C A Contracting, Inc

We have apologized to the ***’s for their inconvenience, and assured them we will search for a like kind and price vehicleUnfortunately, these are high demand cars for that price range and there are sales people in the Sands organization selling out of a shared pre owned vehicle
inventory, thus the double up on the sale of the carThere was no deliberate deception intended, simply lack of communication between the dealershipsIn the meantime, there was no transaction completed and the ***’s have been made whole, deposit returned Sincerely, Jerry M***Sands Motor CompanySands ChevroletSands ImportsDealer Operator

My apoliogzes for the incorrect response on Ms* *** *riginal complaint. Our General Sales Manager, Kyle Von T*** spoke with Ms*** todaySands has agreed to issue a check (#***) for $for reimbursement of expensesThis should resolve Ms*** complaintIf any additional informaton is needed, please contact me at ###-###-####. Sincerely, Cherie V***Sands Kia Office Manager

Tell us why here...Mr.*** came in to the dealership last week to trade in his Optimafor a pre-owned Camaro. Unfortunately, Mr*** owes more than his vehicle is currently worth (which is typical during the first year of ownership)It is extremely rare to trade in
that soon for a pre-owned vehicle with $money down and lower your payment.*** *** ***Sands KiaGeneral Sales Manager

Attached is the complaint, as well as a detailed explanation of the series of events that led up to the complaint by Mr*** on his Kia K(***).As described, Mr*** complaint is with Kia Motors of America, not Sands KiaWe have performed one repair to his vehicle on 04/18/and escalated his complaint from previous problems thru the Kia Customer NetworkKia in turn made a goodwill gesutre, which was unacceptable to Mr***After receiving this complaint, we have again notified Kia Motors of America of Mr***'s dissatisfaction. We are trying to help Mr*** resolve his complaint with Kia Motors; however it is in their hands to resolve their differences Sincerely, Jerry M***Sands KiaDealer Operator

Our Service Director, Derek H***, has reached out to Ms*** to apologize for the lack of communication during her recent visit to our service departmentMrH*** has left voicemail messages with no response yet Sincerely, Cherie V***Sands Motor CompanyOffice Manager

Our Service Manager, Ron M***, contacted *** *** regarding this complaint that was filedBelow is a letter sent in on *** *** behalf to our Kia representative. Tom We have received a Revdex.com complaint on this Kia Case# *** from our customer *** ***After speaking with
Mr*** on Saturday July 2nd it is clear that the customer’s issue is not with Sands Kia but with Kia Consumer Affairs and his vehicle. He was clear that the service department has repaired his issues in the past and he does not have a vehicle problem at this timeIn his words “ I do not have a problem with the service department.” He expressed his displeasure in the vehicle and his dealings with Kia Motor CO. You will find attached his letter of complaint and timeline in dealing with this. Hopefully you can forward this to the right personnel to address his concerns. Thanks Ron M***Service DirectorSands Kia

this reply from business...is not even me

Our Sales Manager, Kyle V[redacted], spoke with Mr. O[redacted] earlier this week. Mr. V[redacted] explained to Mr. O[redacted] that the incorrect contract was sent to the bank, however we have repurchased that contract and sent the correct contract in. We will have to wait a few weeks and then, we can pull...

a payoff for him when the new contract has had enough time to process..  Mr. V[redacted] told Mr. O[redacted] he would follow up when completed.  Mr. V[redacted] explained 5 days would not be enough time to have this processed,. Mr. O[redacted] appeared satisfied at that time.  Cherie V[redacted]Sands KiaOffice Manager

We have apologized to the [redacted]’s  for their inconvenience. Unfortunately, these are high demand cars for that price range and there are 100 sales people in the Sands organization selling out of a shared pre owned vehicle inventory, thus the double up on the sale of the car. There was no deliberate deception intended, simply lack of communication between the dealerships.  Sincerely, Jerry M[redacted]Sands KiaDealer Operator

My sincnere apologizes for the confusion on who Mr. O[redacted] actualy spoke with. I have done further research myself and found that we actually did not send in a new contract, we sent in a payment of $2033.93 for cancellation of all products. The check was written on 05/11/2016, sent Fed-ex 05/12/2016, received on 05/13/2016 by a C. W[redacted] at Kia Motor Finance. I have attached a copy of the check that was written and the Fed-ex tracking information. As of this morning the check has not cleared our account. It is out of our control as to how long it will take for Kia Motor Finance to process the payment and show it credited to Mr. O[redacted]'s account. We have asked for it to be placed on a rush, however again that portion is out of our hands. I wouild suggest to allow at least a week, if the payment has not been credited to Mr. O[redacted]'s account (which we would not receive any information to acknowledge this), I can check to see if the check has cleared our account and obtain a copy of the check from our bank. Due to customer confidentiality, we would not be able to request information as to whether the payment has been credited or not, we would only be able to obtain a payoff and see if the check cleared our account. Hopefully, this will resolve Mr. O[redacted]'s concerns. Again, I apologzie for all of the confusion with the purchase of Mr. O[redacted]'s new vehicle. Please let me know if there is anything else that I may be able to assist with. Sincerely,  Cherie V[redacted]Sands Imports, LLCOffice Manager

I spoke To [redacted] about her concerns with her extended service contract and gap insurance.  She is currently deciding whether she will keep these products or cancel them.  If she cancels, I will help her process the cancellation. There was also a unpaid referral fee that will be sent to...

her ASAP.   We also gave her a year worth of oil changes due to all the confusion and lack of communication on our part. To the best of my knowledge this satisifies her concerns.  Sincerely,  Kyle V[redacted] General Sales ManagerSands Kia

Our Service Director, Derek H[redacted], has reached out to Ms. [redacted] to apologize for the lack of communication during her recent visit to our service department. Mr. H[redacted] has left 2 voicemail messages with no response yet.     Sincerely, Cherie...

V[redacted]Sands Motor CompanyOffice Manager

The sales manager at Sands Kia in Surprise contacted my husband and I.  He apologized and explained that the whole issue was a miscommunication. He took full responsibility and promised to do what he could to fix the situation.  I will concede that his apology seemed sincere and the explanation of what happened is plausible and probably not a deliberate attempt to cheat us. We ended up finding a car that we are satisfied with.  I think we found a win-win for all involved.  I will close the Revdex.com complaint and I am updating my reviews. Though they did the right thing in the end, they (either someone at Sands Kia Surprise or Sands Chevrolet Glendale) deliberately lied about the car being too unsafe to sell to us. It also took them an entire week, 6 bad internet reviews and two complaints filed to the Revdex.com before acting.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until 3/24/17  for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi Marie,Sorry about not explaining myself. I did go into sands kia to go and look at a car. Two different salesman assured me that they could get me into a car. So I go and they tell me both times they can't help me. I explained my situation to them and told they I did not want my credit ran. Unless they were sure that I could get. I told them my credit score as well as my Co signers. They insisted that they could make it work. So I told them go ahead and run the credit. Then they say to me I'm too backwords on my car no bank will finance me. But I bought my car they 1 year ago. I put $4,500 down because I traded in my truck that was already paid off. I was suppose to get rebates as well. I never got the rebates it my fault for not knowing what to look at when I was signing my contract.I pay $420.00 a month with an Apr of 4.9% for 72 months. They said I would even out if I kept my car for another year. I calculated it and I will never even out. I will end up paying  a little over $34,000 for my car after all said and done. I should of only be paying around $30,000 for it. All I wanted was for them todo was do what they had todo on there end. To help me out. But they only wanted to give me $17,500 for my car. If they would of gave me at least $20,000 for my car and got me the car I wanted for a little under black book value. They could of got me financed but they did not want to help me. I asked to speak to the GM multiple times they said that he was busy. I asked them if they could pass him on the message and call me so I could discuss my situation to him. And maybe he could help me out a little more than every one that I talked to. But till this day still no call or email from the GM. What Is the deal with that? I can't go anywhere to trade in my car because I to backwords on my car and that ain't right.Mr.[redacted]

Our management staff has been in contact with [redacted]-[redacted] and [redacted]. We have completed the process for cancellaton(s)on the extended warranty and Gap as they have requested. A refund check was issued to [redacted] on 04/14/2017 for $624.74. To the best of our knowledge this...

will satisfy their concerns. Sincerely, Cherie V[redacted]Sands KiaOffice Manager

I never spoke to a man named Kyle. I did speak to a sales manager named Herb. And I was not "okay" with having to wait a few weeks for the new contract to be reflected in the pay-off amount. I am looking for this to happen in the next week in order to know that my concerns have been resolved. This response by your organization shows the disconnect between reality and your image management. I have documented notes and an email from Herb. I have no awareness of a person named Kyle. Please work toward resolving this conflict swiftly.

In Ron's response, he attempts to quote me by stating "In his words, 'I do not have a problem with the Service department.'"  That is not accurate.  As I explained the entire situation, including the lack of response or assistance from Sands Kia Sales Managers, he said "So, our service department has fixed the car and the issue isn't with them, correct?"  To which I said "No, the car seems to be repaired at this point."  The issue with the level of customer service from Sands Kia is not resolved. [redacted]