C A Luce Termite Control

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It appears we are at impasse and awaiting Revdex.com's decision on a amicable and equitable resolution Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below ***- I do not understand what element of my statement you believe to be untrue as you repeatedly refer to me as a liar, nor do I understand why you believe my statement is slanderous as it is merely recounting the facts of the situation as they unfolded with exact copy/paste copies of our email exchange Not that it is relevant to this or excuses your actions, but [redacted] and I were both your customers as my old house in Poway sold on April 22nd (this is public record) and we are engaged and both resided in the house prior to our engaging your services The facts of the matter are that you were scheduled to tent our home on Saturday April 26th (my initial message incorrectly said the 27th, but Saturday was the 26th) On this day, the wind in San Diego was mph with gusts to mph as you can confirm here: [redacted] Because of these high winds you were unable to tent the house that day No your fault Not our fault Just unfortunate circumstance Over the course of the next few days, you spoke to both [redacted] and I and we both made it very clear to you that she was having major surgery shortly and that were desperately trying to get the tenting taken care of prior to her surgery and the only day that would work for us to tent again the following week was Wednesday April 30th You told us on Monday that you were unable to accommodate that date and could only do Thursday or Saturday Again, not your fault, and not our fault Just the circumstance as it unfolded When we’d initially quoted this job we’d received two competitive quotes and so we contacted the other company and they were able to accommodate us to tent the house on Wednesday April 30th so [redacted] contacted [redacted] and let her know that we would not be using your services and we scheduled with the other company for Wednesday April 30th As it happened, the Santa Ana winds kicked up that day and the wind in San Diego was mph with gusts to mph as you can confirm here: [redacted] Once again, because of these high winds we were unable to tent the house that day Not the new company’s fault Not our fault Just the reality of the situation as it unfolded With her surgery looming on Wednesday May 6th, we opted to reschedule for Thursday May 7th figuring that she would be in the hospital and I could figure out a place to stay and that we’d just have to deal with it as apparently mother nature had other plans for us Thankfully, it was not windy on May 7th and we were able to get the tenting done that day and, yes, it was not with you, but another company, but that was merely because of how the situation unfolded and nothing more Amidst all of this, I noted that we still had your lock box and plastic bags and, without you or [redacted] contacting me, I proactively contacted her to ensure that I could get your materials back to you as it was the right thing to do Your subsequent email attack was completely uncalled for and utterly unprofessional As I see it, there were two bad things that happened to you prior to your attack: 1) you did not get our business and 2) when you came to pick up the lock box from the house on May 7th I did not have them Regarding you losing our business, if you review the above it was merely because you were unable to accommodate us on the date that we needed to reschedule Not our fault, not your fault Just the circumstance Second, regarding your wasted trip to the house, I apologized to you when you came to the house and again explained this in my email and apologized for it there, as well I spoke with [redacted] when she called me on Tuesday afternoon May 6th at 3:59pm and agreed to bring the items home with me for you to pick up on Thursday morning What I did not realize at the time was that I would not be back in the office by Thursday morning as I’d already left the office when she called on Tuesday and then I was in the hospital all day Wednesday because of [redacted] 's surgery This was my error and I am sorry for the time that it wasted for you to drive to the house (even though you were already in the area) and walk away empty handed This was not my intention Typically I go to work every day and this would have been no issue for me to bring the items home but my wife-was in the hospital that day and that became my one and only priority so your lock box and bags did not cross my mind until it was too late Any reasonable person would understand this unintentional digression Aside from these two things, which I acknowledge, I did nothing to deserve your email attack Irregardless, it was atrocious and completely unprofessional to respond via a consciously thought out email and express that you didn't care about the fact that someone had just had reconstructive back surgery and then instruct me to suffocate myself with a plastic bag and stuff the lock box “where the sun don’t shine” In the end, I went ahead and drove the items to your office/house and dropped them off myself and showed [redacted] the photos of [redacted] in the hospital along with the date on her post-operative x-ray so that it would be 100% clear that everything that I'd stated was factualHad you treated us with a modicum of respect and professionalism I would have had no reason to post your message on Yelp or with the Revdex.com, but, that is exactly why these services exist - to broadcast the actions of a company for the knowledge of prospective future clients Regards, ***

Hey [redacted] We fumigated your property on November 9th, and on February 24th you notify us that there is some damage to an awning You attached pictures too honestly the tarps would not have bent in your awning where it is bent Since we had fumigated your house we had the really strong wind,s and the damages are more as if something hit it Also, never once did you say there was plant, and tile damage, till this Complaint was filed We had the fumigation company come out to check out the damages too we didn't think that this appeared to be caused by the tarps, and the fumigation company didn't think so either We don't mind fixing things that were caused by the fumigation, this was not a result of the tarps Its a shame you have to take this approach when we did provide you the best customer service in the business Further more we have remedied many problem that may occur when the customer lets us know there is a problem, preferably before so much time has passed, but this is not something that the tarps could have caused Lots of things like the very high winds that we had between the time that we fumigated and when you power washed your windows It appears as if something hit your awning between the two braces that support it, that is not from the weight of the tarps So I am attaching the pictures that were sent to us so you can see what I am talking about.I am sorry that the customer feels that this is something that we did but I just do not see any way possible that the tarps could have done this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have this response to file and subsequently wish to close this matter:
***-
I am not sure how it was so unclear that we
had scheduled with another company for April 30th as both ***
and I recall informing you of this on our separate calls with you and I was
actively working with you to get your equipment back to you. In any case, it certainly did not warrant the
response that *** sent. If it weren’t
for that, we would not be having this dialogue.
I think it’s clear where we both stand at this point and we can agree to
disagree and move on as I’m sure we both have better things to focus our energy
on.
Regards,
*** ***

I hope that the Revdex.com will investigate the complaint check out the pictures that I attached and if you feel that we caused the damage then we will address the situation. But from what we seen and the fumigators seen this was not caused by the tarps. So any help in this situation would be greatly appreciated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Based on the response from the vendor, it doesn't appear they are willing accept responsibility and compensate me for the damage caused by their workTheir statements are opinions, not factsThe claim the vendor makes that something else must have caused the damage is absurdNo other objects are near the awning and the damage is located a place where a tarp of the type used for tenting, would indeed cause the damageFurther, if high winds were to blame, why would only one piece be bent? Again, this vendor would rather argue with the customer than resolve the issueLastly, the claim by the vendor that it's shame that I had to take this course of action is insultingI attempted multiple times to work with the vendor to resolve this.
Regards,
*** ***

Friendly, professional, reasonably pricedGot the job done in a timely fashion

This is [redacted] here, an I never received a call from [redacted] stating that you would not be using our services
and you scheduled with the other company for Wednesday April 30th.   It would have been the polite thing to do.  When I did speak to [redacted] on Tuesday the 6th, I had mentioned to him that maybe they should just hold onto the lock box and bags till they do decide to do the fumigation, He did say anything about them scheduling with the other company.  He said no [redacted] could come by on Thursday to pick them up, he would have them outside.  So on Thursday when [redacted] went by to pick them up, they weren't there, and that is when [redacted] seen S.D.G.&E. there.  S.D.G.&E. said they were preparing for fumigation that day.  It would have been nice if we would have been told they were going with the other company, cause they could do the 30th and we couldn't.
What [redacted] said wasn't professional and both of us have apologized for his upset.  He spent time and gas, and now are spending even more time, on having to respond to these complaints.

hi [redacted] thank-you for taking the time to slander my company you are missing quit a few important facts as to what transpired during our attempt to provide service to the house on cornish. I was dealing with a [redacted] and then you stepped in and decided you would lie to me and my office staff...

on more than one occasion , I had [redacted] sign all the paper work on this job and  be-leave this isnt your house as you stated you live in poway and [redacted] told me her fiance lived in poway so .........your not married to [redacted]  ......it was inappropriate  as to what I said in e-mail and apologize  for what I said due to your inability to tell me the truth it  got to this point .Its usually a pleasure to work with home owners and to provide them with  quantity repairs and treatments, unfortunately there are people in this world like you that make it hard to own a small company I don't know [redacted]............... my customer was [redacted] the owner of the home who when I meet her  on 2 occasions was very nice,and I would like to apologize to her and hope she recovers quickly from her surgery ,[redacted]s   handling of this matter is were the problem lies. so as for a complaint to the Revdex.com on this matter isnt right, its more of a bad review at best and could have been avoided if [redacted] could have  picked up the phone and told us the truth,instead of slandering  me/tell inaccurate account of what happened on here and yelp, I was called to provide service to a home in point loma and did not ask boyfriend of owner to come to my place of business  and confront/ harass  my office staff ,but apparently that's ok

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It appears we are at impasse and awaiting Revdex.com's decision on a amicable and equitable resolution. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Based on the response from the vendor, it doesn't appear they are willing accept responsibility and compensate me for the damage caused by their work. Their statements are opinions, not facts. The claim the vendor makes that something else must have caused the damage is absurd. No other objects are near the awning and the damage is located a place where a tarp of the type used for tenting, would indeed cause the damage. Further, if high winds were to blame, why would only one piece be bent? Again, this  vendor would rather argue with the customer than resolve the issue. Lastly, the claim by the vendor that it's shame that I had to take this course of action is insulting. I attempted multiple times to work with the vendor to resolve this. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 [redacted]-
I do not understand what element of my statement you believe
to be untrue as you repeatedly refer to me as a liar, nor do I understand why
you believe my statement is slanderous as it is merely recounting the facts of
the situation as they unfolded with exact copy/paste copies of our email
exchange.  Not that it is relevant to this or excuses your actions, but [redacted] and I were both your customers as my old house in Poway sold on April 22nd (this is public record) and we are engaged and both resided in the house prior to our engaging your services.
The facts of the matter are that you were scheduled to tent
our home on Saturday April 26th (my initial message incorrectly said
the 27th, but Saturday was the 26th).  On this day, the wind in San Diego was 28 mph
with gusts to 36 mph as you can confirm here: [redacted]  Because of these high winds you were unable
to tent the house that day.  No your
fault.  Not our fault.   Just unfortunate circumstance.  Over the course of the next few days, you
spoke to both [redacted] and I and we both made it very clear to you that she was
having major surgery shortly and that were desperately trying to get the tenting
taken care of prior to her surgery and the only day that would work for us to
tent again the following week was Wednesday April 30th.  You told us on Monday that you were unable to
accommodate that date and could only do Thursday or Saturday.  Again, not your fault, and not our fault.  Just the circumstance as it unfolded.  When we’d initially quoted this job we’d
received two competitive quotes and so we contacted the other company and they were able to
accommodate us to tent the house on Wednesday April 30th so [redacted]
contacted [redacted] and let her know that we would not be using your services
and we scheduled with the other company for Wednesday April 30th.  As it happened, the Santa Ana winds kicked up
that day and the wind in San Diego was 29 mph with gusts to 41 mph as you can
confirm here: [redacted]  Once again, because of these high winds we
were unable to tent the house that day. 
Not the new company’s fault.  Not
our fault.  Just the reality of the
situation as it unfolded.  With her
surgery looming on Wednesday May 6th, we opted to reschedule for
Thursday May 7th figuring that she would be in the hospital and I
could figure out a place to stay and that we’d just have to deal with it as
apparently mother nature had other plans for us.  Thankfully, it was not windy on May 7th
and we were able to get the tenting done that day and, yes, it was not with
you, but another company, but that was merely because of how the situation
unfolded and nothing more.
Amidst all of this, I noted that we still had your lock box
and plastic bags and, without you or [redacted] contacting me, I proactively
contacted her to ensure that I could get your materials back to you as it was
the right thing to do.  Your subsequent
email attack was completely uncalled for and utterly unprofessional.  As I see it, there were two bad things that
happened to you prior to your attack: 1) you did not get our business and 2) when
you came to pick up the lock box from the house on May 7th I did not
have them.  Regarding you losing our
business, if you review the above it was merely because you were unable to
accommodate us on the date that we needed to reschedule.  Not our fault, not your fault.  Just the circumstance.  Second, regarding your wasted trip to the
house, I apologized to you when you came to the house and again explained this in
my email and apologized for it there, as well. 
I spoke with [redacted] when she called me on Tuesday afternoon May  6th at 3:59pm and agreed to bring
the items home with me for you to pick up on Thursday morning.  What I did not realize at the time was that I
would not be back in the office by Thursday morning as I’d already left the
office when she called on Tuesday and then I was in the hospital all day Wednesday
because of [redacted]'s surgery.  This was my
error and I am sorry for the time that it wasted for you to drive to the house (even
though you were already in the area) and walk away empty handed.  This was not my intention.  Typically I go to work every day and this
would have been no issue for me to bring the items home but my wife-to-be was
in the hospital that day and that became my one and only priority so your lock
box and bags did not cross my mind until it was too late.  Any reasonable person would understand this unintentional digression.
Aside from these two things, which I acknowledge, I did
nothing to deserve your email attack. 
Irregardless, it was atrocious and completely unprofessional to respond
via a consciously thought out email and express that you didn't care about the
fact that someone had just had reconstructive back surgery and then instruct me
to suffocate myself with a plastic bag and stuff the lock box “where the sun
don’t shine”.  In the end, I went ahead
and drove the items to your office/house and dropped them off myself and showed [redacted] the photos of [redacted] in the hospital along with the date on her post-operative x-ray so that it would be 100% clear that everything that I'd stated was factual. Had you treated us with a modicum of respect and professionalism I would have had no reason to post your message on Yelp or with the Revdex.com, but, that is exactly why these services exist - to broadcast the actions of a company for the knowledge of prospective future clients.
Regards,
[redacted]

Hey [redacted] We fumigated your property on November 9th, and on February 24th you notify us that there is some damage to an awning.  You attached pictures too.  honestly the tarps would not have bent in your awning where it is bent.  Since we had fumigated your house we had the really...

strong wind,s and the damages are more as if something hit it.  Also, never once did
you say there was plant, and tile damage, till this Complaint was filed.  We had the fumigation company come out to check out the damages too.  we didn't think that this appeared to be caused by the tarps, and the fumigation company didn't think so either.  We don't mind fixing things that were caused by  the fumigation, this was not a result of the tarps.  Its a shame you have to take this approach when we did provide you the
best customer service in the business.  Further more we have remedied many problem that may occur when the
customer lets us know there is a problem, preferably before so much time has passed, but this is not something that the tarps could have caused.  Lots of things like the very high winds that we had between the time that we fumigated and when you power washed your windows.  It appears as if something hit your awning between the two braces that support it, that is not from the weight of the tarps.  So I am attaching the pictures that were sent to us so you can see what I am talking about.I am sorry that the customer feels that this is something that we did but I just do not see any way possible that the tarps could have done this.