Sign in

C & F Bank

Sharing is caring! Have something to share about C & F Bank? Use RevDex to write a review
Reviews C & F Bank

C & F Bank Reviews (2)

Dear *** ***,
Thank you for recently taking the time to express your concerns regarding your account with C&F Finance CompanyWe have completed
a detailed review of your account and appreciate the opportunity to respond to your complaint filed with the
Revdex.com on 07/07/
Below is the response submitted to the Revdex.com regarding your complaintC&F Finance Company's Response:
C&F Finance Company reviewed *** *** (customer) account activity and found the following:
Detailed review shows that you have late charges placed on your accountAs stated in your contract and according to Virginia State Law, a 5% late charge will be accessed after days
On 03/31/customer phoned our office and spoke with *** ***, CollectorNotes on the account detail that the customer spoke with *** regarding future Promises to Pay in order to get the account currentIt also states that *** spoke to customer in regards to the late fees
On 06/13/2014, customer phoned the office to obtain a Payoff QuoteThe pay-off quoted to the customer was $1,
On 06/19/customer phoned the office to request to only pay principal of the loan and wanted to have late fees waivedHe was told by a senior collector that we do not waive late feesCustomer stated that the collector was misleading and he knew that late fees could be waived and then asked to speak to a manager
On 07/01/2014, customer made a payment on the accountAt this point the customer was aware of the late charges on the accountThe receipt that the customer was given is the same as the example I have submitted along with this responseThe receipt states "Late Charges Pd" which would only have an amount if you apply additional funds towards the fees
In regards to a separate account for late fees, there is no such accountLate fees are displayed on the account screen and have been discussed with customer prior to 07/01/
Sincerely,
*** ***

Review: I had 72 month car note totaling 33,343.20 I bought the car for 17,000 in which I understand interest and principle and how it works..the problem is every month I pay my car note (in person) I receive my receipt that tells me my new balance,my late fees, and next due date to pay the car note..under late fees every month it always says $0.00..so I figured if I have a late fee it must be factored in with my new balance.I go to pay my final payment on July 1,2014 ..final balance on my last receipt says $308.96(still says $0.00 under late fees) I pay my final bill.ask for my car title and now I'm being told I owe over 1300 in fees .and I must pay that first ..I ask why I never saw these fees in my receipt and I was told they keep a separate late fee account in which the customer will not know about until the principal balance is paid..these practices are unfair to the consumer b\c had I know those fees wad that high I would have made additional payments to lower cost..I relay on my receipt to let me know how much I owe..not a hidden account that appear once I paid off my car..Desired Settlement: I want these fees removed based on I came to the establishment every month to make a payment not only I was not notified in my payment receipt .which is there to tell my next payment due also what ever balance I owe next month..the teller who took my payment never mention any thing about a separate late fee account that I need to pay..I have all my receipts all say $0.00 late fees..why have that column on receipt if it dont service its purpose..to let me know what I owe

Business

Response:

Dear [redacted],

Thank you for recently taking the time to express your concerns regarding your account with C&F Finance Company. We have completed

a detailed review of your account and appreciate the opportunity to respond to your complaint filed with the Revdex.com on 07/07/14.

Below is the response submitted to the Revdex.com regarding your complaint. C&F Finance Company's Response:

C&F Finance Company reviewed [redacted] (customer) account activity and found the following:

Detailed review shows that you have 51 late charges placed on your account. As stated in your contract and according to Virginia State Law, a 5% late charge will be accessed after 7 days.

On 03/31/2014. customer phoned our office and spoke with [redacted], Collector. Notes on the account detail that the customer spoke with [redacted] regarding future Promises to Pay in order to get the account current. It also states that [redacted] spoke to customer in regards to the late fees.

On 06/13/2014, customer phoned the office to obtain a Payoff Quote. The pay-off quoted to the customer was $1,636.93.

On 06/19/2014. customer phoned the office to request to only pay principal of the loan and wanted to have late fees waived. He was told by a senior collector that we do not waive late fees. Customer stated that the collector was misleading and he knew that late fees could be waived and then asked to speak to a manager.

On 07/01/2014, customer made a payment on the account. At this point the customer was aware of the late charges on the account. The receipt that the customer was given is the same as the example I have submitted along with this response. The receipt states "Late Charges Pd" which would only have an amount if you apply additional funds towards the fees.

In regards to a separate account for late fees, there is no such account. Late fees are displayed on the account screen and have been discussed with customer prior to 07/01/2014.

Sincerely,

Check fields!

Write a review of C & F Bank

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

C & F Bank Rating

Overall satisfaction rating

Description: Banks, Commercial Banking (NAICS: 522110)

Address: 4701 Cox Road, Suite 160, Glen Allen, Virginia, United States, 23060

Phone:

Show more...

Web:

This website was reported to be associated with C & F Bank.



Add contact information for C & F Bank

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated