byron's rv takes no blame for the warranted item failingThe manufacture warranty is sending a new cooling unit which is ESTIMATED to being at Byron's rv 5/20/ Byron's rv will schedule an appointment when cooling unit is received The only damage that was mentioned by customer is referdoor panel which will be installed after new cooling unit is replaced, and drawer facing which will also be installed after new cooling unit is replaced due to having this problem again The ice maker was working as of 05/10/said MrsRobbins Thank You,*** ***Byron's RV Repair, LLC,
Complaint:
I am rejecting this response because: first, I went on vacation the trailer did notSecond, when I picked the trailer up we had trouble hooking upIf they remember we had to bump receiver several timesWe all blamed it on the mud hole it was inThe next time I hooked up it was in my drivewaySame problemWe went to lake for the weekend and when we were ready to leave we had the same problem again. Mr*** says after repair, the hitch is better and may be welded better now-I don't knowI do know it is not straight and didn't have trouble beforeNext the battery was dead when I picked the trailer up so the radio was offI bought a new battery, found out it stays on all the time. We discussed this when Mr*** came to my house to look at ventHe said he would install a battery switchNext he doesn't have to change furnance all I want is make, model or serial number--it had to come with some kind of paperwork. When Mr*** was at my house he told me he forget the paperwork and said he would bring it when he changed the vent. Missing file must have been there then or it would have been "Can't find the paperwork" and not "I forgot paperwork."If no paperwork can be found it makes me question whether the furnace was actually changedWe have paperwork on everything else that was replacedMaybe it was overlooked like vent. There were also new bolts in jack leg that we did not have an issue withBut no one knew why they were changed
Sincerely,
*** ***