Our Service Director, Derek H***, has reached out to Ms [redacted] to apologize for the lack of communication during her recent visit to our service departmentMrH [redacted] has left voicemail messages with no response yet Sincerely, Cherie V [redacted] Sands Motor CompanyOffice Manager
Our Sales Manager, Kyle V [redacted] , spoke with MrO [redacted] earlier this weekMrV [redacted] explained to MrO [redacted] that the incorrect contract was sent to the bank, however we have repurchased that contract and sent the correct contract inWe will have to wait a few weeks and then, we can pull a payoff for him when the new contract has had enough time to process MrV [redacted] told MrO*** he would follow up when completed MrV [redacted] explained days would not be enough time to have this processed,MrO*** appeared satisfied at that time Cherie V [redacted] Sands KiaOffice Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until 3/24/ for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Hi Marie,Sorry about not explaining myselfI did go into sands kia to go and look at a carTwo different salesman assured me that they could get me into a carSo I go and they tell me both times they can't help meI explained my situation to them and told they I did not want my credit ranUnless they were sure that I could getI told them my credit score as well as my Co signersThey insisted that they could make it workSo I told them go ahead and run the creditThen they say to me I'm too backwords on my car no bank will finance meBut I bought my car they year agoI put $4,down because I traded in my truck that was already paid offI was suppose to get rebates as wellI never got the rebates it my fault for not knowing what to look at when I was signing my contract.I pay $a month with an Apr of 4.9% for monthsThey said I would even out if I kept my car for another yearI calculated it and I will never even outI will end up paying a little over $34,for my car after all said and doneI should of only be paying around $30,for itAll I wanted was for them todo was do what they had todo on there endTo help me outBut they only wanted to give me $17,for my carIf they would of gave me at least $20,for my car and got me the car I wanted for a little under black book valueThey could of got me financed but they did not want to help meI asked to speak to the GM multiple times they said that he was busyI asked them if they could pass him on the message and call me so I could discuss my situation to himAnd maybe he could help me out a little more than every one that I talked toBut till this day still no call or email from the GMWhat Is the deal with that? I can't go anywhere to trade in my car because I to backwords on my car and that ain't right.Mr[redacted]
We have apologized to the ***’s for their inconvenienceUnfortunately, these are high demand cars for that price range and there are sales people in the Sands organization selling out of a shared pre owned vehicle inventory, thus the double up on the sale of the carThere was no deliberate deception intended, simply lack of communication between the dealerships Sincerely, Jerry M***Sands KiaDealer Operator
In Ron's response, he attempts to quote me by stating "In his words, 'I do not have a problem with the Service department.'" That is not accurate As I explained the entire situation, including the lack of response or assistance from Sands Kia Sales Managers, he said "So, our service department has fixed the car and the issue isn't with them, correct?" To which I said "No, the car seems to be repaired at this point." The issue with the level of customer service from Sands Kia is not resolved [redacted]
The sales manager at Sands Kia in Surprise contacted my husband and I He apologized and explained that the whole issue was a miscommunicationHe took full responsibility and promised to do what he could to fix the situation I will concede that his apology seemed sincere and the explanation of what happened is plausible and probably not a deliberate attempt to cheat usWe ended up finding a car that we are satisfied with I think we found a win-win for all involved I will close the Revdex.com complaint and I am updating my reviewsThough they did the right thing in the end, they (either someone at Sands Kia Surprise or Sands Chevrolet Glendale) deliberately lied about the car being too unsafe to sell to usIt also took them an entire week, bad internet reviews and two complaints filed to the Revdex.com before acting
Our management staff has been in contact with [redacted] ***- [redacted] and [redacted] We have completed the process for cancellaton(s)on the extended warranty and Gap as they have requestedA refund check was issued to [redacted] on 04/14/for $To the best of our knowledge this will satisfy their concernsSincerely, Cherie V [redacted] Sands KiaOffice Manager
I never spoke to a man named KyleI did speak to a sales manager named HerbAnd I was not "okay" with having to wait a few weeks for the new contract to be reflected in the pay-off amountI am looking for this to happen in the next week in order to know that my concerns have been resolvedThis response by your organization shows the disconnect between reality and your image managementI have documented notes and an email from HerbI have no awareness of a person named KylePlease work toward resolving this conflict swiftly
Our Service Director, Derek H***, has reached out to Ms [redacted] to apologize for the lack of communication during her recent visit to our service departmentMrH [redacted] has left voicemail messages with no response yet Sincerely, Cherie V [redacted] Sands Motor CompanyOffice Manager
Our Sales Manager, Kyle V [redacted] , spoke with MrO [redacted] earlier this weekMrV [redacted] explained to MrO [redacted] that the incorrect contract was sent to the bank, however we have repurchased that contract and sent the correct contract inWe will have to wait a few weeks and then, we can pull a payoff for him when the new contract has had enough time to process MrV [redacted] told MrO*** he would follow up when completed MrV [redacted] explained days would not be enough time to have this processed,MrO*** appeared satisfied at that time Cherie V [redacted] Sands KiaOffice Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until 3/24/ for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Hi Marie,Sorry about not explaining myselfI did go into sands kia to go and look at a carTwo different salesman assured me that they could get me into a carSo I go and they tell me both times they can't help meI explained my situation to them and told they I did not want my credit ranUnless they were sure that I could getI told them my credit score as well as my Co signersThey insisted that they could make it workSo I told them go ahead and run the creditThen they say to me I'm too backwords on my car no bank will finance meBut I bought my car they year agoI put $4,down because I traded in my truck that was already paid offI was suppose to get rebates as wellI never got the rebates it my fault for not knowing what to look at when I was signing my contract.I pay $a month with an Apr of 4.9% for monthsThey said I would even out if I kept my car for another yearI calculated it and I will never even outI will end up paying a little over $34,for my car after all said and doneI should of only be paying around $30,for itAll I wanted was for them todo was do what they had todo on there endTo help me outBut they only wanted to give me $17,for my carIf they would of gave me at least $20,for my car and got me the car I wanted for a little under black book valueThey could of got me financed but they did not want to help meI asked to speak to the GM multiple times they said that he was busyI asked them if they could pass him on the message and call me so I could discuss my situation to himAnd maybe he could help me out a little more than every one that I talked toBut till this day still no call or email from the GMWhat Is the deal with that? I can't go anywhere to trade in my car because I to backwords on my car and that ain't right.Mr[redacted]
We have apologized to the ***’s for their inconvenienceUnfortunately, these are high demand cars for that price range and there are sales people in the Sands organization selling out of a shared pre owned vehicle inventory, thus the double up on the sale of the carThere was no deliberate deception intended, simply lack of communication between the dealerships Sincerely, Jerry M***Sands KiaDealer Operator
In Ron's response, he attempts to quote me by stating "In his words, 'I do not have a problem with the Service department.'" That is not accurate As I explained the entire situation, including the lack of response or assistance from Sands Kia Sales Managers, he said "So, our service department has fixed the car and the issue isn't with them, correct?" To which I said "No, the car seems to be repaired at this point." The issue with the level of customer service from Sands Kia is not resolved [redacted]
The sales manager at Sands Kia in Surprise contacted my husband and I He apologized and explained that the whole issue was a miscommunicationHe took full responsibility and promised to do what he could to fix the situation I will concede that his apology seemed sincere and the explanation of what happened is plausible and probably not a deliberate attempt to cheat usWe ended up finding a car that we are satisfied with I think we found a win-win for all involved I will close the Revdex.com complaint and I am updating my reviewsThough they did the right thing in the end, they (either someone at Sands Kia Surprise or Sands Chevrolet Glendale) deliberately lied about the car being too unsafe to sell to usIt also took them an entire week, bad internet reviews and two complaints filed to the Revdex.com before acting
Our management staff has been in contact with [redacted] ***- [redacted] and [redacted] We have completed the process for cancellaton(s)on the extended warranty and Gap as they have requestedA refund check was issued to [redacted] on 04/14/for $To the best of our knowledge this will satisfy their concernsSincerely, Cherie V [redacted] Sands KiaOffice Manager
I never spoke to a man named KyleI did speak to a sales manager named HerbAnd I was not "okay" with having to wait a few weeks for the new contract to be reflected in the pay-off amountI am looking for this to happen in the next week in order to know that my concerns have been resolvedThis response by your organization shows the disconnect between reality and your image managementI have documented notes and an email from HerbI have no awareness of a person named KylePlease work toward resolving this conflict swiftly