Byte Spike

Review: I just discovered that my spouses cell phone was charges $9.99 per month by Byte Spike LLC since 06 Jan 2013. The bill was for a monthly subscription to some imaginary calendar service. What makes this even more deceptive is my wife has been deployed out of the country since this time. The service was cancelled today, 13 May 2013.Desired Settlement: Please refund the charges incurred on my cell phone plan.

Business

Response:

Hello,

We attempted to contact this customer via email to get the mobile device number which received the text messages in question due to the fact that the phone number provided [redacted] was not in our system. Below is the email which was sent to the email address [redacted] on 5/21/13.

Dear [redacted],

We received a Revdex.com complaint (ID#[redacted]) regarding a refund request. In order to complete the process for your refund request please send us the mobile device number which received the text messages so we can confirm that we are refunding the correct account. The phone number provided on the complaint form - [redacted] - did not exist in our database,

We apologize for the inconvenience and appreciate your assistance in this matter.

Sincerely,

Byte Spike Customer Service

Once we receive a response we can proceed with the refund process.

Kind regards,

Byte Spike Support

Review: I just discovered that my cell phone was charges $9.99 per month by Byte Spike LLC since 08/05/2012. The bill was for a monthly subscription to some imaginary calendar service. What makes this even more deceptive is I have been deployed out of the country during this time. I called AT&T and cancelled the service 13 May 2013.Desired Settlement: Please refund the charges incurred on my cell phone plan.

Business

Response:

To Whom It May Concern:

At Byte Spike, we are committed to the advancement and longevity of the mobile channel. We are actively involved in ensuring fair and effective industry regulation for the protection of consumers, as well as to ensure the sustainability and integrity of the mobile industry.

We are in receipt of Ms. [redacted]’s complaint and we have mailed the consumer a $90 Visa Gift Card as a refund to the below address on 5/31/2013.

Should you wish to discuss this further or require additional information, do not hesitate to contact us.

Sincerely,

Byte Spike, LLC.

Review: As others I received a number of annoying texts over several months. Finally as instructed in the text I replied "Stop" to stop the emails. On that date I was billed $9.99/mo for their "service". I put a stop on that. This is just a scam company. Please file complaints to protect others and shut down this company.Desired Settlement: Send a check for the $9.99 charged, an apology and explanation as to how they got my number and when and where did I give them permission to charge my account.

Business

Response:

Revdex.com of San

Diego

5050 Murphy

Canyon, Ste. 110

San Diego,

CA 92123

Re:

[redacted]; Complaint ID: [redacted] To Whom It May

Concern:

At Byte Spike,

we are committed to the advancement and longevity of the mobile channel. We are

actively involved in ensuring fair and effective industry regulation for the

protection of consumers, as well as to ensure the sustainability and integrity

of the mobile industry.

We are in receipt of Ms. [redacted]’s complaint and we have mailed the consumer a $70

Visa Gift Card as a refund to the below address on 5/8/2013.

[redacted].

Boise, ID 83709

Should you

wish to discuss this further or require additional information, do not hesitate

to contact me.

Sincerely,

Byte Spike, LLC.

Review: According to T-Mobile, Byte Spike has charged my daughter's cell phone with $9.99 for 9 months. She/we NEVER purchased anything from Byte Spike on our family cell phone plan. They somehow got our cell phone number and started charging it. It is very difficult to read the phone bill from T-Mobile and we thought she was being charged for going over her data limit. THIS IS A SCAM!!!!!Desired Settlement: We would like the $89.91 that you charged without authorization to be returned!!!

Business

Response:

Hello,

We attempted to contact this customer via email to get the mobile device number which received the text messages in question due to the fact that the phone number provided [redacted] was not in our system. Below is the email which was sent to the email address [redacted] on 5/5/13.

Dear Ms. [redacted]

We received a Revdex.com complaint (ID#[redacted]) regarding a refund request. In order to complete the process for your refund request please send us the mobile device number which received the text messages so we can confirm that we are refunding the correct account. The phone number provided on the complaint form - [redacted] - does not exist in our system.

We apologize for the inconvenience and appreciate your assistance in this matter.

Sincerely,

Byte Spike Customer Service

Once we receive a response we can proceed with the refund process.

Kind regards,

Byte Spike Support

Consumer

Response:

From: [redacted] <[redacted]>

Date: Wed, May 15, 2013 at 12:16 AM

Subject: ID 9[redacted] Resolved

To: [email protected]

Revdex.com of San Diego,

Review: This company has been fraudulently billing me(via my T-Mobile cell phone bill)for services that I didn't sign up for or receive. A charge of $9.99 appears monthly in my cell phone bill, and T-Mobile says that they can't control this charge.T-Mobile representative said that I got signed up for the service because I ignored/deleted a text message that was sent to me by this company. I get lots of SPAM text messages and I always ignore them. Is it legal for a company to sign you up for a service becasue you ignored their SPAM text? T-Mobile hides the charge on the bill by listing it as Premium Services, instead of giving the actual name of the company. I was never notified by Byte Spike or T-Mobile that I was signed up for this service that I never asked for!I was told by TMobile that I need to contact this company directly in order to stop this charge, but I have gotten no response from them when I call.Desired Settlement: I want Byte Spike to stop billing me for a service that I didn't ask for or agree to.

Business

Response:

Hello,

We attempted to contact this customer via email to get the mobile device number which received the text messages in question due to the fact that the phone number provided [redacted] was not in our system. Below is the email which was sent to the email address [redacted] on 6/14/13.

Dear [redacted],

We received a Revdex.com complaint (ID#[redacted]) regarding a refund request. In order to complete the process for your refund request please send us the mobile device number which received the text messages so we can confirm that we are refunding the correct account. The phone number provided on the complaint form - [redacted] - did not exist in our database.

We apologize for the inconvenience and appreciate your assistance in this matter.

Sincerely,

Byte Spike Customer Service

Once we receive a response we can proceed with the refund process.

Kind regards,

Byte Spike Support