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C & B Towing Inc

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C & B Towing Inc Reviews (2)

To Whom it May Concern:This letter is in response to a complaint received against our company. We are a towing company that is contracted by the California Highway Patrol to pick up and at times store vehicles. We have agreed upon procedures and pricing, which are required to be posted publicly by...

the CHP. The vehicle in question had been stolen and was recovered, we received the call to pick up the vehicle and did so on Friday June 3, 2016. The vehicle arrived at our tow yard at around 5:30pm, our afterhours dispatcher received a call from the vehicles owners inquiring on pricing and pick up procedure. We have agreed to allow customers to pick up after hours and over the weekend however a gate fee and appointment is required; this was explained to the customer. Also, any vehicle which exceeds three days stored on our lot is required to initiate a lien process. We contract a lien company to process all our vehicles weekly, they do so by noon. The customer chose to come pick up the vehicle after noon on Monday June 6, 2016, the credit card receipt confirms 2:41pm. It’s unfortunate that the customer’s car was stolen, however we are doing the job we are contracted to do along with the policies, and pricing we were approved for. Regretfully the bad deed by the car theft then snowballs further unwanted inconveniences; we process dozens of cases like this weekly in which people are caught in unpleasant situations. However, our part in the process was handled appropriately.Please feel free to contact me directly with any further questions, or need for necessary back up documentation.

Review: I had an accident on March 13, and I was 9 1/2 months pregnant. Because of the airbag hitting my stomach, I went to the hospital. I called AAA, and when I spoke with the owner, he claimed that CHP called, and that is not correct! I called AAA. The driver observed my husband taking out the items from the car and he left some of his golf clubs. After I had the baby, which was three weeks early, he went to take the items out of the car, and the golf bag was there, but the clubs were missing. When I called to resolve the issue, they claimed that they did nothing. They did not investigate through looking at the video. They told me that I did not give them the keys to the car, which I did! They were rude to me, and I just had a 3 day old baby. They care less about customer service and that I was in a moment of weakness and distress.I refuse to trust [redacted] because they sent this company to pick up my car. They are not honorable and trusting.Desired Settlement: I want the missing clubs to be replaced.

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Description: Towing - Automotive

Address: 7002 Garden Grove Blvd, Westminister, California, United States, 92683

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www.cbtowing.com

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Shady, yet now dead: once upon a time this website was reported to be associated with C & B Towing Inc, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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