Complaint: 10621252
I am rejecting this response because: first, I went on vacation the trailer did not. Second, when I picked the trailer up we had trouble hooking up. If they remember we had to bump receiver several times. We all blamed it on the mud hole it was in. The next time I hooked up it was in my driveway. Same problem. We went to lake for the weekend and when we were ready to leave we had the same problem again. Mr. [redacted] says after repair, the hitch is better and may be welded better now-I don't know. I do know it is not straight and didn't have trouble before. Next the battery was dead when I picked the trailer up so the radio was off. I bought a new battery, found out it stays on all the time. We discussed this when Mr. [redacted] came to my house to look at vent. He said he would install a battery switch. Next he doesn't have to change furnance all I want is make, model or serial number--it had to come with some kind of paperwork. When Mr. [redacted] was at my house he told me he forget the paperwork and said he would bring it when he changed the vent. Missing file must have been there then or it would have been "Can't find the paperwork" and not "I forgot paperwork."If no paperwork can be found it makes me question whether the furnace was actually changed. We have paperwork on everything else that was replaced. Maybe it was overlooked like vent. There were also new bolts in jack leg that we did not have an issue with. But no one knew why they were changed.
Sincerely,
[redacted]
In response to customer complaint: [redacted]. This is the first I have heard of any complaints from this customer. The only correspondents between [redacted] and Mr. [redacted] was about a gas prop for the entrance door, the fireplace, microwave and A/C, which was addressed and...
completed. Nothing else has been brought to my attention until now. In fact their son was at my shop two weeks ago buying parts, which he stated nothing of this. We have received no phone calls, emails, faxes or text messages to the contrary. Furthermore, I have never been sued and am in no litigations now. As for teenage employee's none of my employees are under the age of 20. I do have a lot of service calls, but have always responded to all inquiries with investigation into any complaints or problems myself. Any customer can call at anytime and I'll be glad to discuss any complaints or problems. No such attempts were made here, the customer has not contacted me over any issues stated in this complaint. We attempted to call and text Mr. [redacted] when we received this complaint, and no response. Would appreciate the opportunity to resolve this matter. Thank you,[redacted] J. [redacted]
Complaint: 10614261
I am rejecting this response because: Byron came out on 5/28/15 and my Son-In-Law met with him and his people and let them in and they pulled my refrigerator out again and did replace the cooling unit. My Son-in-Law stayed with the until he was told they were finished. (Still no door to replace dented one, same old story it has been ordered). I got home that afternoon and walked into my house, the floor was completely saturated with water and water was pouring out the back of my trailer. I was distraught and texted Byron and did not receive a reply, I then called my husband who is out of town working and he called and Byron answered. My husband told him water was every where and he needed to get back to our house right then and take care of this and if it has warped our floors or if we have a mold issue this is going to be a problem as I have asthma and cannot breath mold. He then called me and he did come back about 7:30pm that evening and stayed until about 9:30pm sucking up all the water and took out drawers and put my fan on it to dry out. He came back on Friday 5/29/15 and put the drawers back in and checked to make sure floor was dry. I still have not yet gotten my dented refrigerator door replaced and this was done back 3/15/15, I keep being told that it has been ordered and his office has called my husband a few times and said it was in and they were coming out to replace it, but that did not happen. My last conversation with Byron himself Friday was that door was ordered and he has ordered a back up just in case, but I have heard this before. I feel as if this claim needs to remain opened until all repair work has been done.
Sincerely,
[redacted]
The refer. cooling unit was replaced. Client is correct on dent on refer. door, scratched drawer facing. Drawer facing was ordered and was given to customer as requested by Mrs. [redacted] to be placed in man cave Prior to this claim. Customer has called may times, parts were ordered...
waiting manufacture and parts being sent. We have had contact with Mr. and Mrs. [redacted] prior to this claim and they were aware of these problems with ordering. Byron's RV was contacted by Mr. and Mrs. [redacted] due to the issue again with this refer on. Byron went out 05/08/15 and discovered that the new cooling unit that was replaced was clogged which is a manufacturer warranty Byron's rv takes no blame for the warranted item failing. The manufacture warranty is sending a new cooling unit which is ESTIMATED to being at Byron's rv 5/20/15. Byron's rv will schedule an appointment when cooling unit is received. The only damage that was mentioned by customer is refer. door panel which will be installed after new cooling unit is replaced, and drawer facing which will also be installed after new cooling unit is replaced due to having this problem again. The ice maker was working as of 05/10/15 said Mrs. Robbins. Thank You,[redacted]Byron's RV Repair, LLC,
Mr. [redacted] has not complained about a radio nor the fifth wheel hitch, he hooked the camper to his truck the day he left with it, and had no complaint until after he took it on vacation and never called during his travel time to complain. The only complaint was the vent and furnace....
Both parties agreed when he came back from vacation Byron's RV was to come and install the new vent. Mr. [redacted] contacted Byron's RV via email and by phone we explained to Mr. [redacted] the vent could not be changed in the rain we would schedule a day when it was not raining to come install the vent. The next day he requested his money back on the vent and furnace. The furnace was changed. He requested warranty information on this part, furnaces do not come with warranty booklets only an owners manual which was lost along with Mr. [redacted] entire work history folder which was left in the said rv by an employee. In good faith to Mr. [redacted] we will come out to his rv and replace the furnace while he is present to prove to him it was replaced as long as the furnace in the rv comes back to Byron's RV. Byron's RV will not refund Mr. [redacted] for the furnace and him keep the new furnace in his rv.
Complaint: 10621252
I am rejecting this response because: first, I went on vacation the trailer did not. Second, when I picked the trailer up we had trouble hooking up. If they remember we had to bump receiver several times. We all blamed it on the mud hole it was in. The next time I hooked up it was in my driveway. Same problem. We went to lake for the weekend and when we were ready to leave we had the same problem again. Mr. [redacted] says after repair, the hitch is better and may be welded better now-I don't know. I do know it is not straight and didn't have trouble before. Next the battery was dead when I picked the trailer up so the radio was off. I bought a new battery, found out it stays on all the time. We discussed this when Mr. [redacted] came to my house to look at vent. He said he would install a battery switch. Next he doesn't have to change furnance all I want is make, model or serial number--it had to come with some kind of paperwork. When Mr. [redacted] was at my house he told me he forget the paperwork and said he would bring it when he changed the vent. Missing file must have been there then or it would have been "Can't find the paperwork" and not "I forgot paperwork."If no paperwork can be found it makes me question whether the furnace was actually changed. We have paperwork on everything else that was replaced. Maybe it was overlooked like vent. There were also new bolts in jack leg that we did not have an issue with. But no one knew why they were changed.
Sincerely,
[redacted]
In response to customer complaint: [redacted]. This is the first I have heard of any complaints from this customer. The only correspondents between [redacted] and Mr. [redacted] was about a gas prop for the entrance door, the fireplace, microwave and A/C, which was addressed and...
completed. Nothing else has been brought to my attention until now. In fact their son was at my shop two weeks ago buying parts, which he stated nothing of this. We have received no phone calls, emails, faxes or text messages to the contrary. Furthermore, I have never been sued and am in no litigations now. As for teenage employee's none of my employees are under the age of 20. I do have a lot of service calls, but have always responded to all inquiries with investigation into any complaints or problems myself. Any customer can call at anytime and I'll be glad to discuss any complaints or problems. No such attempts were made here, the customer has not contacted me over any issues stated in this complaint. We attempted to call and text Mr. [redacted] when we received this complaint, and no response. Would appreciate the opportunity to resolve this matter. Thank you,[redacted] J. [redacted]
Complaint: 10614261
I am rejecting this response because: Byron came out on 5/28/15 and my Son-In-Law met with him and his people and let them in and they pulled my refrigerator out again and did replace the cooling unit. My Son-in-Law stayed with the until he was told they were finished. (Still no door to replace dented one, same old story it has been ordered). I got home that afternoon and walked into my house, the floor was completely saturated with water and water was pouring out the back of my trailer. I was distraught and texted Byron and did not receive a reply, I then called my husband who is out of town working and he called and Byron answered. My husband told him water was every where and he needed to get back to our house right then and take care of this and if it has warped our floors or if we have a mold issue this is going to be a problem as I have asthma and cannot breath mold. He then called me and he did come back about 7:30pm that evening and stayed until about 9:30pm sucking up all the water and took out drawers and put my fan on it to dry out. He came back on Friday 5/29/15 and put the drawers back in and checked to make sure floor was dry. I still have not yet gotten my dented refrigerator door replaced and this was done back 3/15/15, I keep being told that it has been ordered and his office has called my husband a few times and said it was in and they were coming out to replace it, but that did not happen. My last conversation with Byron himself Friday was that door was ordered and he has ordered a back up just in case, but I have heard this before. I feel as if this claim needs to remain opened until all repair work has been done.
Sincerely,
[redacted]
The refer. cooling unit was replaced. Client is correct on dent on refer. door, scratched drawer facing. Drawer facing was ordered and was given to customer as requested by Mrs. [redacted] to be placed in man cave Prior to this claim. Customer has called may times, parts were ordered...
waiting manufacture and parts being sent. We have had contact with Mr. and Mrs. [redacted] prior to this claim and they were aware of these problems with ordering. Byron's RV was contacted by Mr. and Mrs. [redacted] due to the issue again with this refer on. Byron went out 05/08/15 and discovered that the new cooling unit that was replaced was clogged which is a manufacturer warranty Byron's rv takes no blame for the warranted item failing. The manufacture warranty is sending a new cooling unit which is ESTIMATED to being at Byron's rv 5/20/15. Byron's rv will schedule an appointment when cooling unit is received. The only damage that was mentioned by customer is refer. door panel which will be installed after new cooling unit is replaced, and drawer facing which will also be installed after new cooling unit is replaced due to having this problem again. The ice maker was working as of 05/10/15 said Mrs. Robbins. Thank You,[redacted]Byron's RV Repair, LLC,
Mr. [redacted] has not complained about a radio nor the fifth wheel hitch, he hooked the camper to his truck the day he left with it, and had no complaint until after he took it on vacation and never called during his travel time to complain. The only complaint was the vent and furnace....
Both parties agreed when he came back from vacation Byron's RV was to come and install the new vent. Mr. [redacted] contacted Byron's RV via email and by phone we explained to Mr. [redacted] the vent could not be changed in the rain we would schedule a day when it was not raining to come install the vent. The next day he requested his money back on the vent and furnace. The furnace was changed. He requested warranty information on this part, furnaces do not come with warranty booklets only an owners manual which was lost along with Mr. [redacted] entire work history folder which was left in the said rv by an employee. In good faith to Mr. [redacted] we will come out to his rv and replace the furnace while he is present to prove to him it was replaced as long as the furnace in the rv comes back to Byron's RV. Byron's RV will not refund Mr. [redacted] for the furnace and him keep the new furnace in his rv.