C A T C O Cleaning & Restoration

Initial Business Response /* (1000, 6, 2015/06/14) */
In this section CATCO (Catastrophe Cleaning & Restoration Company) will detail our response to the allegations presented in Revdex.com case # XXXXXXX deemed the complaint statusI would like to clarify the details and scope of work related to case #
XXXXXXXCATCO, Incorporated (Catastrophe Cleaning & Restoration Company) was first notified by phone on February 19, 2014, by *** *** Community Manager with the property manager firm *** *** Incorporated located at *** *** *** StLouis, MO XXXXXNotice confirmed a water loss had occurred at the property site noted as *** *** *** *** *** *** Avenue, StLouis, MO XXXXX managed by *** ***, IncThe date of loss was not confirmed at the time of noticed but as mentioned in the case description was the first week of JanuaryIt was later deemed by the Insurance carrier, *** Insurance, on behalf of their policyholder *** ***, Incto be January 6th, The result was a scope of work agreed to by *** and *** ***, Inc that had been contracted dated March 31st, for $54,The *** scope of work produced off a nationally accepted estimate software by numerous insurance carriers for the water loss to the property managed by *** *** Incat *** *** *** *** *** *** Avenue, StLouis, MO XXXXXOf that overall contract, $15,of the insurance scope pertained to *** ***'s, Unit ***
As CATCO prepared the project unit for repairs, we noted from the initial walk through that of Unit ** (*** ***) had numerous personal property items (pictures available) that would require boxing and manipulation***'s estimate allowed only personal property manipulation in the initial contractUpon presenting photos to ***, they agreed to an insurance allowance to provide boxes and packing materials but no labor to boxes the contents to ready the personal property to be manipulatedThis was to some extent performed by *** *** but still required a lot of manipulation of contents back and forth for each trade performedThe matter of the tenants getting ready to perform the work which started in August was a work in progress thru the repair process creating delays depending on when *** *** would be ready and in some case we moved forward with things with what space was afforded even though items not being boxed and prepared as deadlines with contract had to be metThis can be confirmed thru emails, dated photos and sub-contractor that CATCO had scheduled work with *** *** only to be postponed and re-scheduledWith the delays our team of workers had been required to complete additional moving of the personal property that had not been ready for manipulation and space afforded was limited
Ultimately, following a second water loss from the initial cause that occurred at the end of May, and resolved by mid-June 2014, the personal property not being ready, 3rd water leak from the ***'s 2nd floor shower base not related to the loss and the five (5) personal change orders for finishes the start of the project did not begin till mid-August and end till mid - DecemberAt that point, *** ***, signed CATCO's "Certificate of Substantial Completion" date December 14th, as a completion date and confirming that she was fully satisfied with the quality of the work (as written on the form)In the body of the form is a section noted as "close out list" section of the form which serves as notice to CATCO for any task not completed or workmanship items, there was notice of only two (2) itemsOne was to address gaps in basement laminate floor and the other was final polishing of the same floor to repair damage to top layer from workmanBoth items followed up on and resolved with *** *** as noted by her initials in the body of the form when she returned the form on December 17th,
In this section to follow CATCO will provide a detail response to the case description to closely answer the accusation presented in that portion of the complaint
During the initial walk through of Unit **, *** *** opted to use monies granted by the insurance company for other upgrades or alternative repairs in lieu of fixing the initial property damage subject to the insurance paymentThe original insurance scope included content manipulation, doors, drywall, electrical, floor covering of various types, finish carpentry, HVAC, insulation, light fixtures plumbing and paintingCredits, created from unused funds were applied to finish carpentry, painting flooring and drywall to those other areas of the propertyBefore any worked had started and sometime during the course of repairs as some changes were a work in progress, *** *** had generated four (4) signed personal change orders and a 5th personal change order pending signature and accounting questions reflecting alternate property repairs upon which insurance allowance money was applied
Change Order #- Insurance credits Vspersonal debits 1-Signed 08/14/for $4,Paid-3/26/
Change Order #- Cabinetry & remove alarmSigned 08/22/for $687.58.Paid in full-9/18/
Change Order #- Crown molding & paintingSigned 08/22/for $1,Paid in full-9/18/
Change Order #- Flooring-Living, Hall & KitchenSigned 09/26/for $4,- Partial payment-$3,650.17-3/26/Balance due of $
Change Order #5- Insurance credits Vspersonal debits Pending review by both parties to an agreed amount on insurance credits, price consideration & accounting-$4,Balance Due pending an agreed amount
Also note that all labor, materials and equipment associated with the property damage resulting from the water loss and covered by the insurance company, as well as the work completed outside the scope of service in the contract is subject to profit and overhead as applied by any business or service entityPrior to any work starting, each change order form that *** *** signed along with the itemized estimates attached to the change orders identifies overhead and profitIn her complaint she mentioned that just "O&P" was used which is not trueThe change order form and the itemized estimate all list them as single line items as "overhead" & "profit" with an amount next to them for the stated amount
In conclusion, the contractual obligations between Catco Incand *** ***, Incwere metThe is confirmed based on the "Certificate of Substantial Completion" documents that was signed by each tenant involved including *** *** and *** ***The tenant of unit **, *** ***, was granted the opportunity to use insurance funding for alternative repairs of her choosing on the property via personal change orders based on price schedule that she signed prior to work beginning or during work as she would request a change to that change order*** *** continues to have an outstanding out of pocket balance of $relating to signed changed order's 1-Also, we are working with *** *** to resolve the final amount due that relates to change order #that reflects insurance credits based on insurance scope items, changes that she opted out of, price consideration & accountingChange order #5's balance due to date is $4,to CATCO, Inc as a result of the alternative work and labor provided, as she has exceeded her credit funds provided as part of the insurance claimAs the compliant mention time being spent to review the accounting in the aftermath of the signed changed orders and completed repairs, it might have been in all parties best interest that are involved that time be spent at the point *** *** was presented the change orders she requested, reviewed, signed and paid