C & A Swinney, Inc. Reviews (1)
Evans Furniture is failing to honor the guarantee of furniture replacement and repair made by a sales person at the time of purchase.
The sofa I purhased on 2/17/2010 came with a five year protection plan. The mechanism holding the back up on the right side broke at the bolt 6/30/2012. The original purchase price for the sofa was $747.44, all together with tax it was 809.10. When I purchased the sofa from Evans, the sales person sold me on it by telling me that if there was any damage or problem with the product I could return it after five years, no questions asked or receive store credit for the original price of the sofa. Unfortunately when I made Evans aware of the product manufacturing problem, they gave me a number for the manufacturer to have them fix it. In my conversation with the manufacturer they informed me that I had to have called about the product damage within 30 days of the problem and they couldn't help me. So I called Evan's furniture to inform them of this and to ask for them to either fix the sofa or honor the store credit. In my conversation with [redacted], store manager, today he told me that I would have to pay for the repair and labor. Mr. [redacted] was also calling me a liar and accused me of breaking the product. I should not have been met with hostility when dealing with a problem I was informed atpurchase would be no issue for them. They sold me a product based on its ability to be fixed of manufacturing defects if ever it had any, without any hassle or addition cost to me.