C. A. House Music Reviews (2)
Review: I have been renting musical instruments for,my daughters band class. My oldest daughter has decided to not participate in band any longer. I have called them 2 times to request the instrument picked up. They have continued to bill my debit card even after the request to stop since shes not using the instrument any longer. I have called several different times & they are very rude. When I asked them why they continue to bill my account they say my account is past due. It shouldn't be past due if they had picked up the instrument when i,instructed.Desired Settlement: I would just like the money back they keep charging onto my account.
Review: I purchased a [redacted] drop in acoustic guitar pick-up on 4/9/2012 at CA House Music in [redacted]. I have had several of these similar units fail in the past which I explained to the sales associate at the time. He told me that the [redacted] unit had a 5 year warranty and if the unit failed I could just bring it back and get a new one. In January of 2013 it quit working. I attempted the repair that is in the package instructions and it didn't work. I came back to CA House about Jan 13, they tried to do the repair and it didn't work. I was working with [redacted], Combo Department Manager. He said he would e-mail [redacted] and request a replacement. A day or two later I received a call saying that [redacted] would ship a new pickup to the store and they would call me when it was in and I would exchange it. That was the last I heard from [redacted], so on 3/1/2014 I went to the store in person to inquire. They claimed they had forwarded me a copy of the e-mails which I never received. Then, [redacted] tried to say he would give me the information to contact [redacted], etc. but at this point I think the store should have just exchanged me a new one, and they could obtain the replacement to put back on the shelf in their store. The store manager arrogantly refused to do this. Clearly they do not stand behind the products they sell. I think I am entitled to a replacement product or a monetary refund. I was willing to wait before because I thought the new unit would arrive in about a week, but 6 weeks is excessive and clearly the store did not follow through and the pickup was sold under false pretenses. It cost me $74.50.Desired Settlement: Replacement the unit off the store shelf, getting replacement from [redacted] is their problem, or give me $74.50.