BZ Media

According to our records [redacted] Pan registered twice for the Big Data TechCon conferenceOnce under the order number mentioned in the complaint, [redacted] , and a second time under the order number [redacted] Both order numbers are to a [redacted] Pan employed by Staples with the identical phone number on recordWe also have written correspondence from [redacted] Pan confirming that he spoke with someone on our staff regarding his attendance and notifying us of the dual registrationHere is a copy of the correspondence: Dear [redacted] , Hello, this is ***Thank you for your help along the wayI am the one who called you about cancelation this afternoonWhile [redacted] is working on my old registration cancelation, can you please ensure my registration for this hadoop tutorial is still confirmed? My old conference confirmation number [redacted] ,which is what I paid originally by myself and is in the process of cancelationMy new conference confirmation number is [redacted] I really appreciate your help! Sincerely, [redacted] Please note the complaint notes that [redacted] claims he did not attendHe attended the conferenceI do believe this complaint is not in good faith and is trying to obtain a refund for a conference that was attended [redacted]

Revdex.com:At this time, I have not been contacted by BZ Media LLC regarding complaint ID [redacted] .Sincerely,*** ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] After the conference, they contacted me saying that they couldn't find the record indicating that I attendedThey said if I just say yes, they would give me the certificateI said noAnother registration is another registrationI am asking for the partial refund of registration *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Review: When I planned on registering for their big data tech con conference, I already passed their refund deadline (Sep **) and I knew I might not be able to attend it due to work schedule. I expressed my concern over the phone with them telling them that if I couldn't get partial refund, I just wouldn't register at all. Fearing that I won't register at all, one of their sales person told me that since they already booked everything after Sep **, adding another late registration won't cost them additionally and if I need to cancel before the conference, they would partially refund me. So I registered on Oct [redacted]. As my work schedule didn't allow me to attend, I contacted them to cancel my registration before the conference began. Now they said no, and deny any sales speed they made in the past.Desired Settlement: I paid $1095 for it, I ask for a partial refund of $1095-$150(fee)=$945.

Business

Response:

According to our records [redacted] Pan registered twice for the Big Data TechCon conference. Once under the order number mentioned in the complaint, [redacted], and a second time under the order number [redacted]. Both order numbers are to a [redacted] Pan employed by Staples with the identical phone number on record. We also have written correspondence from [redacted] Pan confirming that he spoke with someone on our staff regarding his attendance and notifying us of the dual registration. Here is a copy of the correspondence: Dear [redacted], Hello, this is [redacted]. Thank you for your help along the way. I am the one who called you about cancelation this afternoon. While [redacted] is working on my old registration cancelation, can you please ensure my registration for this hadoop tutorial is still confirmed? My old conference confirmation number [redacted],which is what I paid originally by myself and is in the process of cancelation. My new conference confirmation number is [redacted]. I really appreciate your help! Sincerely, [redacted] Please note the complaint notes that [redacted] claims he did not attend. He attended the conference. I do believe this complaint is not in good faith and is trying to obtain a refund for a conference that was attended.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

After the conference, they contacted me saying that they couldn't find the record indicating that I attended. They said if I just say yes, they would give me the certificate. I said no. Another registration is another registration. I am asking for the partial refund of registration [redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by BZ Media LLC regarding complaint ID [redacted].Sincerely,[redacted]