Initial Business Response / [redacted] (1000, 5, 2016/05/11) */ We were in contact with the customer about the condition of the vehicle he purchasedAfter we were aware of the problems he was having we took that veichle back and he purchased a different vehicleTHe customer was happy that we were able to help him in switching vehicles Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/09/03) */
Contact Name and Title: Rich ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
The consumer information I have is under *** *** in regards to the Chevy TrailblazerThis is the first time this has
been brought to our attention that the consumer has had an issueHowever, in April this vehicle did go through recondition in our shop and was sold to *** in MayAt that time we did do upper and lower ball joints, sway bars, tie rod ends, hub and control armWe also had an alignment done by *** I am not sure what she is referring to about it being unsafe, but we would be glad to look at itWe would also be happy to reimburse *** for the part in reference if a receipt is producedOur service manager is Rich *** and he will be glad to assist *** further at XXX-XXX-XXXXPlease keep in mind that the vehicle was sold and is a with 203,milesWe pride ourselves in good customer service
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response FAILS to respond to the fact that they did NOT disclose that the vehicle was "rebuilt" and that they knowingly concealed that the check engine light was onAdditionally, it is information that they have not been contacted regarding this situationMy husband, *** and myself have made NUMEROUS attempts at phone calls and even in person visits which go completely unansweredBoth at your Westville AND Michigan City locationYou have our telephone number on your paperwork and if you pride yourself in customer service would at least have the decency to CALL US
Initial Business Response /* (1000, 5, 2016/05/11) */
We were in contact with the customer about the condition of the vehicle he purchased. After we were aware of the problems he was having we took that veichle back and he purchased a different vehicle. THe customer was happy that we were able to...
help him in switching vehicles.
Initial Consumer Rebuttal /* (2000, 7, 2016/05/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/05/11) */ We were in contact with the customer about the condition of the vehicle he purchasedAfter we were aware of the problems he was having we took that veichle back and he purchased a different vehicleTHe customer was happy that we were able to help him in switching vehicles Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/09/03) */
Contact Name and Title: Rich ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
The consumer information I have is under *** *** in regards to the Chevy TrailblazerThis is the first time this has
been brought to our attention that the consumer has had an issueHowever, in April this vehicle did go through recondition in our shop and was sold to *** in MayAt that time we did do upper and lower ball joints, sway bars, tie rod ends, hub and control armWe also had an alignment done by *** I am not sure what she is referring to about it being unsafe, but we would be glad to look at itWe would also be happy to reimburse *** for the part in reference if a receipt is producedOur service manager is Rich *** and he will be glad to assist *** further at XXX-XXX-XXXXPlease keep in mind that the vehicle was sold and is a with 203,milesWe pride ourselves in good customer service
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response FAILS to respond to the fact that they did NOT disclose that the vehicle was "rebuilt" and that they knowingly concealed that the check engine light was onAdditionally, it is information that they have not been contacted regarding this situationMy husband, *** and myself have made NUMEROUS attempts at phone calls and even in person visits which go completely unansweredBoth at your Westville AND Michigan City locationYou have our telephone number on your paperwork and if you pride yourself in customer service would at least have the decency to CALL US
Initial Business Response /* (1000, 5, 2016/05/11) */
We were in contact with the customer about the condition of the vehicle he purchased. After we were aware of the problems he was having we took that veichle back and he purchased a different vehicle. THe customer was happy that we were able to...
help him in switching vehicles.
Initial Consumer Rebuttal /* (2000, 7, 2016/05/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)