C A Hughes Son Lawn Care

We did speak with this customersorry for the delay, Your letter stated that Revdex.com has attempted to contact us, however, we haven't received any e-mailMaybe list my e-mail as an alternate? AnywayThis issue was resolvedThe customer had placed the order on 12/We were closed for 12/27-12/for the weekendWe processed his order on 12/We we closed 12/31-1/He called on 1/looking for tracking infoWe advised that the meat case was a build to order item and had a few week lead timeHe didn't want to wait and he wanted to cancel the orderWe canceled the order with the manufacturer and issued a credit to his [redacted] and [redacted] (he used two cards).I spoke with the customer on 1/ad he is in receipt of the creditI asked him how come he didnt speak with customer serviceHe said he called and no answerI'm wondering if he's just calling a trunk number that may have showed up on his called idCustomer service is here m-f 9am-8pm and emails are always monitoredAlso, a bit of a language barrierBut it was all resolvedAccounting stated that they had left messages for him about the credit cards that he usedwe needed the last numbers of both cards to match up to the transactionsHe had never repliedBut maybe it was the trunk line issueNot sureBelow id the credit transactions that were issued

We did speak with this customer. sorry for the delay, Your letter stated that Revdex.com has attempted to contact us, however, we haven't received any e-mail. Maybe list my e-mail as an alternate? Anyway. This issue was resolved. The customer had placed the order on 12/26. We were closed for...

12/27-12/28 for the weekend. We processed his order on 12/29. We we closed 12/31-1/1. He called on 1/2 looking for tracking info. We advised that the meat case was a build to order item and had a few week lead time. He didn't want to wait and he wanted to cancel the order. We canceled the order with the manufacturer and issued a credit to his [redacted] and [redacted] (he used two cards).I spoke with the customer on 1/30 ad he is in receipt of the credit. I asked him how come he didnt speak with customer service. He said he called and no answer. I'm wondering if he's just calling a trunk number that may have showed up on his called id. Customer service is here m-f 9am-8pm and emails are always monitored. Also, a bit of a language barrier. But it was all resolved. Accounting stated that they had left messages for him about the credit cards that he used. we needed the last 4 numbers of both cards to match up to the transactions. He had never replied. But maybe it was the trunk line issue. Not sure. Below id the credit transactions that were issued.